Why are you wasting your time talking to this guy. He is the CEO and is being paid to do his job. He is not a politician.
If he is serious (big serious) he should refer to the logs (and recording of customer complaints) to get real feedback.

Customers call TM because of technical problems caused by TM themselves and not because they have got nothing else to do. You have to call 1-300 and pay for it.
My bill averages about RM10 per month for this. The support staff often puts you on hold and takes a long time to get back to you (especially if you want to talk to a supervisor - as a rule they are not around and never return your call!).

They are giving free calls as part of HSBB package to all landlines but not for reporting problems caused by TM . Is this some kind of a joke?. TM is a telco and they can't give a toll free line to report problems. Dell provides lifetime toll-free line to support they computers. You are paying TM monthly subscription fees and yet they don't provide a toll free line to report problems (where are the consumer associations?).

I have been a streamyx customer since its inception in Malaysia and my experience with their service has been BELOW THIRD WORLD standards (former TMNET CEO makes media statement problems caused by virus - can you believe that). Now HSBB is heading towards the same direction. Right from the day of installation I am having problem with DLINK wireless router. The have changed the router 5 times and the problem is not solved. Each time you lodged a report a technician turns in front of your of house to yet change another of the same router.

Why can't they select proper equipment for the HSBB service . Why is it difficult? (as TM tells me). What were they doing during pilot roll-out? I thought a pilot run is suppose to iron out all these issues!

The article on privacy infringement due poor security settings of HSSB router which appeared on Malaysia-Today.net jolted them out of their slumber. So this dinner is a public relations exercise to contain the damage and nothing more.

Move on.