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 DiGi iPhone Discussion Thread | V4 , Strictly for discussions saja !!!

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Mackiddo
post Nov 20 2010, 11:17 AM

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QUOTE(wiNd @ Nov 20 2010, 09:39 AM)
its bullshit if they say "no stocks"

they have stocks for sales but no stocks for replacement...

pm u.
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most, if not all replacement stocks are refurbished set. new stock and refurbished stock are different thing. maybe they need to send back to Sg to claim replacement but it shouldn't take more than a week to do so.
Mackiddo
post Nov 21 2010, 01:30 AM

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QUOTE(QuickFire @ Nov 20 2010, 12:03 PM)
Is it within our rights to demand for a new unit? The Digi CSR I spoke to says I can have a 1-for-1 exchange, and he also said most of the new stock that comes in will be used to replace faulty phones. That implies I will be getting a new unit right?
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No, you can't demand a new unit, unless you open the box there and then when you buy the set or probably after a couple of days. After that if you do not want the refurbished set then you have to wait for your set to be repair, which the wait will be even longer.
Mackiddo
post Nov 21 2010, 07:48 PM

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QUOTE(QuickFire @ Nov 21 2010, 01:20 PM)
Just came back from Digi Solaris. No stock there.

Anyway, a few answers.

Those looking to replace their faulty iPhones, you will not get a brand new in-the-box unit. You will get a replacement unit. However I'm told this replacement unit is actually a brand new unit, only difference being it does not come in a fancy box with cables/accessories. It is not a refurbished or repaired set. If this is true I'm absolutely fine with it.
DIGI have to get their replacement from Sg. It is unlikely you will get as brand new set. Apple is supposed to maintain a pool of refurbished set for "1 to 1" exchange, like the case of 3GS now. If apple were to give a new set everytime, in the end they will end up with a lot of refurbished set. We have seen a number or refurbished MacBook, iMac and even iPod on sale at Apple Sg online store, but never for iPhone.

Mackiddo
post Nov 21 2010, 10:40 PM

† St. David †
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QUOTE(QuickFire @ Nov 21 2010, 08:11 PM)
Very nice. Thank you very much!
Nope there is no stock for iPhones, be it new or replacement units.
Yeah I was told the stock comes in from singapore, but the staff there told me the replacement unit is brand new. Maybe Apple takes apart the returned units and reassembles them... that I don't know. Look at the link given by 8xclamation:
They cant just renege on the terms and conditions like that.
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it's not that I disagree or anything but did you noticed that DIGI warranty actually mentioned that they are following Apple warranty conditions ? you have to read Apple warranty conditions to fully understand. apple also considered a refurbished set with new parts also as 'new' in term of same performance as new set.
Mackiddo
post Jan 2 2011, 12:49 AM

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QUOTE(edwardc @ Jan 1 2011, 10:04 PM)
Ya. Before he opened it I asked if that's a New and not refurbished unit. He said, You see. I haven't open yet mah.

Then when I asked why the menu is Mandarin he said their what what BenQ is Mandarin.

And I got a 4.2.1.

My MNP took me less than 24hours. I thought next Monday only can.
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too bad, you got a used set :/
Mackiddo
post Mar 5 2011, 09:02 PM

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the rest of the world are waiting for iP5 and yet so many in Msia is struggling to get an iP4 smile.gif

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