QUOTE(Andy214 @ Oct 21 2010, 07:53 PM)
You can call up all the NCC Centre and check; If not check with Nokia Malaysia directly, ask them to look into your case. Under warranty, if they cannot fix within certain period, they should honour your a replacement; If not also at least provide you a spare phone for your to you since it take so long.
My previous experience with my iPod Touch support was great; My iPod Touch accelerometer 'kong', just around 2 month like that, send in, they identify the problem, file in warranty claims; No hassle for me. They say usually it will take around 2 weeks. Not long after, I received email on my status, and also the follow up status. Basically, I got a replacement unit within 2 weeks.
From what I read, if the unit cannot be fixed within certain period, they will replace another unit to the owner. Then the unit will be fixed and than be given to other customers whose unit also have delay issue. Not sure how true.
In the Ranger program, I have put in the comment, the support is very important; No matter how great a product, it's useless if the support is poor.
Last time, when NCC was together with Nokia Shop, I feel it was better. Not so much trouble, checking/sending in for repair is more easy and faster. Now like expand bigger, but more levels, more complicated, become more trouble and hassle to the consumer.
NCC 1 Utama is the branch for AmCorp Mall; They're Mobile Technic, Authorised Care Centre for Nokia. Subang one is another company, KL one another company... I asked the lady about official Nokia Care Centre, seems there is none? All are authorized centre only...
Ya, pls convey our predicaments to the higher level, Nokia pushed us to NCC, said not their job. We spent thousand of $$$$ for this kind of service. All complaints turned to deaf ears, which Nokia Malaysia should I go now ??????
Was in NCC Berjaya Plaza half a day waited to be attended to , 4 counters (2 quite ok Malay ladies, 1 blur blur India lady n 1 so so India Man). Most times they only attend to runners with loads n loads of phones (they do not need to get a q no.)
Staff there refused to let me talk to higher level for solutions. My past experience with other phone co. they actually loan me a spare phone.
I lost confidence on NOKIA totally witnessing the way they treat customers, we supported them and they treat us like ""doing us a favour " kind of mindset.
Biggest joke, the staff told me i am lucky that lately they have obtained the N900 software, if not they got to sent my phone to HQ for reformatting and sent back to BP, and it takes abt a week long.
I was thinking . phewww something that my sifus here can get done few minutes.....hmmmm
Is there any platform that we can voice out our grievances, that can reach those deaf NOKIANS.
Oct 21 2010, 05:27 PM
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Seems like eMMC problem...
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