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 DiGi iPhone Discussion Thread | V3, Rates/Booking/Buying Discussion ONLY

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WildChai
post Oct 3 2010, 07:04 PM

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QUOTE(Ojimaru @ Oct 3 2010, 02:14 PM)
Digi customer service is in FUBAR mode since the launch. I, myself, had to wait 7 days for the MNP request to be completed. My advice for those that registered for MNP at the Quill launch is to drop by a Digi centre and re-submit your application. Minus the waiting, it takes about 5 minutes. Yes, it's stupid that we have to do things twice, but Digi is going to take at least a month to recover from their f-up.
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I've been given the run around too for the past 5 days. I called maxis sc a couple of times to make sure that there was no outstanding or any other problems that might hinder the port over to digi, I even visited the maxis center to be certain. All green.

After calling digi a couple of times regarding status of port over, first couple of excuses was that maxis did not respond to my application to port over. And then after clearing with maxis, digi cs says that have to wait till the 5 day waiting period is over before the system will update me on the port over status. In which i receive "port unsuccessful" sms from digi this morning. I called up digi cs again, now they claim that their MNP system is down. And assure me that the MNP rep will call me on Monday morning to discuss the matter....there goes another cycle.

Does reapplying the MNP help?

Ojimaru: How did your reapp go? manage to port to digi?
WildChai
post Oct 4 2010, 11:27 PM

Wut is this?
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QUOTE(zafran57 @ Oct 4 2010, 06:36 PM)
my friend works in Digi at Pavi said that sana banyak lagi stock
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I signed up the MNP there...and till now..alredi 6 days...still not done yet

QUOTE(gagak_84 @ Oct 4 2010, 07:30 PM)
FYI : (for MNP users)

1) need to wait at least 24 hrs to (port in @ Port out from previous telco)
  AT THE MEAN TIME :
  - follow up with DG CS , ask them about your MNP application.. ask them, DIGI already submit or not your application (make sure bring along your
      supplimentary line if not your application will be rejected)
  - follow up with your previous telco (maxis @ celcom), ask them are they received the application from DG or not. (please make sure there is no outstanding balance for you and your supp)
- if there is no outstanding balance and your IC number is not blacklisted.. you just need to wait...

2) after Port in you need to wait at least 24 hrs to make sure your plan are converting from MNP IPhone --> Idigi 88, idigi 138 and etc

3) after converting the plan, you need to wait another 24 hrs to make sure your data plan is activate , please do call CS to make sure they process it.
    In my case, i call them and then they said that i need to wait another 24 hrs.
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I followed up with digi about 8 times over the 6 days....the latest was 4pm this afternoon...as I was talking to the cs rep, i received an sms from digi that my MNP app was canceled.... And he was puzzled as the status changed right in front of him to "canceled", not even rejected or failed.

I have cleared everything with maxis, called them a couple of times and even visited the center to get a print out of the confirmation letter.

So now...digi still has no answer to my predicament.
WildChai
post Oct 5 2010, 09:12 AM

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QUOTE(weiheng @ Oct 4 2010, 11:59 PM)
is it pending for too long and system automatically cancel it?
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no idea, no one called me yet. Just wish i could have 5minutes with the manager for either the customer service or the MNP department...will tear them a new one. Anyways, already waited this long...might as well try it again.
WildChai
post Oct 6 2010, 09:42 AM

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Those that received confirmation for their successful MNP over to digi has a CONFIRMED iphone4 unit reserved for them? or you still have to just visit the store and try your luck?
WildChai
post Oct 7 2010, 02:47 AM

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finally...gotten my iphone...i signed up my MNP at pavillion 7 days ago...a whole lot of problem and only manage to get me ported out of maxis this morning

got a call from digi cs and they searched and reserved a unit for me in BTS. no more ip4 for walk-in customers, only reserved.
WildChai
post Oct 7 2010, 03:00 PM

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Added on October 7, 2010, 3:01 pm
QUOTE(carrozaria @ Oct 7 2010, 09:58 AM)
congrats bro, but some digi center still entertains walk in customers now rite
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From wat i gather frm the digi cs and employees at the store, there's no more stock avail for walk in cust. Only reserved n special cases.

QUOTE(sugebleach @ Oct 7 2010, 10:58 AM)
@WildChai
how do you do a reservation? Call to CS?
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After i got sms of successful port over i called cs about how to get my iphone. The friendly cs told me she'll check for stock n call me back which i initially thought would not happen. But bout 3pm, she called back n confirm 1 unit for me at BTS but must collect b4 8pm, which was not whr i submitted my mnp. But it was good tat she took initiative to look for me. Even bts staff was surprised tat i'm collecting it there.

This post has been edited by WildChai: Oct 7 2010, 03:04 PM
WildChai
post Oct 7 2010, 03:13 PM

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QUOTE(menmissed @ Oct 7 2010, 03:09 PM)
@WildChai, how u do your mnp? they refuse to do for me at bts. So I dunno how can I get ip4 now.
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Wat reason they give? Think wud b same elsewhere cos of no stock avail. I earlier submit at pavillion.
WildChai
post Oct 7 2010, 03:31 PM

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QUOTE(devil86 @ Oct 7 2010, 03:15 PM)
how many days it takes u to receive the sms from the day u submit the mnp form?
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bout 7days. By 5th day, it was cancelled. Then resubmit d next day after 11 calls to digi cs
WildChai
post Oct 27 2010, 07:28 PM

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Has anyone compared their ip4 next to other ip4? I compared it with my wife's and found out tat my screen a slight yellow tinge. Hers is white. I even compared it to my laptop's screen.

Gotta go send it to digi center for exchange.

Btw...not caused by the undried glue tat's plaguing some ip4 users.
WildChai
post Oct 27 2010, 08:31 PM

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Nah. I have installed 3 sp on my ip4 in the last 2wks. With all 3 and even wifout any sp oso same. Yellowish tinge. Now using the sgp ultra oleophobic. Super clear.


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