Welcome Guest ( Log In | Register )

Bump Topic Add Reply RSS Feed New Topic New Poll

Outline · [ Standard ] · Linear+

> eBay Supprt, One of the worst

rattan
post Oct 12 2010, 02:38 AM, updated 16y ago

Droid
Group Icon
Trade Dispute
3,379 posts

Joined: Apr 2006
From: KL



Recently my account got blocked by eBay. They suspect my account was accessed by a third party and due to security reasons they blocked the account to eliminate any damage or losses.

Its fine with me. The issue I am facing now is to get my account re-activated. eBay Live Chat is where I need to speak to their consultant to get my account re-activated. The issue I been facing now for the past 3 days is that I cant get hold of and agent to chat with. The waiting time is staggering 45-80 minutes on the chat service.

Isn't it crazy for someone sit in front of the computer screen waiting for such a long time to chat with a representative from such a big organization. I wonder if anyone have face similar issue I have gone through.

Also to note, I had a identical problem with PayPal, my account was re-activated after more then 1 month. I had to fax in a copy of my identity card, driving license, utility bill, passport and bank statement cover page.

I think they are doing this because we are Asian. I have a gut feeling on this. Why do I say this ? All support chats are routed to India to support the South East Asia customer and they are Philippines and Malaysia. Isn't this abit too obvious ?

Please input here so we can be more aware on which organization to deal with and how to deal with them in the near future just in case if we have to.


jaapar
post Oct 12 2010, 02:57 AM

Getting Started
**
Junior Member
71 posts

Joined: Jun 2008
Bro I was once banned for breaching one of their rules and regulations, but I managed to get it rescinded after just 3 days.

Why not start sending them an E-mail?
d_conan
post Oct 12 2010, 09:08 AM

Getting Started
**
Junior Member
197 posts

Joined: Apr 2010
From: Shinjuku Tokyo

QUOTE(jaapar @ Oct 12 2010, 02:57 AM)
Bro I was once banned for breaching one of their rules and regulations, but I managed to get it rescinded after just 3 days.

Why not start sending them an E-mail?
*
wahh.. dis is the 'real world issue'..
FirezZ
post Oct 12 2010, 11:57 AM

Naise kukUpi
******
Senior Member
1,993 posts

Joined: Sep 2007
From: ~ /firezz/ island ~


support from ebay mainly handled by customer support from hk
support from paypal mainly handled by customer support from china

i guess it is good to directly call them in case if u need to solve it asap



 

Change to:
| Lo-Fi Version
0.0137sec    0.56    5 queries    GZIP Disabled
Time is now: 20th December 2025 - 02:50 AM