Paolo,

Thanks for the fast reply, although I felt VERY dissapointed of the Nokia warranty policy but since have your assurance regarding the close attention on my pending repair device I'm at least feel a bit relieve. For me the 1 on 1 exchange is to DIRECT eliminate any human/admin related cosmetic damage during the rework. But since if the NCC technician able to maintain a really good care during the rework and servicing up to the standard then it's OK with me.

From all these communications, the ONLY thing that make EVERYONE worry is the QC on the NCC side, as long as they give their best then everyone should be happy with the newly fixed N8.

Thanks & Regards,
Steven Chan

--------------------------------------------------------------------------------
From: "nokiamalaysia1@ovi.com" <nokiamalaysia1@ovi.com>
To: Steven Chan <sklchan@yahoo.com>
Sent: Tue, November 16, 2010 6:21:38 PM
Subject: Re: PG009315 REQUEST for 1 ON 1 Exchange for Initial Batch Genuine MoBo defective N8

Hi Steven,

Thanks for the prompt reply. Totally understand your concern on sending it in for repair. However, Nokia's warranty policy does not cover direct 1-for-1 device swaps.

However, we are working very closely with Nokia Care on this and they will ensure that the device will be given close attention. We will enquire on your behalf about what can be done if the service doesn't meet expectations.

Warm regards,
Paolo

----- Original message -----
From: "Steven Chan‎" <sklchan@yahoo.com>
To: nokiamalaysia1@ovi.com
Subject: Re: PG009315 REQUEST for 1 ON 1 Exchange for Initial Batch Genuine MoBo defective N8
Date: Tue, 16 Nov 2010 01:39:37 -0800 (PST)


Paolo,

Thanks for the reply, yes my device already send into NCC for the fix, and what the first intention of sending this mail out is to request for the posibility of 1 on 1 exchange for my GENUINE mobo defective N8 rather then just an exchange of the motherboard itself as these fix require a really good workmanship involve.

As of now I'm still waiting for the news from NCC hope the bad workmanship issue will not happen to my unit, as I will check for below items before I ever sign for any document at the NCC later:

1. ANY extra scratch marks
2. Are those top/bottom cover been properly flushed in
3. Are the screen been properly fit in
4. Are those top/bottom labels been change
5. Are your warranty updated with new IMEI
6. Are the camera module DON'T have dusk inside the lens
7. Are both screen and camera lens crystal clear as before you send in for NCC
8. Are you previous mass storage content still intact (if the NCC done properly they should able to retain the storage content with no problem)

Please advice what I need to do if ever any of above happen (workmanship quality related issue), and what the next step I should take??

Thanks & Regards,

Steven Chan

--------------------------------------------------------------------------------
From: "nokiamalaysia1@ovi.com" <nokiamalaysia1@ovi.com>
To: Steven Chan <sklchan@yahoo.com>
Sent: Tue, November 16, 2010 3:01:49 PM
Subject: Re: PG009315 REQUEST for 1 ON 1 Exchange for Initial Batch Genuine MoBo defective N8

Hi Steven,

Thanks for your feedback and for bringing the issues with service QC to attention. We hear the complaints that have been going on in the forums about it and rest assured, Nokia is looking very closely into addressing the workmanship issues.

We would recommend sending it in to Nokia Care as soon as you're able to and rest assured, proper and flawless repair will be carried out for your device.

Should you experience any further issues, don't hesitate to get in touch with us again and we will raise the case up to the Nokia team.

Best regards,
Paolo (on behalf of Nokia Malaysia)

----- Original message -----
From: "Steven Chan‎" <sklchan@yahoo.com>
To: nokiamalaysia1@ovi.com
Subject: PG009315 REQUEST for 1 ON 1 Exchange for Initial Batch Genuine MoBo defective N8
Date: Mon, 15 Nov 2010 19:21:47 -0800 (PST)

Hi there,

I'm sending this mail to request for 1 on 1 exchange for my dead N8.

Word order number:
PG009315

NCC Location:
Nokia Care Center Penang 33-G-40, Prangin Mall,Jalan Lim Chwee Leong, 10100 George Town, Pulau Pinang.

I've called the NCC and the technician mention the device motherboard is the culprit and need to change for a new motherboard, and at the same time I've active in the Lowyat Forum and already got others users that after their N8 changed with new motherboard they facing some cosmetic defect (extra scracth marks or parts not been fitting properly). Thus this make me feel the workmanship from the NCC do have a questionable quality control.

Since my dead N8 issue also related to the GENUINE defective motherboard and it's clearly a new motherboard need to be change to the unit, I'm having VERY LOW CONFIDENT on the rework quality regarding the NCC technician, thus here I'm HIGHLY HOPE for an 1 on 1 exchange for a new unit and not a rework on the current unit.

Hope my request can reach the right person and been fulfill.

Thanks & Regards,
Steven Chan