The LX series quality is good; Sometimes sensor may not be everything although having a bigger sensor should be better and have better advantage especially for low light photography; I'm surprise of the GF1 quality over Sony NEX in one of the sample I saw in YouTube. But the Sony NEX does have many very nice functions.

Just let them them win; What's the point of winning argument; more important is whether the device is good for the person. no point winning an argument and pretend the device is perfect.

Anyway, each person has their own preferences and needs. If someone prioritize camera, they might consider the phone with good camera "best phone".
The mistake people often do is, they hear someone say XXX phone is good then they buy, only to find it doesn't fit them (e.g. prioritize camera, but the phone they buy have poor camera). People need to buy what they think is good for them, not what others say/think.

Was told you can... too bad my N8 in ICU

Need TS to update in front page for all these useful information, as well as, those problems after Hard Reset (losing OVI Store), any solutions to get it back, what about MY set pre-installed apps/widgets, etc.

Previously, andrekua also provided his review; this can be added to the frontpage (under Ranger's review or user's review).

All these nice/good information will easily lost in the post as the thread moves too fast

Great job! very efficient!

I think you need to find andrekua's review, lost somewhere already, hehe

Waiting for Paolo/Radiance reply on the OVI Store and MY pre-installed apps/widget; I think doomx also checking on this.

Another issue need to be recorded down.

Maybe can add a "Issues" section, with status like PENDING, RESOLVED, and solutions.

1-to-1 class

It's in the previous V7.

Anyway, this is the picture:



This is the comparison between the demo set and my one:

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Added on October 22, 2010, 1:38 amDon't hard reset...... You will loose OVI Store and the pre-installed apps/widget for Malaysia's set.

Still in the processing on finding out how to get these 2 back.....

This post has been edited by Andy214: Oct 22 2010, 01:38 AM

You managed to install back those apps/widgets?

If yes, how?
NCC?

My problem might be caused by the display, which can be blame on the supplier of the display.
As for how it passed the QC, actually it's not noticeable under normal conditions. When I show it to the customer service, she don't see the problem as well, then show to technician, the technician also took some time to check through and blame the picture quality. Even I show them the picture I took, difference between the demo set and mine, also they can't verify, luckily another customer send in an N8 later (I think for software flashing or something), finally we're able to make the comparison and accept for further check/repair.

You may say how the QC pass this; but remember, QC are done by human, regardless of race or where the QC is done; It can by pass naked eye easily as it's not really noticeable unless you check in detail. Beside, they might not know of this problem with the display. Now, since it's known, Nokia can highlight this to the QC department to add this into their QC checking list.

Since this is a parts problem, it doesn't really matter where this unit is assembled or QC, unless the QC person managed to see it that is. Who knows, maybe some customers also have this issue but they don't know about it and thought it was normal. Under normal conditions, it's really not noticeable.

Now, the problem I want to highlight is not the failure, but to provide a GOOD SERVICE & SUPPORT.
I've put in suggestion to Nokia during the Ranger even "No matter how good a product is, it's useless if the services and support is bad".
Since this N8 is new, all the centres don't have the parts or even know much of the N8, they don't even have an N8 in their centre to do comparison; IMHO, they should have everything ready BEFORE they launch the N8, also the parts. Imagine someone who buy the device and face problem, have to go through the hassle of warranty claims (which should be fast and easy procedure), and then have to wait for parts....
This thing applies to ANY products; For MY, another very apparent one is the auto-industry, which has very poor after-sales services and support.

It's quite hard to identify and explain, plus, I'm not good at putting in words or explaining; Basically if you use video recording, you will notice "pixelated" or not smooth blending of colour especially on blacks.

You can try watching a low quality video, you will see somewhat similar problem. More obvious if there is SMOKES, you will see pixels, probably due to too high contrast/brightness. I don't know.
The TRON video, there is clouds blending, dark video, it's so obvious; but I notice the video is "too bright" or contrast too high; I'm not sure.

Check out the video I captured; It's not very obvious in this video, but if you see the real thing, it's really obvious; Really regret I did not test the video during the event...
1. Look at when the Disney Castle fade to black, it's not smooth.
2. Look at the clouds...
3. Look at when those brightness sets in, the white to black, not smooth, and I think it's very "bright" compared to other N8.


I'm not sure it's the display or graphic chip.... This problem is also visible on games, I tried NFS Shift, and when using IN CAR/DASH view, the dash which is black colour, it's really obvious...


Not sure, I'll share the problem and solution when it's fixed...

I think mine is different from yours maybe. If I zoom it, it will look worst.
I have played around with all the brightness, have tried restarting many times, also tried re-install firmware option from OVI Suite and also Nokia Software Updater.
My last action was Hard Reset, which causes me to loose everything, still the same.

I have done side by side comparison with another N8 (demo set in Nokia Shop), I test both at maximum brightness and also both as lowest brightness. The demo set don't have any issues even set the maximum brightness and still looks better than my N8 at minimum brightness.

I also tested the same picture on N97, it still looks better than my N8 in any brightness settings.

This post has been edited by Andy214: Oct 22 2010, 10:07 AM

Update on my problem:
In summary:
They changed the OLED display, seems didn't solve the problem.
I notice when outdoor in bright daylight, there is NO problem, the picture is showing perfectly fine. When I go indoor, especially room or low light, the problem become obvious.
I suspect something to do with the light sensor, so I experiment around the light sensor by covering it, seems there is difference; but in outdoor it's showing perfectly fine covered/uncovered.

In short, my N8 is back to NCC ICU. This time will take longer time as they will send to HQ to check; I suppose due to many levels it need to go through...

Anyway, hope they can find the problem soon. I miss it particularly the camera

Haha, if like this; How to explain their N8 have no problem?
The demo set N8 in Nokia Shop also have no such problem.

In room condition, I compared again the N900 and also N97 Mini; Only N8 have this problem.

So, if this isn't a problem, I don't know what it is.

Maybe we can exchange our N8? hehehe

This post has been edited by Andy214: Oct 23 2010, 07:21 PM

Anyway, I'm not sure if they have any N8 units which they use for training, like how to dissemble and re-assemble back again, etc. (maybe they can even use their demo unit)
If yes, they could use that unit to try to change with my display, or the light sensor, etc. to help them diagnose the problem. I think it shouldn't take long to find out if which is the problem, but maybe because there is many levels need to check and approve, so it might take longer time.

Then again, these are authorised care centres, I think they also need to check with Nokia Malaysia first, and I don't know if this has another level where they need to check with Nokia Finland, etc.

Anyway, just hope they can find the problem soon.

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Added on October 23, 2010, 7:36 pmAlready done, they also got N8 at Nokia Care Centre. Put side by side and show the picture..... very obvious my unit have problem..... They blame the picture... so I test the TRON video, can see my one is bad... so, the lady just say, if I not satisfied, then I can send in, they will send to HQ to check. No choice for me, just can hope they can find the problem.....

Anyway, at Nokia Care, the lighting was better, so the problem not as obvious when in my room; In room, we may have one fluorescent light and depending on the life, it may not be as bright as new... In short, in my room, the quality is really much worst... When watching video, it's like the brightness/contrast too high.
As for the picture, I already compare with the N900 and also N97 Mini, only N8 have this problem.

So, I don't know what to say. I'm not trying to complain, but trying to solve the problem on my N8 and sharing the problems I encounter and possible solutions. Hope members here don't mistaken I'm complaining...

This post has been edited by Andy214: Oct 23 2010, 07:38 PM

Maybe can try, but I don't know should ask or not; If I ask, then if others have same problem, will have to go through the same process again; It's troublesome and sad experience.

I leave the decision to Nokia for now; I do hope they can find out the problem, I think it can also help them to add this to the QC list and/or rectify this issue for other customers?

I really don't know what to do, just hope they will check on this issue...

aspire's posted video looks normal, same as what I saw with the demo set. I also compare side by side to the customer service lady.

I don't know if it's normal, maybe each unit has slightly different brightness/contrast settings, but we can't change it from the settings; If we can change it then possibly we can test further. We can only play with the brightness or Light Sensor "Settings->Phone->Display->Light Sensor".
Tested all settings still same.
Is there an app to adjust the brightness/contrast?

If you got drop by shopping malls, you can test the demo set N8 there, you can do side by side comparison under the SAME lighting condition, and try also you can try covering the light sensor and see the difference between your unit and the demo set.
So far, the demo set I tested was OK or acceptable;
The N900 never had such problem.
The N97 Mini have some slight problem but not obvious unless you really look into it, but I'm not sure if all N97 Mini is like that.

Maybe if there is a proper app for us to adjust the brightness and contrast setting, and possibly the sensor behaviour, we might be able to test more and find out the problems? Because as I said, in outdoor under bright day, it look perfectly normal and clear, even if I cover the light sensor, it still looks normal and great.

That could mean the sensor on my unit is not working properly compared with the other N8?


Nice bokeh! taken with DSLR?

Btw, how you make the N8 stand?

This post has been edited by Andy214: Oct 24 2010, 11:07 AM