Just to inform everyone, never never never buy dell projector. They are only interested to sell you the projector, but do not want to service you.

i have 2 unit of the dell projector.

1200MP, the fan is faulty out of warranty, call to dell, they just say they dont do service for dell and pass me to sales team, expecting me to buy new one.

another unit 1610HD, the leg broke off. I wanted to buy the parts from them. again, they tell me they don't keep parts for dell projector.

I have been using dell notebook and projector but this will change it. I will not get any dell product again.

You bought both the projectors directly from Dell or through authorized dealers?
I had plans to buy stuff from Dell, but now that has been dropped from my list..

find me a company that service their faulty projector when it is out of warranty.

Probably for Projector, but for notebook support is great even after warranty

This post has been edited by azbro: Oct 4 2010, 05:19 PM

Yep, true..i had issue with my office laptop (Dell), one of the key had issue. I contacted them , and within the next few hours they sent a technician to replace the entire keypad for my laptop..

Efficient and quick response..Probably projectors are not part of their expertise..

No wonder my Boss didn't buy their projectors or printers!
Only buy many laptops, desktops & monitors.

To be honest, my main rule of thumb is to avoid Dell products alltogether. By far, the WORST customer service I have ever encountered in my life. And I've experienced some pretty poor ones.

HP on the other hand have the best customer service I have ever experienced in my life. Fully recomment them (although I don't know if they do projectors or not).

As a response to TIF, every company I've bought an electrical poduct from (bar Sony) have repaired products out of warranty (usually for a fee). What the hell else are you meant to do when your stuff breaks?!

Yup agree.. Dell got a lot of spare part for notebook. For projector better find another brand.

I got a Dell 2209WA monitor with 3 years next business day warranty. After 10 months of usage 1 night whole screen black out and next thing I see smoke coming out and sparkles behind. Send to warranty, almost 1 week only got the replacement monitor WITHOUT the power cable, which make me wait till now 2nd week and still counting. Next business day my as....