Hi mates,

I've been walking through lowyat today and managed to ask some vendors how much they are selling the new XBOX 360 4GB. The average quote I got was around RM850. I called up Gamer's Hideout and they were selling theirs for RM999.


What gives? I thought Gamer's Hideout was supposed to be well, the place for Malaysians to buy original. How come then is Lowyat cheaper?

Should I just buy from Lowyat instead?

Gamers Hideout has better after sales support. Just ask the shops how much you are covered after the purchase is made and you'll get what I mean.

What kind of support are we talking about? I mean, it is quite a difference, about RM100 - RM150?

wait till ur 360 had a prob
the u will know wat friction mean

Mates...why can't you just TELL me what kind of support we are talking about?

I'm asking because I want to know before I buy and all you tell me is to find out only when I have a problem. That's not very useful. Where's the love dudes......

I dont want to paraphrase the whole thing for Gamers Hideout. Just give them a call and ask. You'll get a straight detailed answer then. It just has to do with the fact that the xboxes here come from singapore and when a problem occurs they usually help with the warranty and send it back for you.

Okay, thank you. I will give them a call tomorrow. Frankly speaking though, it would be a task breaking the news to my dad though. I found someone selling in lowyat for a cheaper price and it was the reason I managed to convince my dad. =\

fact is
when ur xbox had a prob...
u will need send it back to singapore
if u bought singapore set
coz there is no such thing warranty from MS malaysia
all parallel import since they not launch it here

Okay. So mainly it has to do with the warranty? Sorry for the anxious tone. I'm trying to get it this weekend so I'm torn between these two.

Quite simply a large majority of LowYat sellers wont help you if you get a fault on the 360 where as Gamers Hideout will take your 360 in, send it to Singapore, bring it back and then give it back to you for a small and reasonable fee.

You mean they still charge me even if I buy from them? Well, then I suppose I could buy from Lowyat and then go to GH for my games and warranty issues.

......right?

I can vouch for the customer support I've had from Gamer's Hideout. Have had to send the 360 to S'pore twice for warranty claim. One time it came back died within 2 weeks, they say no need pay to send back again that time.

Also whenever you have your console out of commission and sent down to S'pore you can pay a small fee to borrow a console - so you can keep gaming. You keep that until your console comes back from S'pore.

Think about it, do you want to save RM150-200 now which sounds attractive but may in the end pay out more if you have issues with the console.

Also they are 100% legit with original games and consoles. You can buy with a clear mind.

Anyway hope I'm not oversharing or overstepping my bounds by talking about GH.

i dont know about them giving the same service to other consoles bought from other retailers.

Wonder if they'll answer my inquiry about that lol.

Same thing happened to me, my XBOX360 console DVD-ROM died after 1 week claim from Singapore. Lucky me Gamer's Hideout help me re-claim my console for free.

well atleast u wont go wrong buying things from GH. thats what most of us did.

Agreed. If I were to choose between saving Rm 100-150 against trust and loyalty, the latter is what I would pick.

GH will probably kill me for saying this but it is a well known fact that GH does not offer the cheapest option.

And when other shops have "ehem" options to cover their cost and profit margins, it is easier for them to throw the prices down. And when some sellers are purely online, then they have less overhead to worry about.

So, you will always be able to find a cheaper alternative than GH. Some have service levels as good as GH, although so far none has a written warranty program like GH (most are verbal), and most shops after sales service is probably non-existent.

So, ze choice is up to you.

Would also like to add that with gamers hideout u are assured that after sales customer service is there, all products are genuine....as opposed to certain sellers elsewhere. Also with the price quoted, does that include the power brick, controller etc?

Thank you all for your insights. I will seriously consider getting my Slim from GH. If it is true that Lowyat sellers have very bad after sales support then i will definitely go for GH.

If i buy from GH do they have like a membership or somwething that i can join? You know, get involved in promos and stuff. XD

@jonee: yes everything is sealed in the box.