holy motha
nearly 12k for a service? phew
seriously the only way is to highlight this so much that toyota japan would notice it. the problem is that these SC are not operated by toyota japan. they are just normal workshops with toyota authorization. what i mean is that they are just like normal mechanics outhere who can do the job, but since somebody wanna make money, they ask for toyota authorization and made the buyers service the cars there 'just to preserve car warranty'
the fact that matter is theres no car outside,normal workshop cannot do.
going tribunal is a good move. better still, u write a japanese worded letter to toyota malaysia biggest boss with cc to regional boss as well as HQ japan boss.
do it in japanese. it will show how serious this matter is. atleast to us the customers
Toyota VIOS - Repair bill RM11,700++, Problems with VIOS