i was told it was still under warranty.. then after weeks then they decided to convinently change their mind.. less than 100,000km also less than 3 years

i was told it was still under warranty.. then after weeks then they decided to convinently change their mind.. less than 100,000km also less than 3 years

less than 100k km mean over warranty liao. Go back check ur manual, warranty 2 year or how many KM?
Like that more like take advantage...or cut throat

lol normal. Alot of ppl buy vios, the company become cocky and not being ethically responsible to the buyers. I dont see why anyone would want fork RM70-80k for a common car that already massively available on the street. Might as well get proton persona. at least it saves u 20k ++. Cut short the loan tenure and live happily ever after.

not very sure what parts need to be changed.. but all are engine internal parts... my eye balls almost fall off... when i saw the bill

not about which car to get.. Is about certain SC taking advantage over customer.....

Need to know which SC that is bad.

Is Toyota SC that bad? I thought their service is better than Perodua? Seems that Toyota SC is comparable with Proton SC

Wait a sec,all of you condemning Toyota,what if the driver never maintains the car and it dies from overheating?

without more information, we can only speculate. TS should put in information as below:

1) when was the car purchased
2) still under warranty or not (as acknowledged by toyota)
3) was there quotation before repair
4) have you spoken to toyota malaysia before you go to tribunal
5) details of the repair

26hb. Oktober 2010

ADUAN TERHADAP TOYOTA SERVICE CENTRE ALOR STAR

Merujuk kepada perkara diatas, pada tarikh 15hb September 2010, saya telah pergi ke pusat service centre Toyota untuk membuat servis kereta kepunyaan anak perempuan saya, yang bernombor KCU X0X, jenis Toyota Vios 1.5G (kereta ini didaftar pada tarikh 31hb Disember 2007) dan diberitahu bahawa kereta tersebut perlu diserahkan pada
tarikh 17hb September 2010 untuk diservis. Pada masa itu saya memberitahu pihak berkenaan bahawa kereta tersebut mempunyai bunyi yang kasar semasa dipandu dan meminta pihak berkenaan memeriksa kereta tersebut dan menukarkan alat ganti yang sepatutnya mengikut jadual yang telah disediakan oleh pihak Toyota dan saya
diberitahu bahawa kereta tersebut boleh diambil pada tarikh 19hb September 2010 pada jam 10.00 pagi.

Pada hari tersebut, semasa wakil dari pihak saya pergi untuk mengambil kereta tersebut, beliau diberitahu bahawa kereta tersebut masih belum disiapkan disebabkan mekanik masih belum menyempurnakan kerja. Pihak Toyota memberitahu kami bahawa mereka memerlukan tiga hingga empat hari untuk menyelesaikan tugas tersebut. Selepas itu, lebih kurang sepuluh (10) hari dari tarikh penyerahan kereta tersebut, saya diberitahu bahawa kereta tersebut
perlu menjalankan “full service” untuk memenuhi syarat tertentu oleh pihak Toyota supaya tarikh “warranty” selama dua (2) tahun itu masih bernilai. Saya memberitahu pegawai tersebut sekiranya itu adalah peraturan yang ditetapkan oleh pihak Toyota, maka pihak Toyota perlu melakukan yang sepatutnya.

Selepas tiga (3) hari dari tarikh tersebut, saya diberitahu oleh seorang pegawai lain daripada pihak Toyota bahawa kereta saya perlu menukarkan satu alat ganti yang bernilai RM350.00 supaya masalah
bunyi kereta yang kasar itu boleh diselesaikan. Dengan serta-merta saya bersetuju dengan pegawai tersebut. Selepas enam (6) hari dari tarikh tersebut, saya diberitahu oleh seorang pegawai dari bahagian
“warranty claim” bahawa kereta tersebut perlu dibuka dan alat ganti bernilai lebih dari RM2000.00 perlu dipesan daripada ibu pejabat untuk menggantikan alat tersebut supaya masalah kereta tersebut dapat diselesaikan dan berdasarkan rekod mereka, bunyi ini sudah biasa di baiki oleh pihak Toyota. Pada masa itu, saya juga diberitahu bahawa perbelanjaan kos alat ganti ini akan dibiayai oleh pihak Toyota kerana kereta tersebut masih dalam “warranty period” selama dua (2) tahun
dari tarikh kereta tersebut dikeluarkan dan saya diberitahu bahawa proses ini akan diselesaikan dalam tempoh satu (1) minggu.

Lebih kurang enam (6) hari dari tarikh perbincangan ini, sekali lagi saya diberitahu oleh pihak “warranty claim” bahawa kereta saya masih mempunyai masalah yang sama dan pada masa itu juga pegawai yang saya hubungi pada tarikh 17hb September 2010 bertanyakan kenapa saya tidak mahu menghantar kereta tersebut ke workshop Toyota di Kuala Lumpur disebabkan tuan punya kereta berada di Kuala Lumpur. Saya memberitahu beliau bahawa lebih mudah bagi saya membuat servis kereta tersebut di Alor Star kerana jika begini cara perkhidmatan yang diberikan saya akan menghadapi masalah untuk berulang alik ketempat kerja dan workshop Toyota memandangkan keadaan trafik yang teruk di Kuala Lumpur. Lagipun mengikut perjanjian, kereta tersebut boleh diberi perkhidmatan dimana-mana workshop Toyota
diseluruh Malaysia. Saya bertanya pegawai tersebut adakah pihak mereka mempunyai masalah untuk menyelesaikan masalah kereta tersebut tetapi tidak mendapat apa-apa jawapan. Pada keesokkan harinya pula, saya diberitahu oleh pihak “warranty dept” bahawa kereta tersebut tidak mempunyai “warranty” disebabkan “mileage” bacaan meter kereta tersebut terlalu tinggi. Saya memberitahu pegawai tersebut bahawa mengikut fahaman saya, kereta tesebut mempunyai
“warranty” selama dua (2) tahun dan tidak langsung ternyata dimanamana bahawa kereta tersebut adalah di luar “warranty”. Sekiranya “mileage” yang tinggi disebutkan dalam “warranty period” ini bermakna kereta tersebut tidak mempunyai “mileage warranty”, tetapi mempunyai “warranty” selama dua (2) tahun.

Akhir sekali, saya diberitahu bahawa saya perlu membuat “full service” sekali lagi untuk memastikan “warranty period” masih hidup untuk dua (2) tahun dan saya bersetuju.

Pada tarikh 10hb Oktober 2010, saya telah diberitahu melalui telefon bahawa satu surat telah dihantar kepada saya tetapi saya tidak menerima sebarang surat sehingga tarikh 21hb Oktober 2010. Saya telah cuba untuk menemui pengurus workshop tersebut tetapi gagal. Melalui telefon, saya telah diberitahu bahawa satu surat AR Register telah dihantar kepada saya dan pada masa yang sama saya diberitahu bahawa kereta tersebut tidak mempunyai “warranty” lagi disebabkan sudah biasa dilakukan “tampered the car engine”. Saya memberitahu pengurus berkenaan bahawa kereta tersebut sudah lama mempunyai masalah yang sama dan mengikut rekod Toyota perkara ini biasa dilawati di pusat servis Toyota. Apa yang dilakukan oleh pihak wokshop tidak kami ketahui kerana kami tidak dibenarkan langsung berada di tempat membaiki kereta, lagipun, kereta tersebut masih dalam “warranty” dan pihak kami tidak perlu membuat sebarang bayaran maka kami tidak mengambil berat mengenai “tampered with the car engine”. Saya memberitahu beliau bahawa kereta tersebut tidak pernah menghadapi sebarang kemalangan (pengesahan daripada NCD
kereta) maka tidak ada sebab bagi pihak kami memperbaiki enjin kereta tersebut di tempat lain yang akan dikenakan bayaran.

Selain daripada itu, sebagai seorang yang mempunyai ilmu pengetahuan tidak akan memperbaiki kereta tersebut dengan
membuka enjin diluar pusat servis Toyota sedangkan kereta tersebut mempunyai “warranty” selama dua (2) tahun yang mana bayaran telah dilakukan semasa pembelian kereta tersebut dibuat.

Dalam perbincangan tersebut, oleh kerana saya ingin mengambil kereta tersebut secepat mungkin, maka saya membuat cadangan untuk menyelesaikan masalah dan tidak mahu membuang masa dengan pihak Toyota Alor Star lagipun saya perlu berbincang mengenai masalah kereta tersebut dengan mekanik, service advisor, “warranty claim dept” dan Pengurus tetapi setiap kali berbincang maklumat yang diberikan kepada saya tidak selaras sama sekali. Apabila diulangi
jawapan pula berlainan sehingga membuat saya keliru, maka saya membuat cadangan demi untuk kebaikan kedua-dua pihak, saya bersedia untuk bertolak ansur dan bersetuju untuk membuat bayaran yang munasabah secara “ex-gracias” tetapi selepas dua (2) hari saya diberitahu oleh pengurus berkenaan bahawa cadangan saya telah ditolak oleh ibupejabat di Kuala Lumpur dan tidak ada apa-apa cadangan lain lagi. Saya ingin memohon pihak “tribunal” membantu saya untuk membuat tuntutan kerugian berikut dan mengishtiharkan hak saya sebagai tuan kereta yang mempunyai had “warranty” kereta dua (2) tahun dan kehilangan keupayaan untuk menggunakan kereta saya untuk bertugas setiap hari dengan kadar sewa RM300.00 sehari iaitu RM4,200.00 untuk bulan September (14 hari) dan kadar sewa RM300.00 sehari iaitu RM7,800.00 untuk bulan Oktober (26 hari).

Daripada tarikh saya menyerahkan kereta tersebut pada tarikh 17hb September 2010 sehingga ke tarikh hari ini, 26hb Oktober 2010, bermakna pihak Toyota telah pun memegang kereta tersebut lebih dari lima (5) minggu dan masalahnya masih belum dapat diselesaikan. Akhir sekali, saya menerima surat yang dihantar “by-hand” yang menyatakan bahawa jumlah perkiraan untuk memperbaiki kereta tersebut adalah RM11,725.75.

t.t
............................
(XXX XXX XXX)

that the reasons stick to service center within warranty period...

ur car manual book will show everything if you never send ur car on-site for servicing,  every time you do the car service for sure customer service will write down the mileage and date on ur manual book... if the manual book doenst show that the car service by service center within the warranty period, it means warranty void and service center have the right to charge toward to owner...

TS will lose this claim for car rental is too exorbitant and its outside of the agreed T&C for servicing or warranty.

Saya memberitahu pegawai tersebut bahawa mengikut fahaman saya, kereta tesebut mempunyai “warranty” selama dua (2) tahun dan tidak langsung ternyata dimanamana bahawa kereta tersebut adalah di luar “warranty”. Sekiranya “mileage” yang tinggi disebutkan dalam “warranty period” ini bermakna kereta tersebut tidak mempunyai “mileage warranty”, tetapi mempunyai “warranty” selama dua (2) tahun.

i was told it was still under warranty.. then after weeks then they decided to convinently change their mind.. less than 100,000km also less than 3 years

the warranty are 3 years or 100,000km

why they say you tempered? because you service outside.unless you NEVER miss service with them then they should have it in system this will make you more on stronger side

good luck

for me, i straight drive my car in front the SC, and bought 2L of petrol and just burn it in front of it.

At the very least they can do is tell the customer the total damage and the car is already out of warranty, and not after finish do the whole thing then tell her. Screw them!

TS claiming not for parts charged

He is claiming cost of renting a car during the car in workshop, that's the 11k

and TS for warranty to be valid, there is very very very strict regulations, if the engine is involved, using a wrong air filter is already enough for them to void it. So if you have air filter/grounding kit/ micro compresor  eg. ANYTHING not factory fitted, they can void it.

2. Toyota didn't promise you in black and white the number of days required to repair the car, on that basis you chose on your OWN WILL to rent a car for your daily use. Will be difficult to get this 11k back, unless black and white toyota promised the car within so and so working days.

one more IF you win the loss of use, i am sure you will only be compensated the industry norm meaning most probably the rate given by insurance companies to the insured while the car is in the workshop and i think it's only 150 or so

where is the owner? why keep quiet?

they changed the parts without getting your consent?? if thats the case you should sue them

WAT R DE THING TEY CHANGED? CAN LIST OUT?
T.Q

Yours from the problematic batch with leaking head gasket?

First of all, what's your mileage when u sent in for this REPAIR?
If Toyota gives 100 000km or 3 years, make sure u meet the requirement.
Did u skip any service?

Forget about the rules set by toyota. Unless u r running very high mileage, it is very unlikely for an engine to go cockoo in 3 years even when u service it every 10k km or so. Unless water pump gives way, or human error where radiator cap not closed properly, leaky radiator...n so on.

Keep us posted bout your case. It's interesting. Good luck in your tribunal claim

TS can you explain in more detail about your case.

What are the items that are changed that cost RM 11,000++?

WHat was ur mileage when you sent it to the SC?

DId you miss any service at authorized SC? Have you sent ur car to service outside?You say this is your daughters car right?

Is it possible your daughter/daughter's boyfriend might have tampered with the engine without your knowledge?

Not doubting you ,just want to make clear all facts here.

If everything is proper,I dont see why you would lose the case.You will definately win against UMW.

Hi guys,

Sorry For the slow reply cause I am currently outstation (rubber estate) since yesterday on a working trip and have limited access to Internet unless I go to the town centre.

Cheers!

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Added on October 30, 2010, 1:18 pm
They changed a couple of parts which I have agreed but the many other parts to be changed which is the bill of rm11,700. Labour only is alre 900. I will scan and post the actual bill once I got back.

Cheers!

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Added on October 30, 2010, 1:27 pm

Hi bro,

I will scan the bill and post it here once I got back cause I am currently in a no man town (rubber estate) working... And have verylimited Internet acess (have to travel 1 hour to town centre). So pls bear with for any slow or late reply.

Cheers

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Added on October 30, 2010, 1:29 pm
Not sure but don't think so. Just want to resolve the irritating ki ki noise from my engine when accerate

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Added on October 30, 2010, 1:32 pm

I was definitely within 100k or 3 years

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Added on October 30, 2010, 1:35 pm

I did MAS one or two service but they argue that I have tempered with the engine. My car is not even for use for street race or any other purpose other than transporting means my old parents. Unless my 60 yrs dad tried to modify my car

normally warranty for 2 years or 50k km ..which come first....
Engine normally and gear box normally all include in warranty

but once you do ur service outside (mean not from toyota authorized service center) ur warranty is void right?

Secondly, by right you need to send your car for service every 5,000 km travelled. If your daughter fail to do so, that is where the car will face lots of problems and damages.

hi bros and sis,

i was wondering if any VIOS onwer has this problem? my car has this funny noise and i sent it back to toyota for repair.

and technically i have won the case..
amount cannot be disclosed as ordered by court but it is a reasonable amount... few thousands la..

I salute the Mercedes warranty cos they will surely change you a new car and new part free and taking the responsibility seriously and not blaming the customer and run away from it

There's a price to buy expensive cars, especially when they monopolized the parts and service center. As they can charge a rm1 sub standard part to you at the price of rm100.
My friend learn this in the hard way, rapairing an Altis top gasket leaking for rm8000 and forced to sign a letter that this repair is not done in their service center....

not very sure what parts need to be changed.. but all are engine internal parts... my eye balls almost fall off... when i saw the bill

1st of all, I dun think Toyota owned service centres provides incentives to SA on serv parts etc. 2nd, when a problem is detected as an example indicated above, it's only logical to change the whole set rather than a single piece as normally parts purhased even direct, comes in complete set rather a a piece unless u r talkin abt absorbers or lamps. 3rd, when u r at SC such as Toyota, there only one type of parts & it's all original, no option for cheaper parts as available in those non authorized workshop.

Somewhat agree with you on this. But how about there's few batch(especially on 2007) of Camry that have to change the whole front suspension set because of problems before reaching 1000km? Even the SA can tell you that this is a normal problem.. Are you sure there's no sub standard parts used on Toyota? Or how about major recall on Toyota or Lexus worldwide.. It is obvious some where is wrong....

1st few batches of the Camry had to change the whole front suspension?? Where did u hear about this?

On your 2nd point, i think everybody should stop connecting recalls with low quality products. Every damn major car manufacturer has had some kind of recall. Merc, BMW, Hyundai, Kia, Honda, Toyota and GM all have had major recalls in the past few years. So stop talking about recalls. if you wanna equate recalls with low quality then STOP USING CARS. Stick to your bike or bicycle.

Well Toyota SC always quote in high price that what i deal before.

avanza 1.3 A
radiator cooling fan SC RM 850    Normal Shop RM 250
Radiator                      RM 2xxx                      RM 4xx
The different is freaking huge.
When toyota quote me the radiator price my eyes nearly fall out cause although this is 1st toyota car i drive i nvr know radiator can be so expensive and lucky i compare price with outside before i proceed the repair ==

BTW, a major recall basically is nothing big... But it is something to do with safety of the driver and passangers, will it still be nothing.... I'm paying rm1++k is for safety and comfort but not paying that amount money to throw my life because of sub standard parts being used. The Honda Accord case is a very good example...

cybermaster is back to protect mr toyoda

TS is talking about toyoda not ferrari. y are u changing to ferrari? Can u just respect this thread

12k just to service is ridiculous. the SC should have asked you before they do

anything even my regular SC @ BANGI ask me first even before changing the

rm150 brake pad. BTW for 7k you can get half cut vios engine.+ install wiring

9-10k max.

What I want to know is what car TS rented that cost 300 bucks aday.......wtf.......

My brother Avanza was quoted RM6k @ 1st place, but then was told, it doesn't fix the problem, need to change some other stuff that cost rm12k. -.-"

In the end, sell off toyota.

Just because the thread is about a Vios it doesnt mean that every singe word would need to have the word 'vios' in it. Respect that.

Mercedes will surely change your car??? Where did u get such info from??

real man take off the P sticker 1st