if you guys have been following this thread, you would know that i have been trying to get my iphone4 for some time. almost three weeks ago i placed a reservation for a 16gb unit at the DiGi Specialized Store in Digital Mall, Section 14 PJ. a week or so after that, they closed the reservation. anyway, let me share with you my story.

when I placed my reservation, the person at the counter was reasonably pleasant. no sour faces or anything, just a simple straightforward reservation. he even left me his number and told me i could text him if i had any questions. this fellow's name is Justin.

a week later, after hearing from various parties that the DiGi outlets have been restocked, I dropped by the DSS in Digital Mall to ask about my set's status. This time, there was a girl at the counter and it looked as if she had something stuck up her ass. otherwise she would have looked rather pleasant; bangable even. should be in her early 20s with short hair with a reasonably pleasant looking face.

anyway, she seemed to have a serious problem when i politely asked about my set's status and the estimated date of arrival. she put on the sourest face imaginable and started checking the stack of reservation forms for me. no issues there, at least she was helping me check.

there seemed to have some problem as she couldnt find my form, and she rudely asked me if i was doing MNP. I politely told her that i was switching plan from DiGi Smartplan for Blackberry. Ported in from Maxis when DiGi was having the promo for their BB Smartplan 58 a few months ago and i have become a loyal DiGi customer, after using Maxis all my life.

anyway, i recognized Justin sitting at the counter so i asked him about my set instead, since he was rather helpful the last time. I was met with a cold and tulan kinda response and he took out a different stack of reservation forms and went through them searching for my form.

eventually he found it and told me i could get my set the following day. I was very happy and thanked him with a smile. i returned the next day and got my iphone4, almost shivering with excitement. got all the procedures done and immediately swiped a 2 year commitment on my cc for the EPP offered by DiGi.

here's the best part:

while getting the paperwork done, i tried to strike up a conversation with Justin and asked him if he was selling a lot of iphone4s (lame small talk stuff) and I was taken aback by his response. he said something along the lines of:

"this iphone4, it really depends on customer one. have to see what type of customer. some customers, we will let them wait long long."

this made me think to myself, walaoeh, i never knew DSS would scheme against their customers like that. I was then wondering to myself if I was one of those customers whom he purposely made me wait long long. still on the iphone4 high, i immediately shrugged it off as speculation cos i was so happy to finally get my iphone4. you know, like an excited little boy who just got the newest and coolest toy in town.

anyway, i just discovered half an hour ago that my set's left side speaker doesnt work. i collected my phone a few days ago and it is still as mint as when i took it out of the box, never dropped it, no scratches nothing! i have been treating it with such great care and giving it more attention than my gf. everything works fine except for the dysfunctional left side speaker.

i have also been experiencing some really inconsistent reception on my ip4. like seriously inconsistent. one moment its 3G, one moment drops to Edge and it keeps fluctuating. maybe this is DiGi's network lousiness, i dont know.

my point is, this is a really horrible example of customer service. i really expected more from DiGi, especially with their social media team religiously responding to many customer's queries over twitter. you see, because of my unpleasant experience, I cant help but to speculate now, that maybe this Justin fella gave me a faulty unit? perhaps there's really no such thing as faulty set cos all the boxes come sealed and no one can temper with the set inside but hey, who knows? the DSS can do such things like scheming against difficult customers. you never know what else they might have been up to.

i know it's a small issue and i can just go over to a DiGi centre to kaotim this problem. but its still troublesome and inconvenient, especially now when i have lost confidence in their CS. i was really disappointed to find out my left side speaker wasn't working.

just wanna share my experience and see if anyone else can relate to this? sorry for spamming this super long post. i just ate full full, nothing to do.