IWK FAQ is handy.

04. Premises With Septic Tank Service

Premises with septic tank will be billed once every six months at RM36.00 or RM6.00 per month after the 1st desludging service. This scheduled desludging service will be provided to the premises approximately once every two years. Customers can request for additional desludging services, after the 1st desludging or before the next schedule, at no extra charge other than the six monthly charges.

Please contact IWK at 1-800-88-3495 or our offices nearest to you, if your premise septic tank needs desludging service.

05. Identification of Septic Tank
Septic tank is normally located outside the premises under the ground at the side, rear or in front of the premises and is covered with 2 - 4 metal lids. Occupier (owner/tenant) of the premises is responsible for the maintenance of the septic tank. IWK is only responsible for desludging the septic tank.

06. Mandatory Desludging Service
Customer (occupiers/owners) who refuses IWK's scheduled desludging service of their premises' septic tank, shall be guilty of an offence and shall, on conviction, be liable to a fine as stipulated in the Water Services Industry Act 2006.