QUOTE(kelvinlym @ Oct 22 2010, 04:11 AM)
I'm working in Nokia Germany in R&D as mechanical engineer. I admit I can't prove that non-China assembled devices are of better quality neither can you prove that China-made are not. Maybe that is why there are no apparent differences. Quality issues you encounter might be due to the sheer volume of devices in Malaysia from China and the lack of European made devices. E.g. You have 4/100 saying defect detected from China-made device while 0/5 from Finland. Does that mean that there is 4% defect rate from China while 0% from Finland? If you say yes, I would like to have a talk with your statistics teacher.
I have nothing to cover regarding China quality issue and Nokia as itself is an open and transparent company. This is one of the main reasons that I continue to work and enjoy working at Nokia.
I will not deny the fact that manufacturing defects do occur, but I do not agree that made in China is inferior. If that is the case, Nokia Beijing will cease to exist and will not be beating the European Nokia sites in terms of margins and volumes. In business, if you do not ensure quality, you stop existing. Simple as that.
Regarding the 4 users who are having problems, just return it to the nearest Nokia Care Center. I know it is frustrating to have a defective device but this is life. I can't help personally in the problems which they are having but Nokia has the proper channels to do so. I only reply here as best I can on a personal note, based on my experience and as a long-time user of Nokia mobile devices. I'm not officially in Nokia PR neither am I in charge of manufacturing quality (as I'm in mechanical design reliability).
It is not an easy process controlling all the quality levels of so many components from all over the world at a volume such as Nokia is producing (as of now more than 17 phones a second). The amount of logistics and planning needed is out of my personal ability to comprehend. But rest assured, any quality issues are being addressed and all feedback from the field are being collected.
I admit, I complain a lot internally regarding a lot of issues. But that is what I like about the company, we are open to all kinds of criticism and we learn and improve. Of course, we try to catch all problems but sometimes the management decision is to go ahead.
Regarding the antenna tuning, it is an automated process. Consistent parameters across all Nokia sites. So I don't see how Finland can be better than China. If you have the chance to visit a factory, you'll know what I mean.
On a more personal note, if you happen to be in Germany, you'll be sure to have a beer on me and we can discuss further (or just drink more beer).
Added on October 22, 2010, 4:14 amI respect your right to choose. However, I can't help you much in identifying which is made in Finland. Hope you can find one.
FYI: My unit is made in Finland.
well i never said that (while 0/5 from Finland) i only saying in here 4/50 got problem.. but in the European sides i read here and there is like 3or4 out of 100++ @@ is funny so i got me thinking too...what is wrong?
you got your point...at least im happy thats some one here from nokia to talk with!
to go to germany haha i dont think i cant go there ever...but if i might i be happy to meet you in person
why i say i cant go there.. put it simple malaysia suck at some part if you stay here you will know what i mean..
to know made is finland is easy.. in the serial number 7th and 8th number find for "01 or 10" 00 is made by nokia it self...
FYI: i was soo crazy about N8 till almost everyday i google for any news since april
QUOTE(Andy214 @ Oct 22 2010, 08:19 AM)
My problem might be caused by the display, which can be blame on the supplier of the display.
As for how it passed the QC, actually it's not noticeable under normal conditions. When I show it to the customer service, she don't see the problem as well, then show to technician, the technician also took some time to check through and blame the picture quality. Even I show them the picture I took, difference between the demo set and mine, also they can't verify, luckily another customer send in an N8 later (I think for software flashing or something), finally we're able to make the comparison and accept for further check/repair.
You may say how the QC pass this; but remember, QC are done by human, regardless of race or where the QC is done; It can by pass naked eye easily as it's not really noticeable unless you check in detail. Beside, they might not know of this problem with the display. Now, since it's known, Nokia can highlight this to the QC department to add this into their QC checking list.
Since this is a parts problem, it doesn't really matter where this unit is assembled or QC, unless the QC person managed to see it that is. Who knows, maybe some customers also have this issue but they don't know about it and thought it was normal. Under normal conditions, it's really not noticeable.
Now, the problem I want to highlight is not the failure, but to provide a GOOD SERVICE & SUPPORT.
I've put in suggestion to Nokia during the Ranger even "No matter how good a product is, it's useless if the services and support is bad".
Since this N8 is new, all the centres don't have the parts or even know much of the N8, they don't even have an N8 in their centre to do comparison; IMHO, they should have everything ready BEFORE they launch the N8, also the parts. Imagine someone who buy the device and face problem, have to go through the hassle of warranty claims (which should be fast and easy procedure), and then have to wait for parts....
This thing applies to ANY products; For MY, another very apparent one is the auto-industry, which has very poor after-sales services and support.
well said we are still human
you got your point too... N8 is still new.. they might not have the parts now...