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> Toyota VIOS - Repair bill RM11,700++, Problems with VIOS

koktsin
post Oct 28 2010, 12:19 PM


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hi bros and sis,

i was wondering if any VIOS onwer has this problem? my car has this funny noise and i sent it back to toyota for repair. and GUESS WHAT? the repair bill was a freaking RM11,700++. I have already brought this matter to the Tribunal court and pending for the decision. I will keep everyone posted on the result.

This is what I have wrote to the court...


ADUAN TERHADAP TOYOTA SERVICE CENTRE ALOR STAR

Merujuk kepada perkara diatas, pada tarikh 15hb September 2010, saya telah pergi ke pusat service centre Toyota untuk membuat servis kereta kepunyaan anak perempuan saya, yang bernombor KCU X0X, jenis Toyota Vios 1.5G (kereta ini didaftar pada tarikh 31hb Disember 2007) dan diberitahu bahawa kereta tersebut perlu diserahkan pada tarikh 17hb September 2010 untuk diservis. Pada masa itu saya memberitahu pihak berkenaan bahawa kereta tersebut mempunyai bunyi yang kasar semasa dipandu dan meminta pihak berkenaan memeriksa kereta tersebut dan menukarkan alat ganti yang sepatutnya mengikut jadual yang telah disediakan oleh pihak Toyota.........

http://www.users.on.net/koktsin/toyota.pdf

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muslayer
post Oct 28 2010, 12:29 PM


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RM 11k can change engine to better one already.

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CHIP CN
post Oct 28 2010, 12:33 PM


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mak oi.....
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keithmin
post Oct 28 2010, 12:33 PM


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OMG, did u pay?
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blackmika
post Oct 28 2010, 12:34 PM


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rm300 per day to rent a car?
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sasivarman
post Oct 28 2010, 12:35 PM


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What was the mileage when you send the car in for repair?

I'm pretty sure that the warranty by Toyota is usually for # years or ###### km, whichever comes first.

Also, what is the repair? The exact part? Warranty does exclude some parts of the car.
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koktsin
post Oct 28 2010, 12:37 PM


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i refuse to pay.. pending for tribunal court decision...
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muslayer
post Oct 28 2010, 12:38 PM


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normally warranty for 2 years or 50k km ..which come first....
Engine normally and gear box normally all include in warranty

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koktsin
post Oct 28 2010, 12:38 PM


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i was told it was still under warranty.. then after weeks then they decided to convinently change their mind.. less than 100,000km also less than 3 years
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keithmin
post Oct 28 2010, 12:39 PM


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yes, luckily u din pay, good thing, lets see wat they say, keep us updated smile.gif
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779364
post Oct 28 2010, 12:40 PM


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Screw UMW toyota.heard alot of their bullshyt story.

Totally unprofessional by not notifying and advising the customer on the extend of the repair bill. I remember Toyota warranty stipulates that the car is warrantied against any manufacturing defect for three years or 100,000 km mileage.Cause my aunt just bought a Toyota Vios 1.5J. Its the standard warranty Plus,trying to put the blame on the customer by saying that the engine is being tampered but without any solid proof is unbecoming of them.

So what is your mileage when you drove the car to them for service?
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koktsin
post Oct 28 2010, 12:40 PM


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not very sure what parts need to be changed.. but all are engine internal parts... my eye balls almost fall off... when i saw the bill
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muslayer
post Oct 28 2010, 12:40 PM


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QUOTE(koktsin @ Oct 28 2010, 12:38 PM)
i was told it was still under warranty.. then after weeks then they decided to convinently change their mind.. less than 100,000km also less than 3 years
*
less than 100k km mean over warranty liao. Go back check ur manual, warranty 2 year or how many KM?
Like that more like take advantage...or cut throat

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Taman Negara
post Oct 28 2010, 12:41 PM


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QUOTE(koktsin @ Oct 28 2010, 12:38 PM)
i was told it was still under warranty.. then after weeks then they decided to convinently change their mind.. less than 100,000km also less than 3 years
*
WAT R DE THING TEY CHANGED? CAN LIST OUT?
T.Q
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779364
post Oct 28 2010, 12:42 PM


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QUOTE(muslayer @ Oct 28 2010, 12:40 PM)
less than 100k km mean over warranty liao. Go back check ur manual, warranty 2 year or how many KM?
Like that more like take advantage...or cut throat
*
Dude,check here

http://www.toyota.com.my/toyota-careplus/warranty.dot

Standard warranty is 3 years or 100,000 km whichever comes first

Dont worry TS,you will definitely win.Just make sure they dont move the goalpost and put the blame on you by saying you tampered with the engine or etc

I hope you have a solid proof that the mileage of the car when you send it for warranty is less than 100,000 km cause I am afraid they might temper the mileage meter.

This post has been edited by 779364: Oct 28 2010, 12:43 PM
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deepan84
post Oct 28 2010, 12:43 PM


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fcuk dem upside down lar. tell dem to list all d parts. den consult the HQ and ask dem if the parts are in the warranty. after dat call dat service centre n tell dem if the case goes tru, u wanna sue dem. LOL. scare dem abit.
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pedro
post Oct 28 2010, 12:45 PM


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Yours from the problematic batch with leaking head gasket?
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sasivarman
post Oct 28 2010, 12:46 PM


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Your report says 2 years warranty, and you bought car in 31st December 2007. You sent in for repair in September 2010, how lar? By 31st December 2009 finish warranty ady wut? (not the fact, but this is what your report says)

Also, if you missed any service before, or you ill-treat your car until it sustains damage, it will not be covered under your warranty.

In your case, I suspect your damage is your engine, requiring internal engine parts replacement and full overhaul. The main and most common source of this sort of problem is overheating. If you happen to miss your service or lets say your radiator completely no water for example, then it is your responsibility to realize that too. Unless you can justify that the reason for the overheating is manufacturing fault of Toyota.

Without saying what went wrong, you have very slim chances of going against the Toyota HQ ppl.

Please tell details if you want real justifications.

This post has been edited by sasivarman: Oct 28 2010, 12:50 PM
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muse@muse
post Oct 28 2010, 12:49 PM


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Hi,

Toyota cars actually have a warranty of 3 years OR 100,000km whichever come first.

So as long as it falls into either one catergory and the car has never been serviced or changed/replace any parts by outside workshop it is under warranty by toyota.

Of course what they mean by warranty is manufacturer's default, wear and tear has no warranty,scratches, accidents etc...

Was this the first time u complain bout the noise or u hv complain few times?If u hv complain before prior to this, it helps if u still have the worksheet they give each time u sent in yr car for service as it would hv written that u hv made a complain.

Warranties are tricky business...good luck

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Selectt
post Oct 28 2010, 12:51 PM


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lol normal. Alot of ppl buy vios, the company become cocky and not being ethically responsible to the buyers. I dont see why anyone would want fork RM70-80k for a common car that already massively available on the street. Might as well get proton persona. at least it saves u 20k ++. Cut short the loan tenure and live happily ever after.
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muslayer
post Oct 28 2010, 12:58 PM


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not about which car to get.. Is about certain SC taking advantage over customer.....

Need to know which SC that is bad.
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gkl83
post Oct 28 2010, 01:00 PM


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by right, service center should give us a quotation before part replacements...

i went to Naza service center for checking due to ignition problem, so they found out that ignition coil damaged and provided a quote to change new ignition coil (RM200) & spark plug (RM50), seem pricy & changed spark plug no long ago... but i still signed the quotation as agreed for the replacement... lucky that they running out of stock for ignition coil... end up i drive to normal spare part shop get the ignition coil cost me RM150 and change it myself... saved RM100... tongue.gif

so TS can use Naza service procedures as your support references that quotation should provide before part replacement... obviously toyota trying to "potong" without inform owner in the 1st place...

This post has been edited by gkl83: Oct 28 2010, 01:02 PM
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Taman Negara
post Oct 28 2010, 01:08 PM


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QUOTE(Selectt @ Oct 28 2010, 12:51 PM)
lol normal. Alot of ppl buy vios, the company become cocky and not being ethically responsible to the buyers. I dont see why anyone would want fork RM70-80k for a common car that already massively available on the street. Might as well get proton persona. at least it saves u 20k ++. Cut short the loan tenure and live happily ever after.
*
PPL BUY IT CAUSE THE 'T' LOGO. NOT CAUSE THE PRODUCT.
QUALITY MORE OR LESS OLD P.SAGA JER!!!!!!
AM I RIGHT???
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ben_panced
post Oct 28 2010, 01:08 PM


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better buy another brand if this is happens to another person
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ahsam1212
post Oct 28 2010, 01:10 PM


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First of all, what's your mileage when u sent in for this REPAIR?
If Toyota gives 100 000km or 3 years, make sure u meet the requirement.
Did u skip any service?

Forget about the rules set by toyota. Unless u r running very high mileage, it is very unlikely for an engine to go cockoo in 3 years even when u service it every 10k km or so. Unless water pump gives way, or human error where radiator cap not closed properly, leaky radiator...n so on.

Keep us posted bout your case. It's interesting. Good luck in your tribunal claim
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FormalCat
post Oct 28 2010, 01:21 PM


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holy crap good luck to u ts
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sinister_sid
post Oct 28 2010, 01:23 PM


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the factory warrenty have many string attach to it
one of it is that require u to sent ur car to thier servise centre each servise internal
let say u brought the car brand new and u snet for outside servise sure lo void the warranty
the reason is maybe ur outside workshop dont have the skill and damage and u cannot expect the damage to be responsible by toyota
did u sent to umw for regular servise ????
if yes then tembak them la
if no u dont have the right to sue them lo

haiz malaysia ppl lo
alway support the big T and H
all their product is rubbish like Our Bit P1 and P2
we spoilt them too much d
that y their servise is rubbish lo
couse they dun scare u ma
every1 support them

see when the two big name have new model
1 whole malaysia support 1
many doesnt know the supposed new model is of thier recycle bin

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Human Nature
post Oct 28 2010, 01:26 PM


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QUOTE(koktsin @ Oct 28 2010, 12:40 PM)
not very sure what parts need to be changed.. but all are engine internal parts... my eye balls almost fall off... when i saw the bill
*
everyone would have same reaction with that insane amount.. rclxub.gif
is there car with you now?
good luck in your case man.. flex.gif
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judojuddy
post Oct 28 2010, 01:43 PM


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TS, in case u lose the case, go to harian metro/sinar/any tabloid.
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bobbychin
post Oct 28 2010, 01:53 PM


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masa beli kereta tu semua boleh ..dah beli semua tak boleh..biasala..malaysia


how come TS didn state what is the milage on the car? are we missing something here?


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kevin23
post Oct 28 2010, 01:54 PM


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TS can you explain in more detail about your case.

What are the items that are changed that cost RM 11,000++?

WHat was ur mileage when you sent it to the SC?

DId you miss any service at authorized SC? Have you sent ur car to service outside?You say this is your daughters car right?

Is it possible your daughter/daughter's boyfriend might have tampered with the engine without your knowledge?

Not doubting you ,just want to make clear all facts here.

If everything is proper,I dont see why you would lose the case.You will definately win against UMW.
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ss6098
post Oct 28 2010, 01:58 PM


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Hi guys....here is nightmare with Toyota Prai.....

I rvcd 1 letter from Toyota KL saying I need to go SC for checking wire thing.......then I went there..... I show the letter to the customer service saying I rcvd this letter & want to send my car for checking....

CS: what motor oil last time u use?
Me: semi
CS: do u want to wash your car?
Me: no...(I feel funny y checking car Toyota give free wash car????) blink.gif

after 2 hours.....Guess what guys.....they go to servicing my car n want me to pay around $200 for the cost.....
I fark them up nicely mad.gif mad.gif mad.gif mad.gif .....but in the end i pay $40 blush.gif coz kesian the customer service need to bare all the charges......

In the end, they found out my rear asober got oil leaking......hopefully i will not end up like TS..... sweat.gif sad.gif


Added on October 28, 2010, 1:59 pmgoing to send my car to Toyota tomorrow.....i had check wit the CS just now....if my car still under warranty no need to pay anything including labour cost.

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mutt
post Oct 28 2010, 02:03 PM


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Is Toyota SC that bad? I thought their service is better than Perodua? Seems that Toyota SC is comparable with Proton SC laugh.gif
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ss6098
post Oct 28 2010, 02:06 PM


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last time i use Myvi n go to the SC for service.....quite fast they finish their work compare to Toyota......
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Ken
post Oct 28 2010, 02:12 PM


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QUOTE(muslayer @ Oct 28 2010, 12:58 PM)
not about which car to get.. Is about certain SC taking advantage over customer.....

Need to know which SC that is bad.
*
already service in toyota sc for the last 3 years ...

normally they will call, then tell the client which part is faulty and estimated repair price, then only toyota proceed to repair it if the owner agree to repair ...

i just took my car to toyota sc in sungai besi to check the faulty malfunction indicator, after they diagnose is the speed sensor wear out, they tell me 1st the cost is rm660 and ask me want to change or not ... toyota didn't just change for me straight and ask me pay rm660, instead they ask my consent 1st.

my car no more warranty.

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SKY233
post Oct 28 2010, 02:25 PM


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finally i see some negative feedbacks on toyota owners sweat.gif

@sinister aid
I agree with u

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mokhzaini
post Oct 28 2010, 02:27 PM


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holy motha

nearly 12k for a service? phew

seriously the only way is to highlight this so much that toyota japan would notice it. the problem is that these SC are not operated by toyota japan. they are just normal workshops with toyota authorization. what i mean is that they are just like normal mechanics outhere who can do the job, but since somebody wanna make money, they ask for toyota authorization and made the buyers service the cars there 'just to preserve car warranty'

the fact that matter is theres no car outside,normal workshop cannot do.

going tribunal is a good move. better still, u write a japanese worded letter to toyota malaysia biggest boss with cc to regional boss as well as HQ japan boss.

do it in japanese. it will show how serious this matter is. atleast to us the customers
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EyraYus
post Oct 28 2010, 02:46 PM


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QUOTE(mutt @ Oct 28 2010, 02:03 PM)
Is Toyota SC that bad? I thought their service is better than Perodua? Seems that Toyota SC is comparable with Proton SC laugh.gif
*
No. I personally feel Toyota SC is much much better then Honda SC. Dont ever compare them to Proton or Pro2.

Its just the case of choosing the best SC. Usually it start with the service advisor mistake.. telling the mechanic to do the wrong thing.. then..everyone keep blaming others, then keep hiding the truth change this and that..until..

Please stuff like this dont happen to Selayang SC..
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pedro
post Oct 28 2010, 02:55 PM


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Wait a sec,all of you condemning Toyota,what if the driver never maintains the car and it dies from overheating?

If a Myvi cat con is 6k from sc we can imagine how much Toyota sc gonna charge for a full engine overhaul.
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gkl83
post Oct 28 2010, 03:00 PM


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QUOTE(pedro @ Oct 28 2010, 02:55 PM)
Wait a sec,all of you condemning Toyota,what if the driver never maintains the car and it dies from overheating?
*

that the reasons stick to service center within warranty period...

ur car manual book will show everything if you never send ur car on-site for servicing, every time you do the car service for sure customer service will write down the mileage and date on ur manual book... if the manual book doenst show that the car service by service center within the warranty period, it means warranty void and service center have the right to charge toward to owner...

This post has been edited by gkl83: Oct 28 2010, 03:01 PM
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-storm-
post Oct 28 2010, 03:09 PM


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Wa 11k change wut? They change the whole engine? At least i know proton will call the customers and give quotation first before doing any parts replacement.
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abubin
post Oct 28 2010, 03:23 PM


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without more information, we can only speculate. TS should put in information as below:

1) when was the car purchased
2) still under warranty or not (as acknowledged by toyota)
3) was there quotation before repair
4) have you spoken to toyota malaysia before you go to tribunal
5) details of the repair
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bizz3189
post Oct 28 2010, 03:32 PM


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yup! agreed with abubin, not clear status of car, but if 11k for overhaul charges..woww!! a lot of money dude, can do bolt on turbo/upgrade performance parts worr...
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alpha0201
post Oct 28 2010, 03:42 PM


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QUOTE(abubin @ Oct 28 2010, 03:23 PM)
without more information, we can only speculate. TS should put in information as below:

1) when was the car purchased
2) still under warranty or not (as acknowledged by toyota)
3) was there quotation before repair
4) have you spoken to toyota malaysia before you go to tribunal
5) details of the repair
*
This is the content of the PDF TS posted

QUOTE
26hb. Oktober 2010

ADUAN TERHADAP TOYOTA SERVICE CENTRE ALOR STAR

Merujuk kepada perkara diatas, pada tarikh 15hb September 2010, saya telah pergi ke pusat service centre Toyota untuk membuat servis kereta kepunyaan anak perempuan saya, yang bernombor KCU X0X, jenis Toyota Vios 1.5G (kereta ini didaftar pada tarikh 31hb Disember 2007) dan diberitahu bahawa kereta tersebut perlu diserahkan pada
tarikh 17hb September 2010 untuk diservis. Pada masa itu saya memberitahu pihak berkenaan bahawa kereta tersebut mempunyai bunyi yang kasar semasa dipandu dan meminta pihak berkenaan memeriksa kereta tersebut dan menukarkan alat ganti yang sepatutnya mengikut jadual yang telah disediakan oleh pihak Toyota dan saya
diberitahu bahawa kereta tersebut boleh diambil pada tarikh 19hb September 2010 pada jam 10.00 pagi.

Pada hari tersebut, semasa wakil dari pihak saya pergi untuk mengambil kereta tersebut, beliau diberitahu bahawa kereta tersebut masih belum disiapkan disebabkan mekanik masih belum menyempurnakan kerja. Pihak Toyota memberitahu kami bahawa mereka memerlukan tiga hingga empat hari untuk menyelesaikan tugas tersebut. Selepas itu, lebih kurang sepuluh (10) hari dari tarikh penyerahan kereta tersebut, saya diberitahu bahawa kereta tersebut
perlu menjalankan “full service” untuk memenuhi syarat tertentu oleh pihak Toyota supaya tarikh “warranty” selama dua (2) tahun itu masih bernilai. Saya memberitahu pegawai tersebut sekiranya itu adalah peraturan yang ditetapkan oleh pihak Toyota, maka pihak Toyota perlu melakukan yang sepatutnya.

Selepas tiga (3) hari dari tarikh tersebut, saya diberitahu oleh seorang pegawai lain daripada pihak Toyota bahawa kereta saya perlu menukarkan satu alat ganti yang bernilai RM350.00 supaya masalah
bunyi kereta yang kasar itu boleh diselesaikan. Dengan serta-merta saya bersetuju dengan pegawai tersebut. Selepas enam (6) hari dari tarikh tersebut, saya diberitahu oleh seorang pegawai dari bahagian
“warranty claim” bahawa kereta tersebut perlu dibuka dan alat ganti bernilai lebih dari RM2000.00 perlu dipesan daripada ibu pejabat untuk menggantikan alat tersebut supaya masalah kereta tersebut dapat diselesaikan dan berdasarkan rekod mereka, bunyi ini sudah biasa di baiki oleh pihak Toyota. Pada masa itu, saya juga diberitahu bahawa perbelanjaan kos alat ganti ini akan dibiayai oleh pihak Toyota kerana kereta tersebut masih dalam “warranty period” selama dua (2) tahun
dari tarikh kereta tersebut dikeluarkan dan saya diberitahu bahawa proses ini akan diselesaikan dalam tempoh satu (1) minggu.

Lebih kurang enam (6) hari dari tarikh perbincangan ini, sekali lagi saya diberitahu oleh pihak “warranty claim” bahawa kereta saya masih mempunyai masalah yang sama dan pada masa itu juga pegawai yang saya hubungi pada tarikh 17hb September 2010 bertanyakan kenapa saya tidak mahu menghantar kereta tersebut ke workshop Toyota di Kuala Lumpur disebabkan tuan punya kereta berada di Kuala Lumpur. Saya memberitahu beliau bahawa lebih mudah bagi saya membuat servis kereta tersebut di Alor Star kerana jika begini cara perkhidmatan yang diberikan saya akan menghadapi masalah untuk berulang alik ketempat kerja dan workshop Toyota memandangkan keadaan trafik yang teruk di Kuala Lumpur. Lagipun mengikut perjanjian, kereta tersebut boleh diberi perkhidmatan dimana-mana workshop Toyota
diseluruh Malaysia. Saya bertanya pegawai tersebut adakah pihak mereka mempunyai masalah untuk menyelesaikan masalah kereta tersebut tetapi tidak mendapat apa-apa jawapan. Pada keesokkan harinya pula, saya diberitahu oleh pihak “warranty dept” bahawa kereta tersebut tidak mempunyai “warranty” disebabkan “mileage” bacaan meter kereta tersebut terlalu tinggi. Saya memberitahu pegawai tersebut bahawa mengikut fahaman saya, kereta tesebut mempunyai
“warranty” selama dua (2) tahun dan tidak langsung ternyata dimanamana bahawa kereta tersebut adalah di luar “warranty”. Sekiranya “mileage” yang tinggi disebutkan dalam “warranty period” ini bermakna kereta tersebut tidak mempunyai “mileage warranty”, tetapi mempunyai “warranty” selama dua (2) tahun.

Akhir sekali, saya diberitahu bahawa saya perlu membuat “full service” sekali lagi untuk memastikan “warranty period” masih hidup untuk dua (2) tahun dan saya bersetuju.

Pada tarikh 10hb Oktober 2010, saya telah diberitahu melalui telefon bahawa satu surat telah dihantar kepada saya tetapi saya tidak menerima sebarang surat sehingga tarikh 21hb Oktober 2010. Saya telah cuba untuk menemui pengurus workshop tersebut tetapi gagal. Melalui telefon, saya telah diberitahu bahawa satu surat AR Register telah dihantar kepada saya dan pada masa yang sama saya diberitahu bahawa kereta tersebut tidak mempunyai “warranty” lagi disebabkan sudah biasa dilakukan “tampered the car engine”. Saya memberitahu pengurus berkenaan bahawa kereta tersebut sudah lama mempunyai masalah yang sama dan mengikut rekod Toyota perkara ini biasa dilawati di pusat servis Toyota. Apa yang dilakukan oleh pihak wokshop tidak kami ketahui kerana kami tidak dibenarkan langsung berada di tempat membaiki kereta, lagipun, kereta tersebut masih dalam “warranty” dan pihak kami tidak perlu membuat sebarang bayaran maka kami tidak mengambil berat mengenai “tampered with the car engine”. Saya memberitahu beliau bahawa kereta tersebut tidak pernah menghadapi sebarang kemalangan (pengesahan daripada NCD
kereta) maka tidak ada sebab bagi pihak kami memperbaiki enjin kereta tersebut di tempat lain yang akan dikenakan bayaran.

Selain daripada itu, sebagai seorang yang mempunyai ilmu pengetahuan tidak akan memperbaiki kereta tersebut dengan
membuka enjin diluar pusat servis Toyota sedangkan kereta tersebut mempunyai “warranty” selama dua (2) tahun yang mana bayaran telah dilakukan semasa pembelian kereta tersebut dibuat.

Dalam perbincangan tersebut, oleh kerana saya ingin mengambil kereta tersebut secepat mungkin, maka saya membuat cadangan untuk menyelesaikan masalah dan tidak mahu membuang masa dengan pihak Toyota Alor Star lagipun saya perlu berbincang mengenai masalah kereta tersebut dengan mekanik, service advisor, “warranty claim dept” dan Pengurus tetapi setiap kali berbincang maklumat yang diberikan kepada saya tidak selaras sama sekali. Apabila diulangi
jawapan pula berlainan sehingga membuat saya keliru, maka saya membuat cadangan demi untuk kebaikan kedua-dua pihak, saya bersedia untuk bertolak ansur dan bersetuju untuk membuat bayaran yang munasabah secara “ex-gracias” tetapi selepas dua (2) hari saya diberitahu oleh pengurus berkenaan bahawa cadangan saya telah ditolak oleh ibupejabat di Kuala Lumpur dan tidak ada apa-apa cadangan lain lagi. Saya ingin memohon pihak “tribunal” membantu saya untuk membuat tuntutan kerugian berikut dan mengishtiharkan hak saya sebagai tuan kereta yang mempunyai had “warranty” kereta dua (2) tahun dan kehilangan keupayaan untuk menggunakan kereta saya untuk bertugas setiap hari dengan kadar sewa RM300.00 sehari iaitu RM4,200.00 untuk bulan September (14 hari) dan kadar sewa RM300.00 sehari iaitu RM7,800.00 untuk bulan Oktober (26 hari).

Daripada tarikh saya menyerahkan kereta tersebut pada tarikh 17hb September 2010 sehingga ke tarikh hari ini, 26hb Oktober 2010, bermakna pihak Toyota telah pun memegang kereta tersebut lebih dari lima (5) minggu dan masalahnya masih belum dapat diselesaikan. Akhir sekali, saya menerima surat yang dihantar “by-hand” yang menyatakan bahawa jumlah perkiraan untuk memperbaiki kereta tersebut adalah RM11,725.75.

t.t
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(XXX XXX XXX)

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putramon
post Oct 28 2010, 05:17 PM


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"geniuine" toyota products mar..thats why must mark up a few hundred percent lar..if not how to untung...
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bukanmain
post Oct 28 2010, 06:09 PM


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the warranty are 3 years or 100,000km

why they say you tempered? because you service outside.unless you NEVER miss service with them then they should have it in system this will make you more on stronger side

good luck
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rcracer
post Oct 28 2010, 06:31 PM


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TS claiming not for parts charged

He is claiming cost of renting a car during the car in workshop, that's the 11k

and TS for warranty to be valid, there is very very very strict regulations, if the engine is involved, using a wrong air filter is already enough for them to void it. So if you have air filter/grounding kit/ micro compresor eg. ANYTHING not factory fitted, they can void it.

2. Toyota didn't promise you in black and white the number of days required to repair the car, on that basis you chose on your OWN WILL to rent a car for your daily use. Will be difficult to get this 11k back, unless black and white toyota promised the car within so and so working days.

one more IF you win the loss of use, i am sure you will only be compensated the industry norm meaning most probably the rate given by insurance companies to the insured while the car is in the workshop and i think it's only 150 or so

This post has been edited by rcracer: Oct 28 2010, 06:37 PM
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zeus2005
post Oct 28 2010, 06:49 PM


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no wonder some ppl say other brand SC will never be on par with T service centre la.

they can use the overpriced money from one customer to provide a better services to other 10 customer.
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mars2003
post Oct 28 2010, 07:04 PM


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ts really need to tell us the mileage for the car...doesn't care if ur car age are below 2 years,
if ur mileage more than 100k ur warrantty still finish...
by the way ts , its hard to claim for car rental as u have been using the car more than 6 months without problem.u can only claim when the problem comes when u first use the car and not after 1 year plus.
for the part engine tempered ..its just an excuse for them to neglet their warranty unless ts service the car outside toyota..if all service are done in toyota from start till now then ts can argue about this..
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papaya2
post Oct 28 2010, 07:25 PM


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QUOTE(gkl83 @ Oct 28 2010, 03:00 PM)
that the reasons stick to service center within warranty period...

ur car manual book will show everything if you never send ur car on-site for servicing,  every time you do the car service for sure customer service will write down the mileage and date on ur manual book... if the manual book doenst show that the car service by service center within the warranty period, it means warranty void and service center have the right to charge toward to owner...
*
no need for sign & mark in the manual book, they already have yr past record in their computer linked to all SC.

This post has been edited by papaya2: Oct 28 2010, 07:26 PM
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kirashin
post Oct 28 2010, 07:28 PM


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wow 11k for a renting huh..tat crazy..
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StevenL
post Oct 28 2010, 08:23 PM


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TS will lose this claim for car rental is too exorbitant and its outside of the agreed T&C for servicing or warranty.
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EyraYus
post Oct 28 2010, 08:28 PM


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QUOTE(StevenL @ Oct 28 2010, 08:23 PM)
TS will lose this claim for car rental is too exorbitant and its outside of the agreed T&C for servicing or warranty.
*
Actually we still dint get TS explanation on what is going on, his car detail and so on. Not really sure he is claiming for the car rental or the amount he need to pay. According to his post I think he talking about the repair cost because the car is still in the SC.
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vexus
post Oct 28 2010, 09:42 PM


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conned shop service center.
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Intrigue
post Oct 28 2010, 09:49 PM


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for me, i straight drive my car in front the SC, and bought 2L of petrol and just burn it in front of it.

At the very least they can do is tell the customer the total damage and the car is already out of warranty, and not after finish do the whole thing then tell her. Screw them!
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budakdegilz
post Oct 28 2010, 09:50 PM


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pay the bill...
and put your complaint as a sticker on your car
like these
user posted image

tongue.gif
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kazama82
post Oct 28 2010, 10:09 PM


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yup, i think TS car over warranty liao..if more than 100000km..and i suspect the timing chain broken or something...causing the engine problem..sure need overhaul..and overhaul at toyota not cheap. sumore the car no warranty..
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PrinceHamsap
post Oct 28 2010, 10:45 PM


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QUOTE
Saya memberitahu pegawai tersebut bahawa mengikut fahaman saya, kereta tesebut mempunyai “warranty” selama dua (2) tahun dan tidak langsung ternyata dimanamana bahawa kereta tersebut adalah di luar “warranty”. Sekiranya “mileage” yang tinggi disebutkan dalam “warranty period” ini bermakna kereta tersebut tidak mempunyai “mileage warranty”, tetapi mempunyai “warranty” selama dua (2) tahun.


WHAT IS THIS ?
so many post there is no mention of the mileage despite being asked
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BaLs
post Oct 28 2010, 10:48 PM


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QUOTE(koktsin @ Oct 27 2010, 11:38 PM)
i was told it was still under warranty.. then after weeks then they decided to convinently change their mind.. less than 100,000km also less than 3 years
*
I guess he mentioned it here.

This post has been edited by BaLs: Oct 28 2010, 11:12 PM
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ehor
post Oct 28 2010, 11:13 PM


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As an ethical service centre, they should phone the TS to confirm the whether the car owner want to change the parts with quotation prior to any replacement. TS, did they do so? If no, don't worry you will win.

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afosz
post Oct 29 2010, 01:15 AM


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Car registered on 31st December 2007, and you send for service on 17th September 2010. By Toyota warranty, they cover for the first 3 years, or 100,000 km travelled, which ever comes first. Unless your purchase has mentioned specific 2 years warranty, your car still under warranty, supposedly your mileage is less than 100,000 km, at which you fail to mention it in your letter.

Secondly, by right you need to send your car for service every 5,000 km travelled. If your daughter fail to do so, that is where the car will face lots of problems and damages. But then, even if you send for service every 10,000 km, it might not damage the parts that costs you that much, unless the car fail to go to service since it first bought.

Thirdly, check the bill and list of parts replaced. By right, they should have inspect all, check for problems, quote roughly and give you a call to inform. Then that's it, not every day add up charges and everyday notice new problem and finally drop a bomb that cost you thousands.

The case might be because of Toyota, trying to take advantage over a no-knowledge-about-car-care customer, or your daughter as the owner fail to care about the car at all, send to service at all but only knows how to drive it.
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WWJD
post Oct 29 2010, 01:18 AM


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usually SC is like this... if it is still under warranty, minor repairs which don't cost much, they will repair it for free. if it is major and cost them a lot, they will sure find ways to void ur warranty to avoid bearing the cost. it's so typical!
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prototype_x0
post Oct 29 2010, 07:47 AM


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QUOTE(bukanmain @ Oct 28 2010, 06:09 PM)
the warranty are 3 years or 100,000km

why they say you tempered? because you service outside.unless you NEVER miss service with them then they should have it in system this will make you more on stronger side

good luck
*
just to add up, be prepare to keep all of the service receipt for future reference in case of this incident happen to us.

i still wonder is it the new vios or the old model? and when they said "tampered the engine" what exactly their reason to justify that?

another thing i heard, usually the UMW toyota service centre will cause this kind of problem. they will try their best to find any modification done on car so that they can consider as "tampering the car, thus void the warranty" but if you go to authorized toyota service agent usually they wont be so stingy..
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abubin
post Oct 29 2010, 12:58 PM


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well..for what it's worth...if TS really loss the case where the car's warranty is really not valid anymore.

Tell the SC to restore back the car to original before sending to workshop condition. Tell then, you do not want to pay exorbitant amount for repair when you can had it done outside for half the price. Tell them you did not agree to the high amount of repair in the first place if you knew they are going to charge you for it. They have to prove you agree to the repair which from what I read are all verbal.

If they can produce the phone recording with you agreeing to the repair, the phone recording also can prove they said your car is still under warranty.
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kevin23
post Oct 29 2010, 01:04 PM


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QUOTE(Intrigue @ Oct 28 2010, 09:49 PM)
for me, i straight drive my car in front the SC, and bought 2L of petrol and just burn it in front of it.

At the very least they can do is tell the customer the total damage and the car is already out of warranty, and not after finish do the whole thing then tell her. Screw them!
*
Talk only. Very ez to say frm comfort of home. When ask to do tht time, chicken out. NATO!
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alan75
post Oct 29 2010, 01:31 PM


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You will fail to claim " warranty" due to ur milleage oledi exceed 100000km. sad.gif

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Mavik
post Oct 29 2010, 01:50 PM


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QUOTE(rcracer @ Oct 28 2010, 06:31 PM)
TS claiming not for parts charged

He is claiming cost of renting a car during the car in workshop, that's the 11k

and TS for warranty to be valid, there is very very very strict regulations, if the engine is involved, using a wrong air filter is already enough for them to void it. So if you have air filter/grounding kit/ micro compresor  eg. ANYTHING not factory fitted, they can void it.

2. Toyota didn't promise you in black and white the number of days required to repair the car, on that basis you chose on your OWN WILL to rent a car for your daily use. Will be difficult to get this 11k back, unless black and white toyota promised the car within so and so working days.

one more IF you win the loss of use, i am sure you will only be compensated the industry norm meaning most probably the rate given by insurance companies to the insured while the car is in the workshop and i think it's only 150 or so
*
Correct me if I am not mistaken, since my BM is rather weak, but from what I gathered in his letter to the claims tribunal, he did not mention that he rented a car but he is claiming for the "opportunity loss" due to the SC taking his car away for such a long period of time. The rate of which he is asking for is RM300/day as opportunity cost and not his actual cost of renting another car as a replacement.

We can usually see this in tribunal cases especially for workers who had accidents in a factory and then sues the factory owner is loss opportunity for further work and claim compensation based on opportunity loss.
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Taman Negara
post Oct 29 2010, 01:56 PM


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where is the owner? why keep quiet?

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Drunken_Master
post Oct 29 2010, 02:29 PM


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they changed the parts without getting your consent?? if thats the case you should sue them
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chintmy
post Oct 29 2010, 07:54 PM


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Toyota/UMW, another bullshXt by them again. last time my altis gearbox spoilt, they told me I abused the gearbox, shifting down the gears....bla bla bla... My god. I told them, TOYOTA creates the gear box with the D,D3,2,1 for what then. If cannot shift down, ask them not to create in the first place. Even if I drive like F1, your gearbox design should be able to cater for it also right. It's not that I am taking the car to run in Sepang (F1 track)....

If I can abused the gearbox to become spoilt, wow, I must present myself to Toyota Japan. With me, they will definitely design better gearbox... and maybe they can go back to F1 with me driving their car rclxm9.gif

Anyway, same, I told them not to repair and put back the original thing back. Do it outside, 1/2 the price. 2nd hand gearbox. Sold the car already.

Toyota produces very good car but for sure some will come with defects. Just that claiming for any defects really a big problem. Not sure what is their mentality. Image if that car is theirs!!!!!!

Same like insurance claim also lah...


Added on October 29, 2010, 7:57 pmTIPS,

keep in touch closely with your SA. Any big issue, call your SA to do it for you.

The other way, the hard way, sue them.. hahaha..

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koktsin
post Oct 30 2010, 01:15 PM


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QUOTE(Taman Negara @ Oct 29 2010, 04:56 PM)
where is the owner? why keep quiet?
*
Hi guys,

Sorry For the slow reply cause I am currently outstation (rubber estate) since yesterday on a working trip and have limited access to Internet unless I go to the town centre.

Cheers!


Added on October 30, 2010, 1:18 pm
QUOTE(Drunken_Master @ Oct 29 2010, 05:29 PM)
they changed the parts without getting your consent?? if thats the case you should sue them
*
They changed a couple of parts which I have agreed but the many other parts to be changed which is the bill of rm11,700. Labour only is alre 900. I will scan and post the actual bill once I got back.

Cheers!


Added on October 30, 2010, 1:27 pm
QUOTE(Taman Negara @ Oct 28 2010, 03:41 PM)
WAT R DE THING TEY CHANGED? CAN LIST OUT?
T.Q
*
Hi bro,

I will scan the bill and post it here once I got back cause I am currently in a no man town (rubber estate) working... And have verylimited Internet acess (have to travel 1 hour to town centre). So pls bear with for any slow or late reply.

Cheers


Added on October 30, 2010, 1:29 pm
QUOTE(pedro @ Oct 28 2010, 03:45 PM)
Yours from the problematic batch with leaking head gasket?
*
Not sure but don't think so. Just want to resolve the irritating ki ki noise from my engine when accerate


Added on October 30, 2010, 1:32 pm
QUOTE(ahsam1212 @ Oct 28 2010, 04:10 PM)
First of all, what's your mileage when u sent in for this REPAIR?
If Toyota gives 100 000km or 3 years, make sure u meet the requirement.
Did u skip any service?

Forget about the rules set by toyota. Unless u r running very high mileage, it is very unlikely for an engine to go cockoo in 3 years even when u service it every 10k km or so. Unless water pump gives way, or human error where radiator cap not closed properly, leaky radiator...n so on.

Keep us posted bout your case. It's interesting. Good luck in your tribunal claim
*
I was definitely within 100k or 3 years


Added on October 30, 2010, 1:35 pm
QUOTE(kevin23 @ Oct 28 2010, 04:54 PM)
TS can you explain in more detail about your case.

What are the items that are changed that cost RM 11,000++?

WHat was ur mileage when you sent it to the SC?

DId you miss any service at authorized SC? Have you sent ur car to service outside?You say this is your daughters car right?

Is it possible your daughter/daughter's boyfriend might have tampered with the engine without your knowledge?

Not doubting you ,just want to make clear all facts here.

If everything is proper,I dont see why you would lose the case.You will definately win against UMW.
*
I did MAS one or two service but they argue that I have tempered with the engine. My car is not even for use for street race or any other purpose other than transporting means my old parents. Unless my 60 yrs dad tried to modify my car


This post has been edited by koktsin: Oct 30 2010, 01:35 PM
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GEFORCEXTREME
post Oct 30 2010, 03:14 PM


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TS, time to get some stickers saying Toyota SC tak guna. RM 11725 for service?
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poolcarpet
post Nov 1 2010, 11:49 AM


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Just read the complaint letter. I'm a toyota owner, and I agree that toyota really charge a lot for service/parts. Some questions:

1. What is the exact date of purchase of the car?
2. Which service center did you send it to? What is the ACTUAL mileage/age of the car when you sent it in?
3. Not sure about Vios, but some Toyota's are on 10k service interval (mine is, not Vios). Did you service at Toyota every 5k/10k or 3/6 months THROUGHOUT the ownership of the car? Note that the warranty terms are based on mileage OR month. E.g. if your car is already 6 months old but only at 3k mileage, you STILL need to send it in for service to avoid any issues with warranty void. You mentioned that you missed one or two (can you be more specific? one is one, two is two) service, what does that mean - you totally skipped a service, or you did something outside of toyota? if you did service it outside of toyota using external engine oil, you can kiss goodbye to the warranty. There are just too much of fake engine oil out there, and no car company (in Malaysia) will accept that type of risk. Someone outside use some cheapo engine oil, caused problems to the engine and expect Toyota (or any car manufacturer) to honour the warranty? I've seen people going in to TYT bringing own/left over engine oil, asking TYT to use that. TYT obviously will reject that and yet I still see clueless owners trying to argue why cannot use. It's obvious why TYT doesn't want to use that.
4. Toyota should not replace parts without your consent, I've done service many times with authorized Toyota sc, and they will ask me first before they change anything. Before each service, I will sit down with the SA, and ask him specifically what parts are changed. They always like to include windscreen washer fluid, which I will decline as I've already put in washer fluid, what for put in more? I would suggest you verify further with your family members (seems like multiple people/owners involved here) if anyone from Toyota called them (esp registered owner) to confirm if ok to change certain parts. If they did call someone, and that person agreed, then quite susah already because consent was given.
5. You are claiming RM12k in loss of car usage (rental of RM300 per day) and also RM11,xxx in service costs? I've never had experience in this area, and while you may have a chance with the service cost, I think the RM12k rental might be questionable (did you actually rent a car for RM300 for that duration, and do you have all the receipts)?

Perhaps you can provide more info and people can understand the situation better to give you some info/advice.


QUOTE(koktsin @ Oct 30 2010, 01:15 PM)
Hi guys,

Sorry For the slow reply cause I am currently outstation (rubber estate) since yesterday on a working trip and have limited access to Internet unless I go to the town centre.

Cheers!


Added on October 30, 2010, 1:18 pm
They changed a couple of parts which I have agreed but the many other parts to be changed which is the bill of rm11,700. Labour only is alre 900. I will scan and post the actual bill once I got back.

Cheers!


Added on October 30, 2010, 1:27 pm

Hi bro,

I will scan the bill and post it here once I got back cause I am currently in a no man town (rubber estate) working... And have verylimited Internet acess (have to travel 1 hour to town centre). So pls bear with for any slow or late reply.

Cheers


Added on October 30, 2010, 1:29 pm
Not sure but don't think so. Just want to resolve the irritating ki ki noise from my engine when accerate


Added on October 30, 2010, 1:32 pm

I was definitely within 100k or 3 years


Added on October 30, 2010, 1:35 pm

I did MAS one or two service but they argue that I have tempered with the engine. My car is not even for use for street race or any other purpose other than transporting means my old parents. Unless my 60 yrs dad tried to modify my car
*
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koktsin
post Nov 26 2010, 02:17 PM


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sorry for the long wait.. i am back with upates... the matter has been settled in court... and technically i have won the case.. i only have to pay a reasonable portion of the fee as determined by the judge and by installments...

key points..
1. mileage was less than 100,000km and less than 3 years so definitely still under warranty
2. i did miss a couple of service dates and a couple of outside service
3. a few parts agreed to repair and a few parts did not agree.

amount cannot be disclosed as ordered by court but it is a reasonable amount... few thousands la..
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post Nov 26 2010, 02:57 PM


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good for u!...means we do have a chance when fight against big company like toyolta! rclxms.gif rclxms.gif nod.gif

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cybermaster98
post Nov 26 2010, 03:00 PM


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QUOTE(muslayer @ Oct 28 2010, 12:38 PM)
normally warranty for 2 years or 50k km ..which come first....
Engine normally and gear box normally all include in warranty
*
Toyota warranty is 3 yrs or 100,000 km la. Plus all service intervals are 10,000km for Fully Synthetic oil. ONly damn Honda insists you service every 5,000KM even if u use Fully Synthetic oil.

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ahfish7
post Nov 26 2010, 03:07 PM


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but once you do ur service outside (mean not from toyota authorized service center) ur warranty is void right?
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cybermaster98
post Nov 26 2010, 03:14 PM


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QUOTE(ahfish7 @ Nov 26 2010, 03:07 PM)
but once you do ur service outside (mean not from toyota authorized service center) ur warranty is void right?
*
It depends on the problems. If you service outside and then you develop problems which u try to claim for, then any car manufacturer/distributer also wont layan you la.
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post Nov 26 2010, 03:15 PM


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QUOTE(afosz @ Oct 29 2010, 01:15 AM)

Secondly, by right you need to send your car for service every 5,000 km travelled. If your daughter fail to do so, that is where the car will face lots of problems and damages.
Service intervals for Toyota since 2006 are every 10,000km for fully synthetic oil.

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saladin7
post Nov 26 2010, 04:06 PM


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How about the rental charge? Did you get it?
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looseand
post Nov 27 2010, 02:33 AM


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Congrats bro .. RM11k is a price to service and repair a turbo car
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post Nov 27 2010, 02:52 AM


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I believe if it does not involve changing non-original parts on the engine or etc,it should not void the warranty.

I sometimes too lazy to change engine oil at SC so I send it to my local workshop but I made sure to purchase an original oil filter from Toyota and passing it to my foreman to change just to be on the safe side.

BTW, did you get someone to type out the letter or you did it yourself? Just wanna learn a thing or two in case something like this happens to me in the future

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post Nov 27 2010, 07:17 AM


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QUOTE(koktsin @ Oct 28 2010, 12:19 PM)
hi bros and sis,

i was wondering if any VIOS onwer has this problem? my car has this funny noise and i sent it back to toyota for repair.
*
QUOTE(koktsin @ Nov 26 2010, 02:17 PM)
and technically i have won the case..
amount cannot be disclosed as ordered by court but it is a reasonable amount... few thousands la..
*
few thousands to fix "funny noise" and you think you have won?
full stop?

what is the cause of noise?
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post Dec 5 2010, 06:32 AM


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Dont worry if you follow the Toyota schedule maintenance and maintaning service it at SC before the warranty expired then the case and be consider as Toyota UMWt fault cos you allready follow everything to maintaining the warranty and follow the guideline of services.

What are the use of warranty if Toyota want to ran away from taking responsibilty.Why toyota in Malaysia does not follow the after sale service of Japan Toyota and European Toyota where even a small fault they sure take it serious responsible rclxms.gif . Who are the chief of Toyota Malaysia i hope not a con type of people hmm.gif

I salute the Mercedes warranty cos they will surely change you a new car and new part free and taking the responsibility seriously and not blaming the customer and run away from it


Added on December 5, 2010, 6:36 amHope more will report to tribunal to fight back their customer right on the Toyolta Malaysia

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cybermaster98
post Dec 5 2010, 02:26 PM


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QUOTE(alcatell @ Dec 5 2010, 06:32 AM)
I salute the Mercedes warranty cos they will surely change you a new car and new part free and taking the responsibility seriously and not blaming the customer and run away from it
Mercedes will surely change your car??? Where did u get such info from??



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post Dec 5 2010, 03:00 PM


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btw heard alot service personel dun even bother to change your oil and keep it themselves and sell it to others...
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kyheng
post Dec 5 2010, 04:07 PM


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There's a price to buy expensive cars, especially when they monopolized the parts and service center. As they can charge a rm1 sub standard part to you at the price of rm100.
My friend learn this in the hard way, rapairing an Altis top gasket leaking for rm8000 and forced to sign a letter that this repair is not done in their service center....
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cybermaster98
post Dec 5 2010, 04:13 PM


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QUOTE(kyheng @ Dec 5 2010, 04:07 PM)
There's a price to buy expensive cars, especially when they monopolized the parts and service center. As they can charge a rm1 sub standard part to you at the price of rm100.
My friend learn this in the hard way, rapairing an Altis top gasket leaking for rm8000 and forced to sign a letter that this repair is not done in their service center....
*
I dont understand what u mean here
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kyheng
post Dec 5 2010, 04:21 PM


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Well, the point is, Toyota makes the engine so complicated until no other third party foremen want to touch it.... So when you have problem and ask around, no one gonna help you. So where will you go? For sure Toyota SC.
When you are at the SC, you are not allowed to see what happen to your car(I smell salt here). So, actual problem you won't know. And they repair the problem by the service manual book(so even a primary school student also can do).
Just say if 1 of the valve(rm100) cracked on the engine, the book says the whole top part(rm5000) need to be changed, then they will change the whole top part rather than the cracked valve. And if not mistaken, they have commission on the parts sold, so, if you are the advisor, you want to tell your customer the cheaper part or the expensive part that needs to be changed?
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StevenL
post Dec 5 2010, 05:11 PM


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1st of all, I dun think Toyota owned service centres provides incentives to SA on serv parts etc. 2nd, when a problem is detected as an example indicated above, it's only logical to change the whole set rather than a single piece as normally parts purhased even direct, comes in complete set rather a a piece unless u r talkin abt absorbers or lamps. 3rd, when u r at SC such as Toyota, there only one type of parts & it's all original, no option for cheaper parts as available in those non authorized workshop.

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lovehewit
post Dec 5 2010, 05:39 PM


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QUOTE(koktsin @ Oct 28 2010, 12:40 PM)
not very sure what parts need to be changed.. but all are engine internal parts... my eye balls almost fall off... when i saw the bill
*
Amboi, TS doesn't even know the items to repair, and none of us know the details of the bill, everyone already talking like a pro hentam this hentam that. TS should bring the car to another service center to verify if the parts they wanted to change for you really damaged or not, if so, check the price of other suppliers outside to see the difference. I can't believe everyone mumbling this and that here without knowing anything. Really speechless.

TS, you should go verify the problems, check if the items are under warranty or not (is not a new thing all this warranty issued by anyone has this terms n conditions or whichever not covered), verify the parts really damaged or not etc. As it is now, if I'm the whatever council you wrote to, I would just throw your letter to the rubbish bin instead of wasting my time to go through something which has no support and evidence at all. If solely base on your letter, TS, that's not a case at all.
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kyheng
post Dec 5 2010, 05:48 PM


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QUOTE(StevenL @ Dec 5 2010, 05:11 PM)
1st of all, I dun think Toyota owned service centres provides incentives to SA on serv parts etc. 2nd, when a problem is detected as an example indicated above, it's only logical to change the whole set rather than a single piece as normally parts purhased even direct, comes in complete set rather a a piece unless u r talkin abt absorbers or lamps. 3rd, when u r at SC such as Toyota, there only one type of parts & it's all original, no option for cheaper parts as available in those non authorized workshop.
*
Somewhat agree with you on this. But how about there's few batch(especially on 2007) of Camry that have to change the whole front suspension set because of problems before reaching 1000km? Even the SA can tell you that this is a normal problem.. Are you sure there's no sub standard parts used on Toyota? Or how about major recall on Toyota or Lexus worldwide.. It is obvious some where is wrong....
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zoomckng
post Dec 5 2010, 06:47 PM


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ini kes 'Toyota tak guna'

go to the media like the honda tak guna guy. get some publicity. 11k+ is crazy for a quite a new car
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cybermaster98
post Dec 5 2010, 07:01 PM


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QUOTE(kyheng @ Dec 5 2010, 05:48 PM)
Somewhat agree with you on this. But how about there's few batch(especially on 2007) of Camry that have to change the whole front suspension set because of problems before reaching 1000km? Even the SA can tell you that this is a normal problem.. Are you sure there's no sub standard parts used on Toyota? Or how about major recall on Toyota or Lexus worldwide.. It is obvious some where is wrong....
*
1st few batches of the Camry had to change the whole front suspension?? Where did u hear about this?

On your 2nd point, i think everybody should stop connecting recalls with low quality products. Every damn major car manufacturer has had some kind of recall. Merc, BMW, Hyundai, Kia, Honda, Toyota and GM all have had major recalls in the past few years. So stop talking about recalls. if you wanna equate recalls with low quality then STOP USING CARS. Stick to your bike or bicycle.
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bai1101
post Dec 5 2010, 08:54 PM


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Well Toyota SC always quote in high price that what i deal before.

avanza 1.3 A
radiator cooling fan SC RM 850 Normal Shop RM 250
Radiator RM 2xxx RM 4xx
The different is freaking huge.
When toyota quote me the radiator price my eyes nearly fall out cause although this is 1st toyota car i drive i nvr know radiator can be so expensive and lucky i compare price with outside before i proceed the repair ==
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kyheng
post Dec 5 2010, 09:04 PM


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QUOTE(cybermaster98 @ Dec 5 2010, 07:01 PM)
1st few batches of the Camry had to change the whole front suspension?? Where did u hear about this?

On your 2nd point, i think everybody should stop connecting recalls with low quality products. Every damn major car manufacturer has had some kind of recall. Merc, BMW, Hyundai, Kia, Honda, Toyota and GM all have had major recalls in the past few years. So stop talking about recalls. if you wanna equate recalls with low quality then STOP USING CARS. Stick to your bike or bicycle.
*
My neighbour... Lucky that nothing happen to him...

BTW, a major recall basically is nothing big... But it is something to do with safety of the driver and passangers, will it still be nothing.... I'm paying rm1++k is for safety and comfort but not paying that amount money to throw my life because of sub standard parts being used. The Honda Accord case is a very good example...


Added on December 5, 2010, 9:08 pm
QUOTE(bai1101 @ Dec 5 2010, 08:54 PM)
Well Toyota SC always quote in high price that what i deal before.

avanza 1.3 A
radiator cooling fan SC RM 850    Normal Shop RM 250
Radiator                      RM 2xxx                      RM 4xx
The different is freaking huge.
When toyota quote me the radiator price my eyes nearly fall out cause although this is 1st toyota car i drive i nvr know radiator can be so expensive and lucky i compare price with outside before i proceed the repair ==
*
We have to pay for the monopolized price.....

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cybermaster98
post Dec 6 2010, 09:29 AM


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QUOTE(kyheng @ Dec 5 2010, 09:04 PM)

BTW, a major recall basically is nothing big... But it is something to do with safety of the driver and passangers, will it still be nothing.... I'm paying rm1++k is for safety and comfort but not paying that amount money to throw my life because of sub standard parts being used. The Honda Accord case is a very good example...
Well no manufacturer is spared from this. if u feel that way about your 100+K investment, how would you feel if you buy a RM1.5 mil latest model Ferrari 458 Italia and it catches fire??

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post Dec 6 2010, 09:59 AM


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cybermaster is back to protect mr toyoda
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post Dec 6 2010, 10:01 AM


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QUOTE(leinnz @ Dec 6 2010, 09:59 AM)
cybermaster is back to protect mr toyoda
*
Nothing to protect. We all want quality cars and recalls or no recalls, we still arent fool proof. But that has to be expected to a certain extent with mass production. But the Ferrari issue is so much worse. Their cars are tailor made and yet they ended up catching fire.
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post Dec 6 2010, 10:03 AM


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TS is talking about toyoda not ferrari. y are u changing to ferrari? Can u just respect this thread
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raymond5105
post Dec 6 2010, 10:04 AM


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To TS,what did the service center replaced for you? Ddi they itemized the items for you?
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jakal sombong
post Dec 6 2010, 10:22 AM


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12k just to service is ridiculous. the SC should have asked you before they do

anything even my regular SC @ BANGI ask me first even before changing the

rm150 brake pad. BTW for 7k you can get half cut vios engine.+ install wiring

9-10k max.
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post Dec 6 2010, 01:29 PM


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QUOTE(leinnz @ Dec 6 2010, 10:03 AM)
TS is talking about toyoda not ferrari. y are u changing to ferrari? Can u just respect this thread
*
Just because the thread is about a Vios it doesnt mean that every singe word would need to have the word 'vios' in it. Respect that.
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cybermaster98
post Dec 6 2010, 01:31 PM


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QUOTE(jakal sombong @ Dec 6 2010, 10:22 AM)
12k just to service is ridiculous. the SC should have asked you before they do

anything even my regular SC @ BANGI ask me first even before changing the

rm150 brake pad. BTW for 7k you can get half cut vios engine.+ install wiring

9-10k max.
*
I have serviced my Toyota at many SC on the west coast of Malaysia for the past 7.5 years and they have always asked me every single time before they changed any part outside the normal service. We dont know the other side of TS story. Anybody can come here and claim this and that to give credibility to their story. I would take evrything with a pinch of salt.
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lovehewit
post Dec 6 2010, 04:19 PM


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Like I said, I am speechless to see people tengok sikit, tak tau apa-apa, but talk kuat kuat this and that. My goodness, can anyone of you, including TS, tell us what are the items on the bill literally.

How can you shout being given a bill 12k without any details but mumbling non stop already. What are the items? Tell us. Everyone knows all AUTHORIZED SERVICE CENTER FROM FERRARI TO PERODUA charged higher price on parts. Is that some new thing you just know? My god.

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pillage2001
post Dec 6 2010, 05:57 PM


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What I want to know is what car TS rented that cost 300 bucks aday.......wtf.......
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post Dec 6 2010, 06:52 PM


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My brother Avanza was quoted RM6k @ 1st place, but then was told, it doesn't fix the problem, need to change some other stuff that cost rm12k. -.-"

In the end, sell off toyota.
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kyheng
post Dec 6 2010, 07:24 PM


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QUOTE(pillage2001 @ Dec 6 2010, 05:57 PM)
What I want to know is what car TS rented that cost 300 bucks aday.......wtf.......
*
Well, maybe he included everything? Petrol, toll, parking....


Added on December 6, 2010, 7:26 pm
QUOTE(areankim @ Dec 6 2010, 06:52 PM)
My brother Avanza was quoted RM6k @ 1st place, but then was told, it doesn't fix the problem, need to change some other stuff that cost rm12k. -.-"

In the end, sell off toyota.
*
Wow, rm12000 I can get a half cut MIVEC with some decent ICE system....

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post Dec 6 2010, 07:56 PM


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QUOTE(cybermaster98 @ Dec 6 2010, 01:29 PM)
Just because the thread is about a Vios it doesnt mean that every singe word would need to have the word 'vios' in it. Respect that.
*
ferarri vs vios? difference huge like totally irrelevant to this topic, what is there to respect ?
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post Dec 6 2010, 11:57 PM


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REAL MAN RIDE EX5 OR KRISS TO WORK

user posted image
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post Dec 7 2010, 12:15 AM


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real man take off the P sticker 1st
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post Dec 7 2010, 01:50 AM


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QUOTE(cybermaster98 @ Dec 5 2010, 02:26 PM)
Mercedes will surely change your car??? Where did u get such info from??
*
I've first handed experienced. Here is my story, cut it short:
When I bought my car from C&C, after drove it for couple days, found my car to have fine scratch on the wood grain of the gear console.
> Have it replaced with brand new gear console.

Found out the middle arm cover flap to be scratched and easily pealed.
Ref Picture: user posted image
> Have it replaced, brand new.

Now my suspension have very soft squeaky sound when go slowly over a bump...
> Guess what SC said? Send your car in for 2 days service, we replace a brand new suspension for you, FREE.

Let me go thru with you how much it cost:
Gear and middle arm fully replaced --> Approx RM 20k+
Suspension fully replaced --> Approx RM 30k

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post Dec 7 2010, 04:31 AM


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wat model are u driving? E class?
coz my fren's w204 c class doesnt cost tat much for whole suspension
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BoltonMan
post Dec 7 2010, 09:03 AM


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QUOTE(zoomckng @ Dec 7 2010, 12:15 AM)
real man take off the P sticker 1st
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hahaha ... + 10
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acbc
post Dec 7 2010, 09:06 AM


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I will ban myself from buying a Toyota! Wanted new Altis but after this, will think twice...
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advocado
post Dec 7 2010, 09:12 AM


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TS didn't even bother listing out the items & price. Maybe he just wanna give Toyota a bad name.
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BoltonMan
post Dec 7 2010, 09:35 AM


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QUOTE(acbc @ Dec 7 2010, 09:06 AM)
I will ban myself from buying a Toyota! Wanted new Altis but after this, will think twice...
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ya, buy the 308 thumbup.gif
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kyheng
post Dec 7 2010, 10:04 AM


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QUOTE(acbc @ Dec 7 2010, 09:06 AM)
I will ban myself from buying a Toyota! Wanted new Altis but after this, will think twice...
*
Well, can't say like this... Not fair, should do more research on outside third party foremen, in case of any problem, can they repair? Anything to do with engine will be minimum rm500 when the top cover is opened outside... But open in Toyota SC, good luck to you....
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Thrust
post Dec 7 2010, 10:25 AM


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Toyota is brought in & distributed by UMW Corp. This conglomerate is virtually untouchable even if you guys make complains here & there.

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Travies
post Dec 7 2010, 10:53 AM


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oh my god! this is a cheap car and enrty lvl car. the bill is awesome.

TS u should write to HQ UMW Toyota and even to their HQ in Toyota Japan. And never forget to inform parties like MCA etc, ask them to write in newspaper.

btw RM 12000 is ridiculous lar. even u have a total lost accident will only cost 10-20k.
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zoomckng
post Dec 7 2010, 12:14 PM


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how can it be a total lost if it can be mended?
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post Dec 7 2010, 12:18 PM


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QUOTE(Travies @ Dec 7 2010, 10:53 AM)
oh my god! this is a cheap car and enrty lvl car. the bill is awesome.

TS u should write to HQ UMW Toyota and even to their HQ in Toyota Japan. And never forget to inform parties like MCA etc, ask them to write in newspaper.

btw RM 12000 is ridiculous lar. even u have a total lost accident will only cost 10-20k.
*
i LOLed!

total lost = payment based on market value/ car is unrepairable.
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eddie_al
post Dec 7 2010, 12:43 PM


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all the recent Toyota service problem here isnt much about Toyota...it's more about UMW itself. as someone already pointed out, they are virtually untouchable here.

monopoly is never good for long term consumer benefit.
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kyheng
post Dec 7 2010, 12:53 PM


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But government encourage big companies to monopoly a market..... What can we do? Nothing....
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post Dec 7 2010, 11:52 PM


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QUOTE(kyheng @ Dec 7 2010, 12:53 PM)
But government encourage big companies to monopoly a market..... What can we do? Nothing....
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who says can do nothing? VOTE.
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post Dec 8 2010, 11:43 AM


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QUOTE(koktsin @ Nov 26 2010, 02:17 PM)
sorry for the long wait.. i am back with upates... the matter has been settled in court...  and technically i have won the case.. i only have to pay a reasonable portion of the fee as determined by the judge and by installments...

key points..
1. mileage was less than 100,000km and less than 3 years so definitely still under warranty
2. i did miss a couple of service dates and a couple of outside service
3. a few parts agreed to repair and a few parts did not agree.

amount cannot be disclosed as ordered by court but it is a reasonable amount... few thousands la..
*
under warranty, yeah, we cant send outside for service sweat.gif
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post Dec 8 2010, 01:12 PM


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QUOTE(asmly14 @ Dec 7 2010, 01:50 AM)
I've first handed experienced. Here is my story, cut it short:
When I bought my car from C&C, after drove it for couple days, found my car to have fine scratch on the wood grain of the gear console.
> Have it replaced with brand new gear console.

Found out the middle arm cover flap to be scratched and easily pealed.
Ref Picture: user posted image
> Have it replaced, brand new.

Now my suspension have very soft squeaky sound when go slowly over a bump...
> Guess what SC said? Send your car in for 2 days service, we replace a brand new suspension for you, FREE.

Let me go thru with you how much it cost:
Gear and middle arm fully replaced --> Approx RM 20k+
Suspension fully replaced --> Approx RM 30k
*
Suspension or shock absorbers?
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cybermaster98
post Dec 8 2010, 01:15 PM


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QUOTE(acbc @ Dec 7 2010, 09:06 AM)
I will ban myself from buying a Toyota! Wanted new Altis but after this, will think twice...
*
Well u better ban yourself from BMR, Merc, Ferrari, Hyundai and Honda too since all these brands have recorded major issues over the last few years. Or better still, just buy a bicycle since i ahvent heard of any recalls or quality issues with those.

These are the type of silly comments that reflect on your own immaturity as a road user.
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leinnz
post Dec 8 2010, 02:02 PM


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Every car is ok. Proton, P2, Toyota, etc... Just find urself a good After Sales Service... This case has been resolved with some issue on customer which is outside service when it is under warranty.
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kyheng
post Dec 8 2010, 03:08 PM


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QUOTE(eddie_al @ Dec 7 2010, 11:52 PM)
who says can do nothing? VOTE.
*
Wel, it will be the same.. Is the same slogan used on AVP : who ever wins, we(people) lose....
Will government ask the bank to increase FD rate when the BLR increase? Nope.
When there's CC fraud case and you got evidence that it is used by others, why you still need to pay? Again, did government do anything on this? Nope.

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cybermaster98
post Dec 8 2010, 03:15 PM


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QUOTE(kyheng @ Dec 8 2010, 03:08 PM)
Wel, it will be the same.. Is the same slogan used on AVP : who ever wins, we(people) lose....
Will government ask the bank to increase FD rate when the BLR increase? Nope.
When there's CC fraud case and you got evidence that it is used by others, why you still need to pay? Again, did government do anything on this? Nope.
*
Ure refering to the same Gov. What Eddy is saying is use your power as a voter to change the Gov.
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eddie_al
post Dec 8 2010, 09:23 PM


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QUOTE(cybermaster98 @ Dec 8 2010, 03:15 PM)
Ure refering to the same Gov. What Eddy is saying is use your power as a voter to change the Gov.
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smile.gif
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Taman Linkin
post Dec 8 2010, 09:55 PM


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what the... more expensive than 350z halfcut engine lol
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kyheng
post Dec 8 2010, 10:47 PM


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QUOTE(cybermaster98 @ Dec 8 2010, 03:15 PM)
Ure refering to the same Gov. What Eddy is saying is use your power as a voter to change the Gov.
*
Nope, not really... Ever since some of the states changed government, what type of benefits we got? Did we see reduced tax on land and house? Did we see reduced parking fees?
Think it logically, running a state/country is like running a business, you need money.
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eddie_al
post Dec 9 2010, 12:53 AM


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QUOTE(kyheng @ Dec 8 2010, 10:47 PM)
Nope, not really... Ever since some of the states changed government, what type of benefits we got? Did we see reduced tax on land and house? Did we see reduced parking fees?
Think it logically, running a state/country is like running a business, you need money.
*
please ask any random people from Penang, Selangor, Kelantan, and for a short while, Perak...,if they felt any difference with the changed government. Please you take this exercise seriously, as in, do not skip this step. Please do, ask around.

Until you do that, you are free to keep your opinion to yourself because from where i am standing (PR led state), i do see a difference. land matters falls under federal, controlled via the NLC. if you can't differentiate between what the state can do & only the federal can do, you are bound to make wrong assumptions like what you just said. think logically, how can you comment on political views when you do not even know what they can do exlusively and what not? smile.gif

even when you talk about tax, essentially, funding, there are seperated tax which only the Federal can receive and others only state can receive. furthermore, parking fees are set by local council, and local council are not entirely elected and controlled by the state. (i dont think you know this, so we'll skip it now)

a good place to start reading about executive power between federal & states is at the Malaysian Bar, search article under MyConstitution. good luck.

p/s: discussing on national issue needs knowledge, not random burst of emotion and personal feeling just because you wanted to say something for the sake of saying something. if you do not know, dont say. this involves the nation.
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cybermaster98
post Dec 9 2010, 10:36 AM


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QUOTE(kyheng @ Dec 8 2010, 10:47 PM)
Nope, not really... Ever since some of the states changed government, what type of benefits we got? Did we see reduced tax on land and house? Did we see reduced parking fees?
Think it logically, running a state/country is like running a business, you need money.
*
Do u actually know your facts are are u blabbering without checking?? needing money is 1 thing. Spending it on things which actually benefit the rakyat is another thing all together. Go ask any Penangite whether they are happy with the current state Gov or not. What do u know? Go stay in Penang for a month and then see the difference. U expect instant changes??? U expect all Pakatan state gov's to immediately reverse 53 years of rubbish and nonsense within just 2 years???? Do u even realise the kind of problems they face against a ruling Gov who's trying desperately to cling to power using the might of all the gov machinery at their disposal??

My advise to u would be to do your job by voting for a change. Leave the task of ruling to our elected reps. They may not be perfect and there will be flaws but im willing to take my chances in giving them a chance.
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oldskool AE
post Dec 9 2010, 11:18 AM


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Guys u all already out of topic. Don't hijacked people thread.

Bring this to RWI la
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ajul
post Dec 9 2010, 11:20 AM


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WTH...Rm11K++ cry.gif cry.gif rclxub.gif
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kyheng
post Dec 9 2010, 11:36 AM


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QUOTE(eddie_al @ Dec 9 2010, 12:53 AM)
please ask any random people from Penang, Selangor, Kelantan, and for a short while, Perak...,if they felt any difference with the changed government. Please you take this exercise seriously, as in, do not skip this step. Please do, ask around.

Until you do that, you are free to keep your opinion to yourself because from where i am standing (PR led state), i do see a difference. land matters falls under federal, controlled via the NLC. if you can't differentiate between what the state can do & only the federal can do, you are bound to make wrong assumptions like what you just said. think logically, how can you comment on political views when you do not even know what they can do exlusively and what not? smile.gif

even when you talk about tax, essentially, funding, there are seperated tax which only the Federal can receive and others only state can receive. furthermore, parking fees are set by local council, and local council are not entirely elected and controlled by the state. (i dont think you know this, so we'll skip it now)

a good place to start reading about executive power between federal & states is at the Malaysian Bar, search article under MyConstitution. good luck.

p/s: discussing on national issue needs knowledge, not random burst of emotion and personal feeling just because you wanted to say something for the sake of saying something. if you do not know, dont say. this involves the nation.
*
Well, local council is not own by Pakatan... But still owned by federal government... But the cukai pintu and cukai tanah who is taking money? Again, federal government, right? For me, rm0.10 per 10 minute for parking is very expensive, if Pakatan government really want to help, they can always reduce the price to rm0.10 per hour. But did they? Even in certain area in Cheras they extend the time to 6pm... While other place is only till 5pm. So, again you want to say state government no control?
Supporting a politic party is good, but not blindly.
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cybermaster98
post Dec 9 2010, 04:13 PM


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QUOTE(kyheng @ Dec 9 2010, 11:36 AM)
Well, local council is not own by Pakatan... But still owned by federal government... But the cukai pintu and cukai tanah who is taking money? Again, federal government, right? For me, rm0.10 per 10 minute for parking is very expensive, if Pakatan government really want to help, they can always reduce the price to rm0.10 per hour. But did they? Even in certain area in Cheras they extend the time to 6pm... While other place is only till 5pm. So, again you want to say state government no control?
Supporting a politic party is good, but not blindly.
*
My dear friend. Earlier u said every Gov needs money. And now u complaining too expensive. Dont u get the point ah?? Its not about whether its expensive or not. Its about whats done with the money thats collected.

I dont mind paying more taxes if its gonna be used to turn Malaysia into a real high income nation with world class transportation, health care and education system. I also dont mind paying more to get a better quality of life and safer surroundings.

So dont complain about things being expensive (which i think is reasonable actually). U want cheap stuff then head down to Zimbabwe. Everything is cheaper there for sure.

This post has been edited by cybermaster98: Dec 9 2010, 04:13 PM
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post Dec 9 2010, 04:46 PM


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case already settle but thread derailed?
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post Dec 9 2010, 04:51 PM


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close this thread
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shift2
post Dec 10 2010, 10:43 PM


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11k?? TRD supercharger kit from Japan a?
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kyheng
post Dec 12 2010, 08:25 PM


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Anyway, keep the politics aside(sorry to OT), a SC need capital to run. Just say 1 SC minimum man power is 15 and average of their salary will be rm4000(include manager) that is rm60000, shop rental in city maybe rm50000 per month, utilities bill and others. So the cost for operating a SC will be rm100k per month, atleast.
How to cover that rm100k? No businessmen will run a business with lost... This is the advantage of monopolized SC, because they can do the job follow by book. Just say a valve inside the combustion chamber cracked, spare parts shop can supply you the valve for rm100 or lesser and workmanship to change the valve will be rm500 because he have to open up the engine cover. This is 3rd party foreman. But for SC, the book won't ask the tech to change the valve, instead, to change the whole body, which will cost >rm5000 most of the time.
So, actually the SC never wrong, is we as the consumer are wrong on believing a particular brand are still good blindly.
Funny thing is, when you tell people that repairing a Toyota that cost >rm10k, they will ask is that Camry or Harrier?
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Intrigue
post Dec 12 2010, 09:46 PM


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leave those cost of operating aside as we as a consumer can't do shit about it.

"believing a particular brand are still good blindly"

Honda, Toyota, Proton all also same. Unless the car is send to outside workshop else most SC will offer to change the whole thing (minimize the risk of follow-up)

But in the first place, the SC should inform the total cost of repairing to the owner and not after the repairing is done.
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koktsin
post Jan 25 2011, 04:10 PM


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QUOTE(saladin7 @ Nov 26 2010, 07:06 PM)
How about the rental charge? Did you get it?
*
I have been referred to another court... which is being processed..


Added on January 25, 2011, 4:11 pm
QUOTE(779364 @ Nov 27 2010, 05:52 AM)
I believe if it does not involve changing non-original parts on the engine or etc,it should not void the warranty.

I sometimes too lazy to change engine oil at SC so I send it to my local workshop but I made sure to purchase an original oil filter from Toyota and passing it to my foreman to change just to be on the safe side.

BTW, did you get someone to type out the letter or you did it yourself? Just wanna learn a thing or two in case something like this happens to me in the future
*
A friend of mine helped me to type the letter cause I am not good in malay sleep.gif"


Added on January 25, 2011, 4:14 pm
QUOTE(aichiban @ Nov 27 2010, 10:17 AM)
few thousands to fix "funny noise" and you think you have won?
full stop?

what is the cause of noise?
*
knock knock when accelerating... that was why I said "technically" I have won.. but i still have to fork out a sum of money to pay the bill..


Added on January 25, 2011, 4:15 pm
QUOTE(lovehewit @ Dec 5 2010, 08:39 PM)
Amboi, TS doesn't even know the items to repair, and none of us know the details of the bill, everyone already talking like a pro hentam this hentam that. TS should bring the car to another service center to verify if the parts they wanted to change for you really damaged or not, if so, check the price of other suppliers outside to see the difference. I can't believe everyone mumbling this and that here without knowing anything. Really speechless.

TS, you should go verify the problems, check if the items are under warranty or not (is not a new thing all this warranty issued by anyone has this terms n conditions or whichever not covered), verify the parts really damaged or not etc. As it is now, if I'm the whatever council you wrote to, I would just throw your letter to the rubbish bin instead of wasting my time to go through something which has no support and evidence at all. If solely base on your letter, TS, that's not a case at all.
*
there is only one SC at my area... and the engine was kind of "dismantled".. not possible to drive..

This post has been edited by koktsin: Jan 25 2011, 04:15 PM
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kyheng
post Jan 27 2011, 07:38 PM


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As said before, there's a price to be paid for monopolized market....
Or are you trying to say that, a SC that needs rm100-500k per month to operate will just change the parts for free(when under warranty) or still charge cheap like third party foremen? Some more got free internet and others? You are paying 500-1000% for that.....
A Camry's air cond compressor only cost rm5000 excluding workmanship while third party rm2000 includes all.... If change the compressor takes you 3-4 hours and you will be in the SC enjoying internet, you are paying rm1000 per hour.... Even 6 stars hotel way cheaper than that....
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sbsoo111
post Nov 22 2012, 06:08 PM


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enjoy reading
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chemistry
post Nov 22 2012, 10:31 PM


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the car's price is already hell expensive, the SC cut throat somemore, wat la..
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sbsoo111
post Nov 22 2012, 11:00 PM


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it is good to have people share out their experience here, too many of malaysian like to keep quiet on their problem. that day i stayed in toyota sc in shamelin, within 2 hours i can see 2 complaints. usually those are aunt where they dont know the channel to let know others.
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dstl1128
post Nov 23 2012, 08:21 AM


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Even the cheapest car in Malaysia, SAGA, also cost >rm10k, and the lady end up use half cut MIVEC.

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post Nov 23 2012, 09:49 AM


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QUOTE(sbsoo111 @ Nov 22 2012, 11:00 PM)
it is good to have people share out their experience here, too many of malaysian like to keep quiet on their problem. that day i stayed in toyota sc in shamelin, within 2 hours i can see 2 complaints. usually those are aunt where they dont know the channel to let know others.
*
yes, it is important. consumers have rights, and its about time we practice it.
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VerdictReview
post Nov 24 2012, 12:51 PM


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QUOTE(chemistry @ Nov 22 2012, 10:31 PM)
the car's price is already hell expensive, the SC cut throat somemore, wat la..
*
Damn scary lorh sweat.gif
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yeezai
post Nov 24 2012, 02:18 PM


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11k can turbo charge the engine with big turbine oredi ....
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kadajawi
post Nov 25 2012, 02:29 PM


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Woah. So unprofessional! In comparison my Renault SC: They will tell me upfront what it is going to cost, give me a print out which I then sign. Should there be anything else that has to be done they will call me first for approval. They also give me a list of spare parts I need (including part numbers and their own pricing), should I want to get it elsewhere. Replaced parts are placed in the boot so I can check that it has really been done.

Also the cost is not very high (parts if bought from SG and workmanship in the SC), and the mechanics know the car.
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