Just to share with all people who have had bad luck with the pda gadgets, i had sent in my HTC Incredible - S that i used for only 2months to their warranty center in ara damansara,
1) As usual, i have to fill up the form, and explain the problem with the unit.. Cannot on. I have dropped some water accidentally behind the battery.

2) i was not hoping for anything good to happen, because of the customers feedback, so i asked the so called technician how long it would take.

3) they served me a cup of coffee, and i had a chat with the technician, and he explained all the procedure that needs to be done.

(Service Center / Repair Center ) is actually in Subang Jaya ss15.. the new technician also mentioned that pda gadgets had recently been buy over by a new person, and all the team has been change around.  make story short,

they apply a new policy of 3days repair guarantee. i dont expect much lo after what he say....

i send the phone on friday 17/06/2011, i think the phone is repair by thursday because saturday and sunday not working..  on monday 8PM the technician call me, he say the phone oredy repair and is no charge. i ask what the problem was, he asked me to come and show me the spoilt part, and explained to me some thing about why the phone spoilt.
i think the there new boss very strict hahahaha the technician say sunday oso have to work worr!!! :S  wohahaha atleast i recieve my phone all info still have and everything look okay.

i buy ap most of the time, 9/10
simply cos i get it faster than waiting for official
lastly i always root n flash custom roms so warranty always void
but my experience in claiming warranty very good, how good - 100%
i succssfully make claims foc in samsung center spore  for ap sets bought in kl (3 times)
twice for ap sets rooted/ flash rom at samsung plaza berjaya
once htc touchpro2 ap set at subang jaya ap reseller motherboard change foc
once at htc harbour court spore, motherboard change for u1000. set bought in kl ap set
except for the htc touchpro, i bring the set personally to service center. never trust those sellers wil do a good job n at end charge you claiming cannot claim cos warranty void