Do you install Desktop Manager? Or you have memory card reader? That way will be faster and easier..

or

If you like to connect your BlackBerry device with USB to your desktop PC without the Desktop Manager installed, you can install de Research In Motion USB driver. Here you find a short description how to optain and install the USB driver for the BlackBerry device.

There are two ways:
1) With your PC connected to the internet, connect your BlackBerry with the USB cable to your desktop PC. You get found new hardware, let Windows search the driver on the internet (windows update site). You need to have Local Administrator rights.
2) For administrators and support personal etc, download the driver and use for example Microsoft WSUS to deploy the driver.

Download the BlackBerry USB driver from the Microsoft site.
Select: Find driver updates for hardware devices
Under Hardware Drivers select Other Hardware
By Manufacturer name: select Research In Motion from the option list.
By Operating system: select your Operating System.
Click on Search
by Research In Motion usb software update released on July 05 2005. - (Posted Date: October 03, 2005) (or newer) click on Add
Click on Go to Download Basket
Select the download location with Browse... and click on Download Now

This post has been edited by dicksonbell: Oct 12 2010, 12:30 AM

As I said before media card reader transfer rate is faster than USB connection..

It all depends on the BlackBerry driver is in your PC/Laptop or not before proceeding.. Otherwise it cant detect..

After installing re-start your PC and connect to BlackBerry again..

Impossible it cant? Driver not loaded? Why dont you install Desktop Manager? Once you have the Desktop Manager it will automatically detect BlackBerry phone whenever you plug into it.. Easier, right?

Download from here:-

http://na.blackberry.com/eng/services/desktop/desktop_pc.jsp

That is super slow!!

What age of internet he is using now??