QUOTE(Unseen83 @ Aug 17 2013, 12:44 PM)
ASUS no charge... help u upgrade notebook or re-apply thermal paste with no CHARGE... i know i done it i own Asus G75vx(sold)/ Asus N45SF(my bathroom)/ Asus N55SF(kitchen notebook)... MSI don't want to help u upgrade... that for sure... i got recording my conversation with tech in Low yat service center lol (yes im creepy like that)
Edit: dell also no charge... they even change notebook just to make me happy.. without me intimidate them... i am impress with DELL... lol
I have no experience with Asus SC(my sister's Asus never rosak one, even after she buy Alienware to replace it) but Dell services was undoubtedly impressive throughout the 3 years I spent under warranty cover with the M1210.Edit: dell also no charge... they even change notebook just to make me happy.. without me intimidate them... i am impress with DELL... lol
That is, IF you manage to get a good service agent of course. The bad ones are about MSI level or worse.
But anyway, yeah, I bought the MSI expecting I would get a better build ACER with slightly better service and so far it hasn't strayed too far from my expectations. Well, it has to be cheap for a reason rite?
As for the warranty thing, I'm calling service agent miscommunication on this - a 2 year "warranty" with 3 months only free labour is ridiculous if true.
Here's the terms as stated by the MSI Malaysia website:

More details here: http://my.msi.com/service/warranty/
If they're not following this we can complain to MSI global for sure.
This post has been edited by Eiraku: Aug 17 2013, 05:33 PM
Aug 17 2013, 05:19 PM

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