Hi guys, just want to share my experiences here in this thread on dealing with Samsung Customer Service when claiming for warranty for panel replacement. Here goes:
I'm one of the lucky owner of KS7000 which I have purchased on 1 November of 2016 before it went scarce. Everything great with its SUHD display especially when playing HDR PS4 Pro games on it. After a few months I noticed one tiny dead pixel on it. It's okay no big deal whatsoever. However after one year of having the KS7000 suddenly my screen have a single white line that spread horizontally across the screen from side to side.
I called Samsung Customer Service, explained to them of my problem and after going through remote management and after I email them the current condition of the screen, the HQ technical team decided that the panel need replacement as the TV is still covered under its 2 years local manufacturer warranty. It's really a smooth experience in dealing with Samsung CS, after a few days my local Samsung Tech team came to my house and replace a new panel for my TV.
However the new panel have a slight defect, in which there is a small white pixel near the center of the screen. I tried contacting Samsung CS again but have low hope for them to replace the panel as I have read somewhere before unless the new panel have a noticeable defect, they will not replace it with a new panel. To my surprise they agreed to replace it with another new panel, the new did not have a single defect and the whole process took less than 7 working days. I'm really impress with Samsung after sale services, especially since my KS7000 is located in what is considered one of the rural area in Malaysia. I'm looking forward to have another Samsung product in the future.
TL;DR: Owner of KS7000, panel got issues after one year, contacted CS, replace it and got defect replacement panel, replace it again with a new picture perfect panel. Whole process took less than a week and I'm a one happy customer.
Nice, always good to hear about companies honoring their warranty with minimal fuss.