My first time experience with UPS was bad. I was waiting at home on the scheduled delivery date the whole day (as shown on their tracking website), expecting to receive the package from Europe, ....waited waited.....then got impatient and called customer service about 3pm asking where the heck is my package? The CS guy told me point blank it was already with the driver even though the tracking website still shows it is at Sepang (KLIA I suppose), so I should be receiving it before 6pm. Waited and waited again till 5.55pm, beh tahan called the CS again...this time another CS guy told me the package still at Customs KLIA. I was like WTF why didn't tell me earlier?. Basically that's the gist of my first experience with UPS. I have received same delivery package from the same sender before using DHL, so will not hesitate to recommend DHL, even though DHL may be more expensive, but at least I think DHL's tracking website is far more up to date.