Hi, I received SMS that someone was assigned to be my RM? assisting on my wealth and finance for Preferred Banking customer.

What is RM? Relationship something?

What's their roles? anyone can shed light?

I just received this reply from Bank Consultant -
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Pertaining to your enquiry, please be advised that "DEP CHRG TXN REF 2650" was referring to utilization fee charged.

Please be advised when average utilize portion was at 30% or less of total loan limit available, therefore 1% utilization fee will incurred on unutilized portion. The average utilization rate will be shown at the bottom section of Mortgage Loan statement, monthly average utilization fee calculation is according to installment date.


I need anyone here that has any information to this? Jeez, I'm not from financial background and I'm not expecting this answer. Anyone help?