Just wondering if anyone has any experience dealing with Bentley through e-mail? I was kinda lazy to call them, so I sent an e-mail to them... no reply for the past week or so.

...makes me kinda wonder why shops put their e-mail contacts on the Net and then don't bother replying...

Yeah, I called them anyway to see if I could order/pre-order an Ibanez from them. They told me to come to the shop... I e-mailed them in the off-chance that they would layan the e-mail. Guess not...

I mean, all I wanted to know is can order or not... why do I have to come to the shop just to find that out? If can order, I come lah... If I go to the shop and they tell me cannot order, gee, would've been a complete waste of time...

How true. I went in to Bents and met one nice chappie named Simon who was very helpful.

Anyway, I emailed Ishibashi - I got a reply within one day. All answers to my queries given in detail. Very helpful, very prompt - too bad we can't get that same level of attention from Bents.

I mean check it out, some guy 1000 miles away is willing to layan my queries, no pressure to buy, no "if you're serious about buying I will answer your questions, if you're not don't waste my time" attitude... Gee, why can't we emulate that kind of service here? ...guess the Look East policy is a failure on the service front...

Oh, and although I'm a bit miffed with Bents' email turnaround time (or lack thereof), I think their face-to-face service is quite decent.

Hail to de Sarawakians here.. just wanted to ask how are the prices and selection of gear in Kuching?

I'm headed there tomorrow and may want to satisfy some GAS...

You can try Edmund Jude @ Impact Zone Engineering.

His shop is in Avenue Crest, Shah Alam. I've sent several amps to him before. Service is good. If he can't fix it, he'll let you know.