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> Kangaroo Courier Service - Bad Courier Service, Think twice before use their service

Clareen
post Sep 18 2010, 03:14 PM


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Don't ever use kangaroo courier service. they're providing bad service. My shop just few shop besides kangaroo and they're not even able attempt delivery to me on time according to what they so called item will delivered within 24 hour. Item show OUT OF DELIVERY but problem is they din delivered at all


Consignment Note No: 105083927
Date Shipped: 17 September 2010
Origin: BTW
Destination: BTG
Consignee: CLAREEN
Content: Parcel
Pieces & Weight: 1 @ 5.00 Kgs
Status:
Uploaded from BTW : 19:15 Hrs - 17 September 2010
Arrival Hub SHM : 01:51 Hrs - 18 September 2010
Transmit from Hub SHM : 03:36 Hrs - 18 September 2010
Out for Delivery by BTG : 09:29 Hrs - 18 September 2010
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llllll
post Sep 18 2010, 03:32 PM


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my item shipped on friday, but delivered to me on next wednesday....same shit kangaroo service...bravo....


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Clareen
post Sep 18 2010, 03:39 PM


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They didn't leave any notice card. Didn't call me or any action provide that they have that intention to delivery the goods to their customer.
This morning i just check with the company that sent out the item to me with the tracking info then i called to Kangaroo in my area here and told them could you mind delivered the item to me as i need it very urgent then the girl said she'll since few step away from my shop. I been waiting until 2pm i go out have a look they close their shop T_T
this is so called good service provided by Kangaroo express. If they can't delivered to me at least let me know i self collect also won't be that bad waiting like a stupid over here.
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lok3i
post Sep 18 2010, 03:47 PM


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i don't like other courier services coz after 2,3 delivery they still not remember my house!!

Poslaju is the best for me..they already know my house and good service too..
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ronel_p
post Sep 18 2010, 09:21 PM


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i got an item sent to me by a seller from sarawak to my place, sabah. it arrived in 28 hours.. handed to me personally...

pos laju... ok2 only la,, sometimes they can sent in 24 hours, sometimes took 4 days to reach u (shipment all over malaysia)..it got worst especially during festive seasons..

This post has been edited by ronel_p: Sep 18 2010, 10:50 PM
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charkuoi
post Sep 19 2010, 12:11 AM


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QUOTE(Clareen @ Sep 18 2010, 03:14 PM)
Don't ever use kangaroo courier service. they're providing bad service. My shop just few shop besides kangaroo and they're not even able attempt delivery to me on time according to what they so called item will delivered within 24 hour. Item show OUT OF DELIVERY but problem is they din delivered at all
Consignment Note No: 105083927
Date Shipped: 17 September 2010
Origin: BTW
Destination: BTG
Consignee: CLAREEN
Content: Parcel
Pieces & Weight: 1 @ 5.00 Kgs
Status:
Uploaded from BTW : 19:15 Hrs - 17 September 2010
Arrival Hub SHM : 01:51 Hrs - 18 September 2010
Transmit from Hub SHM : 03:36 Hrs - 18 September 2010
Out for Delivery by BTG : 09:29 Hrs - 18 September 2010
*
i've experienced this problem..
same like yours..
i think they late bcoz they use kangaroo (real kangaroo that can only lompat2). whistling.gif
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camrycilver
post Sep 19 2010, 12:29 AM


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QUOTE(charkuoi @ Sep 19 2010, 12:11 AM)
i've experienced this problem..
same like yours..
i think they late bcoz they use kangaroo (real kangaroo that can only lompat2). whistling.gif
*
if lik tat... poslaju should post item da same day seller send it... bcos it suppose 2 be 'laju' rite... smile.gif no need 2 wait next day... biggrin.gif

btw, poslaju da best courier service... ! kangaroo... not so sure... sweat.gif n not so famous... whistling.gif
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charkuoi
post Sep 19 2010, 01:14 AM


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QUOTE(camrycilver @ Sep 19 2010, 12:29 AM)
if lik tat... poslaju should post item da same day seller send it... bcos it suppose 2 be 'laju' rite... smile.gif no need 2 wait next day... biggrin.gif

btw, poslaju da best courier service... ! kangaroo... not so sure... sweat.gif  n not so famous... whistling.gif
*
same day delivery r? a bit impossible i think.. haha hmm.gif

laju 1 or 2 minutes can la.. hahah shakehead.gif

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OKLY
post Sep 19 2010, 03:10 AM


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Thing is, I see more and more business using Kangaroo these days. hmm.gif
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eddie2020
post Sep 19 2010, 04:23 AM


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QUOTE(yongkailoon @ Sep 19 2010, 03:10 AM)
Thing is, I see more and more business using Kangaroo these days. hmm.gif
*
enough cheap espeacially become member i guess
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charkuoi
post Sep 19 2010, 07:33 AM


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really r? hmm..
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camrycilver
post Sep 19 2010, 11:06 PM


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QUOTE(eddie2020 @ Sep 19 2010, 04:23 AM)
enough cheap espeacially become member i guess
*
yea, maybe cheap bt i read a lot of 'complains'... shakehead.gif
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HappySeasons
post Sep 20 2010, 12:00 AM


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anyone tried UPS ?? any feedback?
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eddie2020
post Sep 20 2010, 08:38 PM


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Status:
Uploaded from BTW : 19:15 Hrs - 17 September 2010
Arrival Hub SHM : 01:51 Hrs - 18 September 2010
Transmit from Hub SHM : 02:05 Hrs - 18 September 2010
Out for Delivery by KUA : 09:28 Hrs - 20 September 2010

same as you guys... 21st september only received..
the kangaroo people hand to my neighbour WTF?
how can they simply hand people stuff to unknown people..

This post has been edited by eddie2020: Sep 21 2010, 10:27 PM
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bb_amethyst
post Oct 1 2010, 04:53 PM


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i bought some toys for my daughter and the seller using kangaroo.. the thing is, the timeline started when I also bought another different item from different seller using poslaju at the same time I ordered the item that using kangaroo and both from KL.

It posted at thursday, well you know what? The item sent using Poslaju arrived next day while the toys sent using kangaroo arrived only the next wednesday!

Even I made a few phone calls to the office who responsible sending the toys then they told me to call the driver who is in charge of sending the parcel. (Since I have to go back kampung next day and nobody at home to receive the items)

Okay, with pure patience I still called the driver-in-charge who already went out at the morning but haven;t arrived at my doorstep at late afternoon.

Guess what he told me?
"Sekarang sudah jam 5, saya ada banyak lagi barang mau dihantar, tidak boleh besok kah?"

WTF.
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Clareen
post Oct 2 2010, 11:14 PM


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QUOTE(eddie2020 @ Sep 20 2010, 08:38 PM)
Status:
Uploaded from BTW : 19:15 Hrs - 17 September 2010
Arrival Hub SHM : 01:51 Hrs - 18 September 2010
Transmit from Hub SHM : 02:05 Hrs - 18 September 2010
Out for Delivery by KUA : 09:28 Hrs - 20 September 2010

same as you guys... 21st september only received..
the kangaroo people hand to my neighbour WTF?
how can they simply hand people stuff to unknown people..
*
haha previously i have another important documents from my relative she sent to me via kangaroo as well. they just drop into my mail box like pos express without any sign from me. I'm like WTH we pay for this money and get pos express service ar? Deep shit this kangaroo courier company.
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camrycilver
post Oct 3 2010, 04:05 AM


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QUOTE(bb_amethyst @ Oct 1 2010, 04:53 PM)
i bought some toys for my daughter and the seller using kangaroo.. the thing is, the timeline started when I also bought another different item from different seller using poslaju at the same time I ordered the item that using kangaroo and both from KL.

It posted at thursday, well you know what? The item sent using Poslaju arrived next day while the toys sent using kangaroo arrived only the next wednesday!

Even I made a few phone calls to the office who responsible sending the toys then they told me to call the driver who is in charge of sending the parcel. (Since I have to go back kampung next day and nobody at home to receive the items)

Okay, with pure patience I still called the driver-in-charge who already went out at the morning but haven;t arrived at my doorstep at late afternoon.

Guess what he told me?
"Sekarang sudah jam 5, saya ada banyak lagi barang mau dihantar, tidak boleh besok kah?"

WTF.

*
double WTF ! vmad.gif haiz, very poor service... doh.gif wil nvr use kangaroo courier ! mad.gif
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bb_amethyst
post Oct 3 2010, 06:00 AM


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well, i thought only kk branch were like that, now i know their service's like that is almost everywhere.. Poslaju or abx still best for me..
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mahadi82
post Oct 3 2010, 10:24 AM


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QUOTE(eddie2020 @ Sep 20 2010, 08:38 PM)
Status:
Uploaded from BTW : 19:15 Hrs - 17 September 2010
Arrival Hub SHM : 01:51 Hrs - 18 September 2010
Transmit from Hub SHM : 02:05 Hrs - 18 September 2010
Out for Delivery by KUA : 09:28 Hrs - 20 September 2010

same as you guys... 21st september only received..
the kangaroo people hand to my neighbour WTF?
how can they simply hand people stuff to unknown people..
*
of cause...

Kangaroo can lompat maaa, so lompat to next door will be no problem..... tongue.gif
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steventan85
post Oct 3 2010, 01:56 PM


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QUOTE(mahadi82 @ Oct 3 2010, 10:24 AM)
of cause...

Kangaroo can lompat maaa, so lompat to next door will be no problem.....  tongue.gif
*
i will never use kangaroo also... alor star branch sucks too ... even poslaju is way better than it doh.gif doh.gif doh.gif doh.gif
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Clareen
post Oct 3 2010, 04:27 PM


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QUOTE(steventan85 @ Oct 3 2010, 01:56 PM)
i will never use kangaroo also... alor star branch sucks too ... even poslaju is way better than it  doh.gif  doh.gif  doh.gif  doh.gif
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Yup steven so agree with what you said pos laju really better than kangaroo alot.
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GNEX
post Oct 6 2010, 01:29 PM


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my x-company used it for document n stok, so far so good.

but for others....
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Lenneth
post Oct 7 2010, 12:20 PM


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really ohh myyyyy gooooodddd service!!!!!! pls check out the tracking below:

QUOTE
Consignment Note No: 305748508
Date Shipped: 28 September 2010
Origin: KCH
Destination: MKZ
Consignee: Lenneth
Content: Parcel
Pieces & Weight: 1 @ 0.10 Kgs
Status:
Uploaded from KCH : 17:43 Hrs - 28 September 2010
Arrival Hub SHM : 03:28 Hrs - 29 September 2010
Transmit from Hub SHM : 03:55 Hrs - 29 September 2010


It uploaded from Kuching and deliver to Melaka. Well, I din received my parcel until today. shocking.gif shocking.gif shocking.gif I called twice to Melaka centre and they asked me to confirm with Kuching centre since they havent received my parcel yet. rclxub.gif rclxub.gif I really cannot believe this can happen to a courier service !!!!!! vmad.gif vmad.gif They really using Kangaroo to deliver their stuffs? Since Kangaroo dunno fly and swim, so that it stuck at Kuching????? hmm.gif Im now going to confirm with the sender at Kuching there..... shakehead.gif

p/s: Does anyone know where is hub SHM ? is it Shah Alam headquarter centre ????



This post has been edited by Lenneth: Oct 7 2010, 12:27 PM
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camrycilver
post Oct 7 2010, 07:38 PM


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QUOTE(Lenneth @ Oct 7 2010, 12:20 PM)
p/s: Does anyone know where is hub SHM ? is it Shah Alam headquarter centre ????
*
hmm... not sure wat/where is SHM... cannot be Shah Alam... Kuching & Melaka?!?! Shah Alam pulak?!?!? rclxub.gif

maybe sumwhere in Sarawak area?!?!? hmm.gif not yet deliver?!?! shocking.gif
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Lenneth
post Oct 11 2010, 12:22 PM


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QUOTE(camrycilver @ Oct 7 2010, 07:38 PM)
hmm... not sure wat/where is SHM... cannot be Shah Alam... Kuching & Melaka?!?! Shah Alam pulak?!?!? rclxub.gif

maybe sumwhere in Sarawak area?!?!? hmm.gif not yet deliver?!?! shocking.gif
*
I called to HQ last week and they told me that they had delivered to Melaka at 9am on 29 September... shocking.gif shocking.gif They said would confirm with Melaka branch and then inform me.... ohmy.gif Nevertheless, they did not inform me until today mad.gif , so I just called to Melaka branch again and they said they will check again and ask me to wait.... I think my parcel is in Melaka branch already and if this is the case, I totally disappointed with the Melaka Kangaroo since their delay in service for over 3 weeks!!!!! vmad.gif

P/S: May I know if there any way to complaint or claim for damages if my parcel is to be found lost??? sweat.gif sweat.gif
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evoguefashion
post Oct 25 2010, 10:36 AM


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hi all,
does anybody has the Kangaroo courier outskirt area list?

i used their service since July 2010, & just found their are not send on 2nd day for some outskirt area. Also, some of the area, they just go to delivery once a week on schedule! rclxub.gif rclxub.gif really affected my sale & trust from customer, even i post on 2nd day after payment, they can't receive cox of the Unknown Outskirt/Schedule by Kangaroo company doh.gif doh.gif

for far i hv send about 120- 150 parcels from July, only these 2area i found they deliver on "schedule". The others area is so far some very good & some ok, only these:
1. Limbang Sarawak
2. Gemas (Johor /N. Sembilan)

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twilightbabyy
post Nov 19 2010, 01:56 PM


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Consignment Note No: 105552116
Date Shipped: 15 November 2010
Origin: KUA
Destination: SIN
Consignee:
Content: Parcel
Pieces & Weight: 1 @ 1.00 Kgs
Status:
Uploaded from KUA : 18:09 Hrs - 15 November 2010
Arrival Hub SHM : 04:57 Hrs - 16 November 2010

After so many days. Lol
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camrycilver
post Nov 20 2010, 03:42 AM


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QUOTE(twilightbabyy @ Nov 19 2010, 01:56 PM)
Consignment Note No: 105552116
Date Shipped: 15 November 2010
Origin: KUA
Destination: SIN
Consignee:
Content: Parcel
Pieces & Weight: 1 @ 1.00 Kgs
Status:
Uploaded from KUA : 18:09 Hrs - 15 November 2010
Arrival Hub SHM : 04:57 Hrs - 16 November 2010

After so many days. Lol
*
confirm not yet receive item rite? shakehead.gif
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0168257061
post Dec 1 2010, 04:47 PM


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29 Nov sent
30 Nov 1pm arrived hub shakehead.gif
1 Dec near 5pm now still havnt arrive shakehead.gif


Added on December 1, 2010, 4:50 pm
QUOTE(evoguefashion @ Oct 25 2010, 11:36 AM)
hi all,
does anybody has the Kangaroo courier outskirt area list?

i used their service since July 2010, & just found their are not send on 2nd day for some outskirt area. Also, some of the area, they just go to delivery once a week on schedule! rclxub.gif  rclxub.gif  really affected my sale & trust from customer, even i post on 2nd day after payment, they can't receive cox of the Unknown Outskirt/Schedule by Kangaroo company doh.gif  doh.gif

for far i hv send about 120- 150 parcels from July, only these 2area i found they deliver on "schedule". The others area is so far some very good & some ok, only these:
1. Limbang Sarawak
2. Gemas (Johor /N. Sembilan)

*
quite a remote place ah sweat.gif

This post has been edited by 168257061: Dec 1 2010, 04:50 PM
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Maximilius
post Dec 9 2010, 07:56 PM


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QUOTE
Consignment Note No: 105***851
Date Shipped: 8 December 2010
Origin: PJS
Destination: GPH

Consignee: NG
Content: Parcel
Pieces & Weight: 3 @ 45.00 Kgs
Status:
Uploaded from PJS/KUL : 23:33 Hrs - 8 December 2010
Transmit from Hub SHM : 05:47 Hrs - 9 December 2010


Does this mean that the parcel was sent from PJ, KL to Gelang Patah, Johor?

Very funny because I bought an item from Johor to be delivered to KL.

What are the chances of this kind of mix up in putting in the data or is the parcel really being sent to Johor?
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NewHead88
post Dec 10 2010, 11:19 AM


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"Arrival Hub SHM"
SHM = Shah Alam?
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Strawberry<3
post Dec 10 2010, 01:31 PM


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today i'm waiting for my parcel .. hope they will come..

1st time use kangaroo... quite scary >.<"
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Maximilius
post Dec 10 2010, 10:43 PM


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QUOTE(NewHead88 @ Dec 10 2010, 11:19 AM)
"Arrival Hub SHM"
SHM = Shah Alam?
*
Not sure really.. But I got my package this morning anyway.
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davidleong
post Dec 11 2010, 02:06 AM


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Actually Kangaroo is not a good company. They become famous because they had signed contact with Pos Malaysia.

*One of the staff of Pos Malaysia told me that actually their service aso not gud.. hehehe....
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kikokiko
post Dec 11 2010, 05:37 AM


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if compare kangaroo wit skynet which is better??
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Strawberry<3
post Dec 11 2010, 09:40 AM


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from parcel post from oversea to malaysia... kangaroo is slower than skynet ~.~

i'm still waiting for my parcel since yesterday...

if use skynet, yesterday I should receive already... but Kangaroo drag to today.. and not sure today will receive or not -.-
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evoguefashion
post Dec 11 2010, 09:49 AM


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QUOTE(kikokiko @ Dec 11 2010, 05:37 AM)
if compare kangaroo wit skynet which is better??
*
from my experience, kangaroo is much better, but depend location as well..
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blue6228
post Dec 11 2010, 10:01 AM


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For me, skynet better. No matter whr ur location is. They will deliver the package to u in less than 2 days. Kangaroo? more than 1 week. Last time called (wednesday), ermm. We didn't pass by ur place so I think we will send it on tuesday as we will pass by ur place that time. I called them up on the next wednesday as it never arrive on tuesday. I sound like very pissed off, the other staff said that my item still at KL & I said last week when I called u said the same thing & now the stuff still at kl? She said just a moment & she speaks to the other staff (in tamil which i dun understan..XD).
Then they send the package to me after that. Damn. 1 week!!!
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boxer07
post Dec 11 2010, 10:13 AM


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QUOTE(blue6228 @ Dec 11 2010, 10:01 AM)
For me, skynet better. No matter whr ur location is. They will deliver the package to u in less than 2 days. Kangaroo? more than 1 week. Last time  called (wednesday), ermm. We didn't pass by ur place so I think we will send it on tuesday as we will pass by ur place that time. I called them up on the next wednesday as it never arrive on tuesday. I sound like very pissed off, the other staff said that my item still at KL & I said last week when I called u said the same thing & now the stuff still at kl? She said just a moment & she speaks to the other staff (in tamil which i dun understan..XD).
Then they send the package to me after that. Damn. 1 week!!!
*
i think kangaroo treat their staff badly .. even in alor star , they also told my sis the same old thing..piece of shit
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Strawberry<3
post Dec 11 2010, 10:16 AM


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QUOTE(blue6228 @ Dec 11 2010, 10:01 AM)
For me, skynet better. No matter whr ur location is. They will deliver the package to u in less than 2 days. Kangaroo? more than 1 week. Last time  called (wednesday), ermm. We didn't pass by ur place so I think we will send it on tuesday as we will pass by ur place that time. I called them up on the next wednesday as it never arrive on tuesday. I sound like very pissed off, the other staff said that my item still at KL & I said last week when I called u said the same thing & now the stuff still at kl? She said just a moment & she speaks to the other staff (in tamil which i dun understan..XD).
Then they send the package to me after that. Damn. 1 week!!!
*
oh man.... i feel scared le... 1st time using kangaroo now... and i have to worry if i will receive my parcel or not sweat.gif looks like call also no use... they won't care.. they will only do their job according to their convenience... -.-

damn, sender why use kangaroo~~~

This post has been edited by Strawberry<3: Dec 11 2010, 10:17 AM
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blue6228
post Dec 11 2010, 11:17 AM


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QUOTE(Strawberry<3 @ Dec 11 2010, 10:16 AM)
oh man.... i feel scared le... 1st time using kangaroo now... and i have to worry if i will receive my parcel or not  sweat.gif  looks like call also no use... they won't care.. they will only do their job according to their convenience... -.-

damn, sender why use kangaroo~~~
*
& sometimes I wonder? Courier service should deliver the parcel as soon as possible right? It's the 1st time I came across that the courier service will deliver the package at their own convenience. Well, try not to use kangaroo in the future tongue.gif
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Strawberry<3
post Dec 11 2010, 11:24 AM


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QUOTE(blue6228 @ Dec 11 2010, 11:17 AM)
& sometimes I wonder? Courier service should deliver the parcel as soon as possible right? It's the 1st time I came across that the courier service will deliver the package at their own convenience. Well, try not to use kangaroo in the future tongue.gif
*
vmad.gif I'm furious now.. I emailed them at 9am today. They replied me at 11am.. said they will deliver the parcel to me on Monday -.-

vmad.gif The parcel arrived at Penang since yesterday.. but They wait until Monday vmad.gif

Disappointed with their service

Their motto is lied : FAST AND ACCURATE DELIVERY SERVICES!!! WE CARE about YOUR CARGO!!!

It should be : SLOWPOKE AND IRRESPONSIBLE DELIVERY SERVICES!!! WE DONT CARE EVEN YOU CALL!!

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blue6228
post Dec 11 2010, 11:28 AM


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QUOTE(Strawberry<3 @ Dec 11 2010, 11:24 AM)
vmad.gif  I'm furious now.. I emailed them at 9am today. They replied me at 11am.. said they will deliver the parcel to me on Monday -.-

vmad.gif The parcel arrived at Penang since yesterday.. but They wait until Monday  vmad.gif

Disappointed with their service

Their motto is lied : FAST AND ACCURATE DELIVERY SERVICES!!! WE CARE about YOUR CARGO!!!

It should be : SLOWPOKE AND IRRESPONSIBLE DELIVERY SERVICES!!! WE DONT CARE EVEN YOU CALL!!
*
Ya, understand how u feel now. I was furious as well that time but wat to do?
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Strawberry<3
post Dec 11 2010, 11:30 AM


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QUOTE(blue6228 @ Dec 11 2010, 11:28 AM)
Ya, understand how u feel now. I was furious as well that time but wat to do?
*
no more using kangaroo lo... Today donno they open till wat time.. I feel like go to take myself ...
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blue6228
post Dec 11 2010, 11:32 AM


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QUOTE(Strawberry<3 @ Dec 11 2010, 11:30 AM)
no more using kangaroo lo... Today donno they open till wat time.. I feel like go to take myself ...
*
Haha, if u desperately need ur stuff now. Why not? lol
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Strawberry<3
post Dec 11 2010, 11:44 AM


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QUOTE(blue6228 @ Dec 11 2010, 11:32 AM)
Haha, if u desperately need ur stuff now. Why not? lol
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because i need to send items to my customers.. So I feel stress to let them wait and wait
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blue6228
post Dec 11 2010, 11:47 AM


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QUOTE(Strawberry<3 @ Dec 11 2010, 11:44 AM)
because i need to send items to my customers.. So I feel stress to let them wait and wait
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lol, then perhaps u should go happy.gif
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Strawberry<3
post Dec 11 2010, 12:31 PM


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They haven't reply me what time they close today... ~.~

guess have to wait until Monday
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Gaara92
post Dec 11 2010, 03:48 PM


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Well, me too. The Kangaroo itself call me to COD! WTF! COD the courier item? Very nice huh..
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7thsky
post Dec 11 2010, 07:47 PM


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gosh! i have one parcel coming via kangaroo..numbers not trackable yet (>24hrs already)..hope it arrives soon!! i didnt know my seller would use kangaroo otherwise would've requested other couriers or cancel order..

(last time it took them 4 days to get the consignment to my door - bcoz they waited extra 2 days for their lorry to 'fill up'!! )
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post Dec 11 2010, 11:49 PM


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i think it is heavily depends on the location where the courier service you use sent the item to you, in my area Taiping perak, courier service basically send me the item within around 48 hours.
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blue6228
post Dec 12 2010, 08:10 AM


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QUOTE(Cyclonechuah @ Dec 11 2010, 11:49 PM)
i think it is heavily depends on the location where the courier service you use sent the item to you, in my area Taiping perak, courier service basically send me the item within around 48 hours.
*
lol, I'm in Selama Perak & they take 1 week. Even though Selama is only 30 minutes away from Taiping. zzzzz
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Strawberry<3
post Dec 13 2010, 12:08 PM


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They promise to deliver my parcels today...

i hope they won't break their promises vmad.gif

I'm waiting!
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blue6228
post Dec 15 2010, 11:20 PM


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QUOTE(Strawberry<3 @ Dec 13 2010, 12:08 PM)
They promise to deliver my parcels today...

i hope they won't break their promises vmad.gif

I'm waiting!
*
So did u parcel arrive?
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neosx88
post Dec 16 2010, 12:02 AM


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QUOTE(7thsky @ Dec 11 2010, 07:47 PM)
gosh! i have one parcel coming via kangaroo..numbers not trackable yet (>24hrs already)..hope it arrives soon!! i didnt know my seller would use kangaroo otherwise would've requested other couriers or cancel order..

(last time it took them 4 days to get the consignment to my door - bcoz they waited extra 2 days for their lorry to 'fill up'!! )
*
same problem with u broo..
i had pos sumting to kelantan..i pos it at Friday(kelantan was in offday in fri and sat)
then my goods should be arive by sunday..
but my friends need to wait until moday/tuesday juz can recieve it..
sometimes, she need to wait 1 week jz can recieve item frm Johor to kelantan..
kangarooo realy.... vmad.gif
maby malaysia cuaca panas, kangaroo tak larat to jump fast..
BTW..i cant ever track my item by using the online system..
i had try many times with deferrent tracking number...bt the system juz show..NO RECORD FOUND.... rclxub.gif
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Strawberry<3
post Dec 16 2010, 09:00 AM


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QUOTE(blue6228 @ Dec 15 2010, 11:20 PM)
So did u parcel arrive?
*
yea received at 3pm that day...

QUOTE(neosx88 @ Dec 16 2010, 12:02 AM)
same problem with u broo..
i had pos sumting to kelantan..i pos it at Friday(kelantan was in offday in fri and sat)
then my goods should be arive by sunday..
but my friends need to wait until moday/tuesday juz can recieve it..
sometimes, she need to wait 1 week jz can recieve item frm Johor to kelantan..
kangarooo realy.... vmad.gif
maby malaysia cuaca panas, kangaroo tak larat to jump fast..
BTW..i cant ever track my item by using the online system..
i had try many times with deferrent tracking number...bt the system juz show..NO RECORD FOUND.... rclxub.gif
*
i've blacklisted kangaroo now.. after one time used their service...
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winkiedilwy
post Dec 16 2010, 05:43 PM


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uh... Not bad wat... I 11am post something to penang, 6pm my customer said he received it...
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mat takim
post Dec 22 2010, 10:37 PM


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f***_off kanggaroo!!!!!
brang lmbat smpai......
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camrycilver
post Dec 23 2010, 01:02 AM


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QUOTE(mat takim @ Dec 22 2010, 10:37 PM)
f***_off kanggaroo!!!!!
brang lmbat smpai......
*
jgn terkejut mat takim sweat.gif

tu dorang punya trademark... doh.gif lompat sana sini tah ke mana wink.gif
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anchovies93
post Jan 12 2011, 10:29 AM


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4th time seller send me stuff using kangaroo. i think becoz the contract rates damn cheap. And fourth time delay. The best is 10 days delay.

My latest one is sent last week and till today no news. Called the local agent yesterday and they say cant find my parcel.Called today they say staff on leave and maybe parcel with him.

There goes my new SSD. Hope not.

To LYN sellers, stop using them. Buyers pay for the postage why not use better companies. I know kangaroo offer low rates which actually seller makes some extra from postage fees itself.
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Strawberry<3
post Jan 12 2011, 10:39 AM


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if possible don't use kangaroo ...

btw.. we got 2 threads about kangaroo.. should mod merge it?
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anchovies93
post Jan 12 2011, 10:48 AM


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2 threads? Must be that bad. Better put up a warning.
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Strawberry<3
post Jan 12 2011, 10:50 AM


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QUOTE(anchovies93 @ Jan 12 2011, 10:48 AM)
2 threads? Must be that bad. Better put up a warning.
*
another thread is about Kangaroo's Service.. but ppl also can complain there : http://forum.lowyat.net/topic/881506

This thread is 100% for complain laugh.gif
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dwayne817
post Jan 12 2011, 11:56 AM


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haha hmm yesterday 1st time use their service... bt really fas la... jz nid 1 day onli they deliver the thing for me... They go my hse bt im nt at home so they col me whr im... then i say cn they send it 2 my office... within 1 hour they cum deliver liao... B cz my seller say at least nid 2 o 3 day in order the stuff 2 receive... bt jz 1 day it reach ordi... dun knw nxt time will on time o nt la XD
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anchovies93
post Jan 12 2011, 01:21 PM


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well now i just have to push them to contact their staff but they say no contact number. when i push they give me a number but they say dont know if can get through or not. Manage to speak to his with and about to go to his house and look for it, got a call and say my package is in their office coz they passed it to CITYLINK for delivery but did not have time to do so.

I then asked if they can deliver asap they say delivery have gone out.

I now going to their office with my baseball bat.
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metsatsu
post Jan 12 2011, 04:28 PM


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QUOTE(anchovies93 @ Jan 12 2011, 01:21 PM)
well now i just have to push them to contact their staff but they say no contact number. when i push they give me a number but they say dont know if can get through or not. Manage to speak to his with and about to go to his house and look for it, got a call and say my package is in their office coz they passed it to CITYLINK for delivery but did not have time to do so.

I then asked if they can deliver asap they say delivery have gone out.

I now going to their office with my baseball bat.
*
LOL? they passed it to citylink, since when they are affliated with citylink. not to scare you but, citylink has lost my RM1000 parcel lately. today they told me they will only compensate me RM200, bcoz i didn't buy their insurance
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Vasco Shoes
post Jan 14 2011, 05:03 PM


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Holyshit,

I'm really really sick of the kangaroo courier services in JOHOR area. Till today i really Beh Tahan Have to post a thread on it.

CASE 1
My customer needs the item urgently and i sent out on wednesday hopefully i could be delivered by Friday. so i gave the tracking code to the client and he called up kangaroo yesterday and today as well. Here's the what customer wrote me just now

"problem
huhu
i called the courier already
my parcel arrive jb yesterday
then i called jb branch
ask about my parcel
they said arrive d yesterday
but they lazy send it today
thats y always delay de
haiz
then i said wanna take today,
they said they lazy clear the item today
more haiz
then,i said early tomorrow morning i go there take my parcel at 9am
sweat~"


HOLYSHT, they even dare to tell client the MALAS to clear the item. WTX!!!!!!



CASE 2
My boss called me just now asked if i sent an item to a customer in johor area, named ChinLXXXX. And i said yes. He told me that i've written a wrong number in the consignment note and i was like omg i did something like. Ok fine he gave me a number and asked me to call back kangaroo and handle the case.

I immediately went and find the consignment note and called the customer's number that i've written on it. The number is a correct one and it get connected. Thus i just called back my boss and told him that its right but u know what? my boss said then maybe u write it unclear-Loh. Wow my temperature just went as high as 100 celcius man.. How that f*** could My little funny boss didnt even go and check out what went wrong and said, u wrote it unclear-LOH!!. I just dont even bother want to argue with my very CUTE boss cuz faded up with it.

Then i called kangaroo number provided by boss, asked them to read me the H/P i wrote on the note, its EXACTLY the same and correct. What came to my mind was COMPLAINT. So i asked who's the drive name and the customer service person handed over the phone to the driver, he said number he called CORRECT-wor. I just wandering is Malaysia having Network problem? why the same number we called but different ppl picked up? Must be that 'hardworking' driver simply bullshitting me-La.

After went though some process and i finally got the Operation Director, Jonath Tan, and H/p. He just told me that Johor area is undergoing management re-structuring. he asked me to give him the tracking code of problematic-parcel and he will solve it for me. LOL i was thinking so everytime i got a problem with JOhor parcel i need to give u a tracking code 1-by-1?


Isn't cheaper postage rate means lousier services?


A business reputation is therefore RUINED by the LOUSY customer service and the POOR services in JOHOR area. Its sad, really really sad.


Does anyone of you have the same encounters?

This post has been edited by Vasco Shoes: Jan 18 2011, 05:55 PM
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llllll
post Jan 14 2011, 05:56 PM


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kangaroo always slow, last time seller send me an item on wednesday, it arrive to me the next week monday...i was like WTF?
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corallinkz
post Jan 14 2011, 06:24 PM


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avoid them at all costs lol. they usually are good with big clients like banks etc
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Vasco Shoes
post Jan 14 2011, 06:25 PM


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QUOTE(llllll @ Jan 14 2011, 05:56 PM)
kangaroo always slow, last time seller send me an item on wednesday, it arrive to me the next week monday...i was like WTF?
*
yeh but for certain area its ok. btw r u in Johor area as well?

I just can say johor is really really sucks!!


Added on January 14, 2011, 6:27 pm
QUOTE(corallinkz @ Jan 14 2011, 06:24 PM)
avoid them at all costs lol. they usually are good with big clients like banks etc
*
I tot the area sucks will also affect the big client? like johor is undergoing management re-structuring so the big client will be affected as well? haha
We chose kangaroo becauase rate is cheaper. Do u guys manage to find any other courier company with good rate and good services as well?

This post has been edited by Vasco Shoes: Jan 14 2011, 06:27 PM
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acbc
post Jan 14 2011, 06:27 PM


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Kangaroo is crap. Last time it took them 1 week to send my subwoofer frm Penang to PJ. Their excuse? Item too heavy to send. WTF?

Now no more. Will only use City-Link or PosLaju.
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Vasco Shoes
post Jan 14 2011, 06:34 PM


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QUOTE(acbc @ Jan 14 2011, 06:27 PM)
Kangaroo is crap. Last time it took them 1 week to send my subwoofer frm Penang to PJ. Their excuse? Item too heavy to send. WTF?

Now no more. Will only use City-Link or PosLaju.
*
Wow to some certain extent i respect their attitude haha. thy dare to give bullshit reason to customer and didnt afraid of losing business to competiro.. RESPECT RESPECT
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kikokiko
post Jan 14 2011, 06:55 PM


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seems they are hopping to obivilion

This post has been edited by kikokiko: Jan 14 2011, 06:56 PM
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corallinkz
post Jan 14 2011, 07:14 PM


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QUOTE(Vasco Shoes @ Jan 14 2011, 06:25 PM)
yeh but for certain area its ok. btw r u in Johor area as well?

I just can say johor is really really sucks!!


Added on January 14, 2011, 6:27 pm

I tot the area sucks will also affect the big client? like johor is undergoing management re-structuring so the big client will be affected as well? haha
We chose kangaroo becauase rate is cheaper. Do u guys manage to find any other courier company with good rate and good services as well?
*
im in johore, banks usually use their service, perhaps priority ? not sure lol
but for time being, the best and good one is citylink express. very fast
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Gamer
post Jan 15 2011, 06:39 PM


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i don't know you guys, but CITYLINK i have very bad experience with them, only can said "RUBBISH"
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UserU
post Jan 16 2011, 11:48 PM


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I've experienced the similar situation, except that it applied to GDex. I've to call them for the pickup and they didn't come at all. Twice.


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sKyWiR3pT3lTd
post Jan 17 2011, 02:24 AM


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» Click to show Spoiler - click again to hide... «


Conclusion is : The Cheaper , The Lousier!
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Strawberry<3
post Jan 17 2011, 09:59 AM


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Not only Johor but most of the place...

people that face bad experience with kangaroo will rage ..

but ppl that never face bad experience will say they ok...

after i use all skynet, kangaroo, citylink and poslaju... i got a conclusion that all are same .. it is depend on them.. sometimes they ok.. sometimes they not ok.. ~.~
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Vasco Shoes
post Jan 18 2011, 05:58 PM


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QUOTE(Strawberry<3 @ Jan 17 2011, 09:59 AM)
Not only Johor but most of the place...

people that face bad experience with kangaroo will rage ..

but ppl that never face bad experience will say they ok...

after i use all skynet, kangaroo, citylink and poslaju... i got a conclusion that all are same .. it is depend on them.. sometimes they ok.. sometimes they not ok.. ~.~
*
Yeh i agree with u.. hoowever johor is now facing serious problem lady.. here's what a customer told me.. just take a look on it and u will know how serious the johor branch is ...


Attached thumbnail(s)
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wodenus
post Jan 18 2011, 06:21 PM


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Fedex once sent a parcel that was addressed to us to Malawi instead of Malaysia biggrin.gif

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post Jan 18 2011, 07:18 PM


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my area is ok, in bangi, received my headphones very fast
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bomberkenny
post Feb 23 2011, 06:29 PM


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they sent to wrong address and said they'll collect the parcel back and send back to me, but they didn't keep their promise and stalled for more than a week before the sender has to fark them up nicely to get it done. I love the way they handle stuffs...
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vaiouser
post Mar 9 2011, 12:16 AM


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guys....wat is the tracking no format of the kangaroo courier service?
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teamloks
post Mar 9 2011, 12:39 AM


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yeah i have good experience with skynet and poslaju ... kangaroo really suck last time they call me to pickup package at their hq ... and i ask them to send to my house cause i dont have any transport ... but they scold me back say bz la bla bla bla bla
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binjai
post Mar 9 2011, 05:15 PM


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a few times kena by this company... excuses and more excuses when you call, all except for once i needed to pickup the items meself... verdict: stay away

cheers

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selikatwo
post Mar 9 2011, 05:18 PM


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yes.kangaroo also give a lot of problem to me,
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post Mar 11 2011, 12:09 PM


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hi guys.. how many digits is there for kangaroo consignment no? cos i bought an item from a forumer here and he gave me a 7 digit no.. and so far everytime i check with their tracking system, item nt available.. worried..
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lingch
post Mar 23 2011, 05:20 PM


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This courier is freaking slow!!! Item sent on Monday from KL and only able to reach doorstep in Sarawak on Thursday. Its the same amount of days needed for using pos express literally! Express my hairy balls!
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makaveli
post Mar 24 2011, 10:09 AM


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im totally fed-up with kangaroo.
look at the statement by online tracking


Consignment Note No: 800594509
Date Shipped: 21 March 2011
Origin: KJG
Destination: SBN
Consignee: SATISH
Content: Document
Pieces & Weight: 1 @ 0.10 Kgs
Status:
Uploaded from KJG : 19:17 Hrs - 21 March 2011
Arrival Hub SHM : 00:06 Hrs - 22 March 2011
Transmit from Hub SHM : 03:54 Hrs - 22 March 2011
Customer Collected at SBN : 19:24 Hrs - 23 March 2011

i can say poslaju are better then kangaroo.
i called seremban hub and scolded them kaw kaw.the apologize to me.
normal la,meleis.
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cofe23
post Mar 24 2011, 01:04 PM


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but so far for me i dint have any problem with kangaroo kuantan pahang.
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makaveli
post Mar 24 2011, 02:42 PM


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QUOTE(cofe23 @ Mar 24 2011, 01:04 PM)
but so far for me i dint have any problem with kangaroo kuantan pahang.
*
maybe depends on area too.
seremban is consider a big place,even the small part they want to deliver take 4 days.
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powerwoot
post May 20 2011, 12:52 AM


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Melaka here, more than twice I have to collect the parcel myself from their warehouse. Reasons, sorry no delivery today, no driverlah.... every parcels reaches their warehouse on friday, for bloody sure I am getting my parcel for the next monday. Snail mail with 50cents stamp also can reach my place faster than that for so called a courier company. For Gdex, if their drivers not available, they'll resource another rental drivers just to make sure the parcels reaches to the recipient on time.


Added on May 20, 2011, 12:55 am
QUOTE(makaveli @ Mar 24 2011, 10:09 AM)
i can say poslaju are better then kangaroo.
i called seremban hub and scolded them kaw kaw.the apologize to me.
normal la,meleis.
*
excuse me, what that meleis thingy co-related with your statement?

This post has been edited by powerwoot: May 20 2011, 12:55 AM
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oth3rside
post May 31 2011, 01:16 PM


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i have no problem with kangaroo service here in Nibong Tebal, Penang..
2,3 times items arrived when im not home..
they called me and i just told them where i was and they came to that place brows.gif
tip top service i must say..

on the other hand..
last time i sent a package to my friend in JB..
pack nicely in box..
few days later my friend called and said the item box turn into sh*t.. ohmy.gif
its like they've been stepped on..

aish.. maybe some area provide good service and some not..
they should solve this problem otherwise it will bring bad reputations and effect the whole company regardless which area.. blush.gif

my dua sen.. hehe..


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Nuclear_Crap
post May 31 2011, 01:27 PM


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same happen to me..post using kangaroo to kedah (sg petani)
take 3 days for them to deliver the item..haizz ..really sad..

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LazyKurosaki
post Jul 8 2011, 07:04 PM


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Oh my gosh.. Now I only know how bad is this service.. Bought some stock from a company. THe company use kangaroo to post to me.

Post on Wednesday. Now Friday already, haven't reached.. This afternoon called the company and scolded them lol.. The company staff keep call kangaroo express.... how bad..
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Jenn910809
post Nov 1 2011, 08:48 PM


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Idiot courier ever!!!! doing on9 business too. Customer complained!!!!!! Reputation and fame drop!!!! Idiot service
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solsekuin44
post Nov 2 2011, 11:53 PM


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Tried once, never again sweat.gif
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Black Red
post Nov 3 2011, 12:57 PM


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kangaroo is like s**t, send parcel to the wrong house..
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lawolf
post Nov 13 2011, 02:26 PM


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kangaroo worst Courier service , not reliable
100% bad
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vivigoboutique
post Feb 12 2012, 02:08 PM


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QUOTE
Consignment Note No: xxxxx
Date Shipped: 10 February 2012
Origin: SPK
Destination: PEN
Consignee: xxxx
Content: Document
Pieces & Weight: 1 @ 0.30 Kgs
Status:
Uploaded from SPK : 20:04 Hrs - 10 February 2012
Arrival Hub SHM : 02:01 Hrs - 11 February 2012
Transmit from Hub SHM to PEN : 04:17 Hrs - 11 February 2012
Downloaded at PEN : 09:19 Hrs - 11 February 2012
Out for Delivery by PEN : 09:48 Hrs - 11 February 2012




OUT FOR DELIVERY at 9.48am but it didnt reach me, wtf is going on???

This post has been edited by vivigoboutique: Feb 12 2012, 02:09 PM
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vivigoboutique
post Feb 12 2012, 02:10 PM


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QUOTE
Consignment Note No: xxxxx
Date Shipped: 10 February 2012
Origin: SPK
Destination: PEN
Consignee: xxxx
Content: Document
Pieces & Weight: 1 @ 0.30 Kgs
Status:
Uploaded from SPK : 20:04 Hrs - 10 February 2012
Arrival Hub SHM : 02:01 Hrs - 11 February 2012
Transmit from Hub SHM to PEN : 04:17 Hrs - 11 February 2012
Downloaded at PEN : 09:19 Hrs - 11 February 2012
Out for Delivery by PEN : 09:48 Hrs - 11 February 2012




OUT FOR DELIVERY at 9.48am but it didnt reach me, wtf is going on???
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munkeyflo
post Feb 12 2012, 10:45 PM


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My university used Kangaroo Express to send my offer letter last few years.

They couldn't find my house THREE times. Even after I called them and guide the delivery men so many times.
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pncpnc
post Mar 25 2012, 10:28 PM


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QUOTE(munkeyflo @ Feb 12 2012, 10:45 PM)
My university used Kangaroo Express to send my offer letter last few years.

They couldn't find my house THREE times. Even after I called them and guide the delivery men so many times.
*
I send a rice cooker to JB. The rice cooker spoilt & broken. The box was camet. I complaint they replied that PACKING TAK BETUL. I sending it out in FACTORY PACKING


Added on March 25, 2012, 10:28 pm
QUOTE(munkeyflo @ Feb 12 2012, 10:45 PM)
My university used Kangaroo Express to send my offer letter last few years.

They couldn't find my house THREE times. Even after I called them and guide the delivery men so many times.
*
I send a rice cooker to JB. The rice cooker spoilt & broken. The box was camet. I complaint they replied that PACKING TAK BETUL. I sending it out in FACTORY PACKING


Added on March 25, 2012, 11:59 pmbad service...bad manager




http://forum.lowyat.net/index.php?showtopic=2280901


Added on March 26, 2012, 12:02 amhttp://forum.lowyat.net/index.php?showtopic=2280901


Added on March 26, 2012, 12:03 amhttp://forum.lowyat.net/index.php?showtopic=2280901 vmad.gif vmad.gif vmad.gif

This post has been edited by pncpnc: Mar 26 2012, 12:03 AM
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pncpnc
post Mar 25 2012, 11:15 PM


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Do not use Kangaroo as they not responsible & no customer care. They never bother ur complaint mad.gif mad.gif mad.gif

I sent a rice cooker to JB via Kangaroo on 2/3/2012. The rice cooker was spoil & broken when reach the destination. The polystyrene inside broken & the box camet.

I complaint to Rawang Kangaroo & they replied me : PACKING TAK BETUL. I sending it out in FACTORY PACKING, they should decline my transaction if my packing tak betul. The box is new when i sending it out but ur see the picture.... shakehead.gif

Rawang Kangaroo said this is their management decision. I called their manager he said : I DIDN'T SEE THE PACKING WHEN U SENDING OUT. IF THE BRANCH SAW UR PACKING U ASK THEM DECIDE HOW MUCH TO PAY U. MAXIMUM WE CAN PAY ONLY RM100.00 BUT ITS TAKE TIME TO CLAIM. CUSTOMER SHOULD BUY INSURANCE THEM SELF.
He even laugh when I told him the cost of the rice cooker. He said : So u want us to pay u that much of amount? The way he talk like I purposely sent out a broken rice cooker & lie for a compensation. vmad.gif vmad.gif

He never said a word of sorry & never promise to investigate. Till today I didn't receive any feedback from them. I lodged a complaint at their HQ website also like a stone fall into the sea.

DO NOT USE THIS ANIMAL'S NAME COURIER SERVICE shakehead.gif shakehead.gif


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nordingh
post Mar 26 2012, 02:17 AM


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Wrong place to post it here...

and most of us here know how bad kangaroo is...
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kherel77
post Mar 26 2012, 02:54 AM


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Kanggaro~? Better use name P*G Snail~!!! Ampang to Puchong take whole 4 days...WTF~!!! No Kanggaroo staff here~?
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hope_remember
post Mar 26 2012, 05:42 PM


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for me no courier company is good, coz some of their branch work hard deliver nicely, some of them lazy until phone also dun wan pick up, so overall is no good, after all they are just a normal human being which makan gaji only, nth to expect but only sometimes will have some good surprises. such like i also got feedback from my customer
"unexpected arrive to my house 12.30pm noon, fast delivery thumbup.gif "
or
"bro, today is wednesday already, why my items haven't arrive, please check the status and update me"

so finding the cheapest is the best as no matter their services are good or bad, so you won't get disappointed as its expected.
if you pay expensive courier but turn out their services are not as what as promised such as "24 hours arrive", "1 working day arrive" , i think you even cursed more then now as just mumbling.

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runsing
post Apr 3 2012, 09:42 PM


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QUOTE(hope_remember @ Mar 26 2012, 05:42 PM)
for me no courier company is good, coz some of their branch work hard deliver nicely, some of them lazy until phone also dun wan pick up,
*
totally agree.

from my exp, if you post anything TO Alor Setar,
1. avoid using kangaroo
2. avoid using kangaroo
3. avoid using kangaroo
4. avoid using skynet.

most of the time, kangaroo took 4days to arrive to me from seller @LYN. took 8days, once. never got in 2 days. even though i'm in town.
skynet got lost a few times. in one case, the failed to find my location even though i just received a package by them just a day before doh.gif

haven't had any problems with other courier so far. thumbs up for them. (at least for alor setar branch. can't say the same for other branch though)

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Chyan
post Apr 4 2012, 03:10 PM


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QUOTE
Date Shipped: 2 April 2012
Origin: SPK
Destination: KCH
Content: Parcel
Pieces & Weight: 1 @ 1.00 Kgs
Status:
Arrival Hub SHM : 23:24 Hrs - 2 April 2012
Transmit from Hub SHM to KCH : 02:14 Hrs - 3 April 2012
Uploaded from SPK : 19:18 Hrs - 2 April 2012
Downloaded at KCH : 11:58 Hrs - 3 April 2012



I'm very disappointed. Called them and told me I'd get them on Saturday because my area is "that certain name". It's not even far off town area and they made it a Saturday job. Sent on Monday for nothing. Like seriously, you'd let people wait for 5 days when it's a 2 days wait for Poslaju. mad.gif
Kangaroo sucks balls outside of Peninsular. I'd not use this courier if not for the sender.

This post has been edited by Chyan: Apr 4 2012, 03:10 PM
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munkeyflo
post Apr 4 2012, 05:51 PM


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QUOTE(Chyan @ Apr 4 2012, 03:10 PM)
I'm very disappointed. Called them and told me I'd get them on Saturday because my area is "that certain name". It's not even far off town area and they made it a Saturday job. Sent on Monday for nothing. Like seriously, you'd let people wait for 5 days when it's a 2 days wait for Poslaju.  mad.gif
Kangaroo sucks balls outside of Peninsular. I'd not use this courier if not for the sender.
*
Poslaju delivers next working day to Sabah and Sarawak as far as I'm concern/I've experienced.
They should have told you earlier how long it will take them to deliver to East Malaysia. Use Pos Ekspress also take about 3-4 working days only.
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Chyan
post Apr 4 2012, 10:37 PM


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QUOTE(munkeyflo @ Apr 4 2012, 05:51 PM)
Poslaju delivers next working day to Sabah and Sarawak as far as I'm concern/I've experienced.
They should have told you earlier how long it will take them to deliver to East Malaysia. Use Pos Ekspress also take about 3-4 working days only.
*
Yeah. Poslaju including the day of sending + delivery = 2 days.
But luckily I emailed them about the issue. Gonna have it sent tomorrow morning, hopefully.

I find the tone of the lady on the phone quite stern too. sleep.gif
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munkeyflo
post Apr 4 2012, 11:18 PM


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QUOTE(Chyan @ Apr 4 2012, 10:37 PM)
Yeah. Poslaju including the day of sending + delivery = 2 days.
But luckily I emailed them about the issue. Gonna have it sent tomorrow morning, hopefully.

I find the tone of the lady on the phone quite stern too.  sleep.gif
*
Sometimes we have to be serious with them too or they'll just take advantage of you. doh.gif
I've experience a few situation where companies in the service industry think we people, not like matsaleh, won't complain so much and just accept the fact that they are not efficient.

Hope they deliver your parcel as promised. wink.gif
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runsing
post Apr 4 2012, 11:57 PM


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and don't forget to unwrap/inspect the item before signing. doh.gif
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adie82
post Apr 5 2012, 01:49 AM


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my bad experience using kangaroo:

kangaroo penang beside jelutong expressway.

item post : USB modem

bad staff attitude:
*****************
arrive there see many staff loading boxes into lorry

enter their office got 4 or 5 girls... i say hello...waited for 2-3 minutes nobody greet me.. they just doing their job (concentrate??? lol)

then i go to table next to me (only 1 meter away) ask the girl i want to post to kelantan... then she ask me to fill the form and RM14 fee... SHE DIN ASK ME WHAT ITEM INSIDE MY BOX

because my package too small, she said need to put inside their plastic...
i said to her dont pack yet coz i need to write the address..
in less then a minutes when i want to see the address, she already put inside plastic..

then i tell her i need to see the receivers address... she start marah2 and tear the plastic

after the process done... she just throw my USB modem to the staff outside their office in in front of me and unfortunately he cant catch it and fall on the floor..

me: hello miss... macam ni ka you handle barang ni? you tau ka apa barang dalam tu?

girl: eh... tak rosak kan?

then she go inside left me with my fren!....

stoopid service stoopid staff....
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Chyan
post Apr 7 2012, 01:01 AM


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QUOTE(munkeyflo @ Apr 4 2012, 11:18 PM)
Sometimes we have to be serious with them too or they'll just take advantage of you.  doh.gif
I've experience a few situation where companies in the service industry think we people, not like matsaleh, won't complain so much and just accept the fact that they are not efficient.

Hope they deliver your parcel as promised. wink.gif
*
True. I don't like how the way it works right now. Too much things amiss.

Yup. The guy, I'm suppose the one who's taking care of the branch, sent to me personally using an unmarked sedan early in the morning.
Thankful for that. nod.gif


QUOTE(adie82 @ Apr 5 2012, 01:49 AM)
my bad experience using kangaroo:

kangaroo penang beside jelutong expressway.

item post : USB modem

bad staff attitude:
*****************
arrive there see many staff loading boxes into lorry

enter their office got 4 or 5 girls... i say hello...waited for 2-3 minutes nobody greet me.. they just doing their job (concentrate??? lol)

then i go to table next to me (only 1 meter away) ask the girl i want to post to kelantan... then she ask me to fill the form and RM14 fee... SHE DIN ASK ME WHAT ITEM INSIDE MY BOX

because my package too small, she said need to put inside their plastic...
i said to her dont pack yet coz i need to write the address..
in less then a minutes when i want to see the address, she already put inside plastic..

then i tell her i need to see the receivers address... she start marah2 and tear the plastic

after the process done... she just throw my USB modem to the staff outside their office in in front of me and unfortunately he cant catch it and fall on the floor..

me: hello miss... macam ni ka you handle barang ni? you tau ka apa barang dalam tu?

girl: eh... tak rosak kan?

then she go inside left me with my fren!....

stoopid service stoopid staff....
*
I agree it's mostly with the staff's attitude. Too bad really, if not they'd get better reviews from their users.
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raul88
post Apr 10 2012, 08:42 PM


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how long usually it take to receive your item?
is it really within 24 hours?

and what happened if they come and you warent there?


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pncpnc
post Apr 26 2012, 11:06 AM


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QUOTE(pncpnc @ Mar 25 2012, 11:15 PM)
Do not use Kangaroo as they not responsible & no customer care.  They never bother ur complaint  mad.gif  mad.gif  mad.gif

I sent a rice cooker to JB via Kangaroo on 2/3/2012.  The rice cooker was spoil & broken when reach the destination.  The polystyrene inside broken & the box camet. 

I complaint to Rawang Kangaroo & they replied me : PACKING TAK BETUL.  I sending it out in FACTORY PACKING, they should decline my transaction if my packing tak betul.  The box is new when i sending it out but ur see the picture.... shakehead.gif

Rawang Kangaroo said this is their management decision.  I called their manager he said : I DIDN'T SEE THE PACKING WHEN U SENDING OUT.  IF THE BRANCH SAW UR PACKING U ASK THEM DECIDE HOW MUCH TO PAY U.  MAXIMUM WE CAN PAY ONLY RM100.00 BUT ITS TAKE TIME TO CLAIM.  CUSTOMER SHOULD BUY INSURANCE THEM SELF.
He even laugh when I told him the cost of the rice cooker.  He said : So u want us to pay u that much of amount?  The way he talk like I purposely sent out a broken rice cooker & lie for a compensation.  vmad.gif  vmad.gif 

He never said a word of sorry & never promise to investigate.  Till today I didn't receive any feedback from them.  I lodged a complaint at their HQ website also like a stone fall into the sea.

DO NOT USE THIS ANIMAL'S NAME COURIER SERVICE shakehead.gif  shakehead.gif
*
They declined my claim without any black & white letter, just verbally told me that my claim is declined. They not even pay me 1 sen for my lose. What kind of this company????
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post Apr 26 2012, 11:47 AM


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Threads merged
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MichaelJohn
post Apr 28 2012, 10:19 AM


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Call them up today , say cannot send package to my house since they open only half day today.

Alor Setar branch btw.
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Zeroize
post Apr 30 2012, 09:44 AM


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QUOTE(MichaelJohn @ Apr 28 2012, 10:19 AM)
Call them up today , say cannot send package to my house since they open only half day today.

Alor Setar branch btw.
*
LoL Skynet behave this way also:P The best thing is they will update online status saying that attempt delivery and nobody at home while i wait stupidly from morning till afternoon. confronted them and only say since saturday work halfday cannot delivery to my place because its far from their office.

So two courier service which i will avoid will be skynet and kangaroo. Both also got bad experience. My choice our national courier POS LAJU FTW !!
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JunHan
post Apr 30 2012, 06:36 PM


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http://www.youtube.com/watch?v=rLn3BLWw9B8
(GOOD DAY TO DIE BY NAMEWEE)
1:30-1:53,
NAMEWEE SINGING THIS FOR KANGAROO WORLDWIDE EXPRESS

This happen to me...

25 April 2012 (WEDNESDAY)
I buy an item at LYN user, the seller at Butterworth Penang.
So this day, the seller send the item to me using this Kangaroo F***er...

26 April 2012 (THURSDAY)
I live KL, so normally the item from Penang will arrive on this day...
but until 5.00pm it still never come.
so i called this Kangaroo F***er number 03-5518 8228...
i call because if the item never come to my house at FRIDAY, i only can get next 2 Day.
in this number 03-5518 8228.. i ask she and she call me ask at kepong branch..
03-62779310/0340... ok i really hate this lady... i just want the driver number or any number for my item...
she dunwan give me and keep saying this la that la, the most F***er sentence is "RUMAH TAK ADA ORANG"
"ESOK AKAN SAMPAI PUNYA"
ok... so i gentlemen, give she win

27 April 2012 (FRIDAY)
ok... u say i not at home?? ok ok... i open it for 24Hour...
u know wat happen?? my mom keep waiting for it and cannot go out...
i really donno this Kangoroo mana pergi...
so i complaint at the Kangaroo F***er Website... but no reply.
(If I complain Maybank, very fast reply)
Kangaroo F***er until now also no reply

28 April 2012 (SATURDAY)
ok ok... maybe u can say when u come my mother doing cake at toilet...
so today saturday... 5++ person in my house...
So i think the Driver Suck at Bersih 3.0
nvm, i gentlemen, i wait again...

29 April 2012 (SUNDAY)
today the driver go minum kopi...
ada kopi promotion kot...

30 April 2012 (MONDAY)
today i donwan think many many liao...
I know the Kangaroo F***er no come one...
after 5.00pm... yeah i win... really no come

1 May 2012 (TUESDAY)
Today holiday, pergi Australia main kot...

2 May 2012 (WEDNESDAY)
KANGAROO F*** SAY WILL COME THIS DAY...
I SAY THE KANGOROO WONT COME AGAIN...
WHAT DO YOU SAY???

Consignment Note No: 802158236
Date Shipped: 25 April 2012
Origin: BTW
Destination: KPG
Consignee: TERENSE (KPG)
Content: Parcel
Pieces & Weight: 1 @ 1.00 Kgs
Status:
Arrival Hub SHM : 02:00 Hrs - 26 April 2012
Transmit from Hub SHM to KPG : 04:01 Hrs - 26 April 2012
Out for Delivery by KPG : 09:55 Hrs - 26 April 2012
Out for Delivery by KPG : 10:29 Hrs - 27 April 2012
Uploaded from BTW : 18:56 Hrs - 25 April 2012
Out for Delivery by KPG : 09:45 Hrs - 28 April 2012

1. The suck lady say no one at home right??? macam mana i percaya u???
i also can say the Kangaroo F***er no come lo...
Pos Laju also got give a yellow card... ok that mean i not at home...
if u say i lost the card... (PAKAI OTAK BOLEH TAK) i lost 5 card???

2. I call the number for complain, i want to complain, she say complain to kepong..
i call kepong lady, and get suck...
i call back there, she say complain to Richard, ok i call... i call 100 call also no one answer...
i call back there, she pass to another lady, the lady cant help me...

3. Just now my seller inform me that he say KANGAROO say no one at home...
after that, my seller inform me that he say KANGAROO donno where my house
this KANGAROO F***er really answer a good good good answer...
Now sudah tahun apa??? tak tau rumah saya... sudah 2012 lo... takda GPS ka???
handphone punada la... masa tadika cikgu tak ajar ke??? kalau tak tau balik rumah... cari polis~~
selayang baru is just a small place... also cant find
close your shop la~
POS LAJU CAN COME
SKYNET CAN COME
POLICE CAN COME
DOMINO PIZZA CAN COME
TA Q BIN CAN COME
I KNOW THIS ANSWER IS NOT TRUE ONE...
because KANGAROO came my home before...

Sorry my english not very good
hope u all don use KANGAROO any more..
If i use pos laju, i can send my item 2 time to other country~
But this noob Kangaroo use 1week on samr area...

This post has been edited by JunHan: Apr 30 2012, 07:15 PM
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Xploit Machine
post Apr 30 2012, 06:40 PM


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use POS Laju next time smile.gif
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JunHan
post Apr 30 2012, 06:41 PM


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QUOTE(Xploit Machine @ Apr 30 2012, 06:40 PM)
use POS Laju next time smile.gif
*
ya~ and cheaper xD
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stupiak07
post Apr 30 2012, 06:44 PM


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it's just your bad luck consider that driver lazy to find your address.

why dont you go their office to collect your parcel?

as you already say that you waited at home for several days.
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JunHan
post Apr 30 2012, 06:53 PM


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QUOTE(stupiak07 @ Apr 30 2012, 06:44 PM)
it's just your bad luck consider that driver lazy to find your address.

why dont you go their office to collect your parcel?

as you already say that you waited at home for several days.
*
Too far for me~
I don have car~ xD
If lazy find my address just say la, why want to cheat me say i not at home?
The angry thing is the Kangaroo cheat me... Late is nvm..
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snow_xueli
post May 2 2012, 01:59 PM


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QUOTE(munkeyflo @ Apr 4 2012, 05:51 PM)
Poslaju delivers next working day to Sabah and Sarawak as far as I'm concern/I've experienced.
They should have told you earlier how long it will take them to deliver to East Malaysia. Use Pos Ekspress also take about 3-4 working days only.
*
pos domestic use around 1 week to reach west malaysia
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JunHan
post May 2 2012, 05:52 PM


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Seller send my item at 2012-04-25 (wed) from penang to kl
Kangaroo say no one at house 2012-04-26 (thu)
Kangaroo no say anything 2012-04-27 (fri)
Kangaroo no say anything 2012-04-28 (sat)
Kangaroo holiday 2012-04-29 (sun)
Kangaroo say will send me at wednesday 2012-04-30 (mon)
Kangaroo holiday 2012-05-01 (tue)
Kangaroo boss call 2012-05-02 (wed)(just now)

My phone call in voice recorder got problem, miss the record... Really bad talk...
0193393960 He talk about like this:
Hey boss, i donno where u your house, can u give me address or your office, then i send to another place la...
(If like this, i no need use kangaroo lo, i take a car send my self)
Ok then i say back la:
If like that, how kangaroo do business? Pos laju, skynet, domino pizza can find why u cant find? u don have gps?
He say like this with angry:
KALAU U BELI SATU GPS BAGI SAYA, SAYA PERGI RUMAH U, I SURUH U BAGI TEMPAT LAIN U TAK MAU, KALAU MACAM INI, SAYA HANTAR BALIK PENANG, TAK PAYAH HANTAR LA...
now i start angry
He say more:
Ok esok saya akan call number u, kalau u tak jawab, saya hantar balik penang...
(When i wan to say:Hey B***, aku tak payah sekolah keh?, then he already close phone)

The item take a week and cant send to my home..
My item is the sony smartwatch...
So now i think he took my watch and go try wear week.

Very sad because i cant record it u know.... Haizzz
If u hear wat he say, u really wan hit him u know....

This post has been edited by JunHan: May 2 2012, 05:59 PM
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TheEvilMan
post May 12 2012, 01:09 PM


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Is it a usual thing that they dun update their trackers?
I got an item coming in from JB and was sent 3pm from there on friday according to seller, but now it's 1pm saturday and the tracking number is still invalid?

This post has been edited by TheEvilMan: May 12 2012, 03:42 PM
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levey226
post May 13 2012, 09:50 PM


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QUOTE(runsing @ Apr 3 2012, 09:42 PM)
totally agree.

from my exp, if you post anything TO Alor Setar,
1. avoid using kangaroo
2. avoid using kangaroo
3. avoid using kangaroo
4. avoid using skynet.

most of the time, kangaroo took 4days to arrive to me from seller @LYN. took 8days, once. never got in 2 days. even though i'm in town.
skynet got lost a few times. in one case, the failed to find my location even though i just received a package by them just a day before doh.gif

haven't had any problems with other courier so far. thumbs up for them. (at least for alor setar branch. can't say the same for other branch though)
*
i bought the electronic item from seller (ipoh), he said post to me using kangaroo on friday(11may). From your experience how many day it reach my house? my house at kuala kedah. now i start worried, i ask the alor setar branch but they havent find my product vmad.gif . OMG, long time still havent reach..shit them!!!
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runsing
post May 14 2012, 07:18 PM


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QUOTE(levey226 @ May 13 2012, 09:50 PM)
i bought the electronic item from seller (ipoh), he said post to me using kangaroo on friday(11may). From your experience how many day it reach my house? my house at kuala kedah. now i start worried, i ask the alor setar branch but they havent find my product vmad.gif . OMG, long time still havent reach..shit them!!!
*
if you're lucky, maybe you'll already got it today. if not, well, sweat.gif

for some reason, their courier/dispatch van only do certain area only on certain day. and since friday & saturday they only do offloading, only on sunday they usually start tagging/updating their system. (i got some info from insider, well, ex- actually)
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levey226
post May 14 2012, 11:03 PM


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QUOTE(runsing @ May 14 2012, 07:18 PM)
if you're lucky, maybe you'll already got it today. if not, well,  sweat.gif

for some reason, their courier/dispatch van only do certain area only on certain day. and since friday & saturday they only do offloading, only on sunday they usually start tagging/updating their system. (i got some info from insider, well, ex- actually)
*
so 'lucky' are me.. still not received today. why i call my branch still no answer it..so urgent..
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nuttyking91
post May 15 2012, 08:57 AM


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GG.com. hopefully I get my item... my seller go n use Kangaroo services sweat.gif now just hope everything fine
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TheEvilMan
post May 19 2012, 01:50 PM


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i got my item on monday sent on friday, not on time but not too bad as mentioned by many

This post has been edited by TheEvilMan: May 19 2012, 01:50 PM
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dhanie19
post Jun 30 2012, 02:37 AM


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i post my stuff on thursday at 12.30 pm from kuantan to muar...my parcel arrive next day at 9.30 am...very fast...hehe
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EdwinCodec
post Jul 2 2012, 10:09 PM


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Agree! Their customer service sucks as well. I called up and one of the girl customer consultant picked up. The way she talked made me feel like giving her a slap. I hanged up the phone after 1min talking to her. Pos laju (Y)
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bokbokchai
post Aug 28 2012, 08:58 PM


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Uploaded from PEN : 20:39 Hrs - 27 August 2012
Out for Delivery by IPH : 11:18 Hrs - 28 August 2012
Downloaded at IPH : 21:02 Hrs - 28 August 2012

this is my track result. means what?? i haven't received my goods yet..
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N900rocks
post Sep 18 2012, 08:19 PM


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holy mama.. i used to use pos laju but this time..my seller doesnt use pos laju.. so ive chosen kangaroo express... here is my status.

Consignment Note No: 8XXXXXXXX
Date Shipped: 14 September 2012
Origin: BTW
Destination: PJS
Consignee: LXX XXX XXX (PJS)
Content: Parcel
Pieces & Weight: 1 @ 0.60 Kgs
Status:
Transmit from Hub SHM to PJS : 08:05 Hrs - 15 September 2012
Downloaded at PJS : 08:18 Hrs - 15 September 2012
Out for Delivery by PJS : 07:52 Hrs - 18 September 2012
Uploaded from BTW : 18:12 Hrs - 14 September 2012
Out for Delivery by PJS : 09:50 Hrs - 18 September 2012

okay..so i have made order on last friday..due to last saturday(they work for half day), sunday and monday were public holiday, so i wont blame it. But today, i woke up earlier,just in case that i would miss the parcel, ive been waiting since 8am till 2pm, then the driver called me to ask my address. so I supposed they would reach to me soon but...they didnt.. i waited until 3/4pm+, I gave the driver a text to ask whether they are coming or not. He called me and said.....owh..tempat TMN XXXXXX punnya ka? sorry la boss, tadi x ada bagitau, esok hantar bagi u boleh ah? lori rosak la hari ni...

I was like...alright..just give u a chance...if i cant get my parcel by tmr evening..im gonna go furious n bomb them 99.
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figure8
post Nov 1 2012, 03:32 PM


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f**k. i kena already. i called them asking where is my package (already 3 days), they said, sorry sir, our dispatch not working today. WTF. n they add, tomorrow also we don't know whether our dispatch will be working in your area... ouch..


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Lester1987
post Nov 5 2012, 12:08 PM


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today i got a delivery from a forummer. I can't believe Kangaroo got such bad service,

I live in a Flat, on 4th floor. U know what, that fellow ask me wait him down stairs because he lazy to climb the stairs... wtf

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shepard
post Nov 9 2012, 02:20 AM


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I'm waiting for my parcel and unfortunately seller is using kangaroo, they ship the parcel yesterday.. once the item arrived, I'll get to their branch and do self collect. So scared after reading all your complaints haha... so here comes my worst day laugh.gif, just be prepared.

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king_kong
post Mar 9 2013, 04:07 PM


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i don't know about u guys but i had 2 deliveries using kangaroo delivered to me. on both occassions they called me when i was home and asked when they could re-deliver. i redirected them to my office on both occassions and they were ok with it.

like it or not, some courier companies have irresponsible staff. we've heard great things about UPS but there are times when u get an irresponsible staff who doesn't work to the standard.


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myroy
post Apr 25 2013, 09:16 AM


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QUOTE(Strawberry<3 @ Dec 11 2010, 10:16 AM)
oh man.... i feel scared le... 1st time using kangaroo now... and i have to worry if i will receive my parcel or not  sweat.gif  looks like call also no use... they won't care.. they will only do their job according to their convenience... -.-

damn, sender why use kangaroo~~~
*
Consignment Note No: 805416820
Date Shipped: 23 April 2013
Origin: SPK
Destination: STW
Consignee: MOHD (STW)
Content: Parcel
Pieces & Weight: 1 @ 3.00 Kgs
Status:
Uploaded from SPK : 17:57 Hrs - 23 April 2013
Arrival Hub SHM : 22:31 Hrs - 23 April 2013
Transmit from Hub SHM to IPH : 01:16 Hrs - 24 April 2013
Downloaded at IPH : 08:20 Hrs - 24 April 2013
Misrouted to IPH : 10:32 Hrs - 24 April 2013
Arrival Hub SHM : 23:31 Hrs - 24 April 2013


Anyone know what is misrouted? Is it he cant find my address? What is SHM?
Damm farking KANGAROO...!!
I really worry about my stuff...~
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Bismarck123
post May 31 2013, 05:06 PM


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what is this mean by downloaded..it said is already out for delivery but still not arrive yet..

Status:
Arrival Hub SHM : 00:11 Hrs - 31 May 2013
Transmit from Hub SHM to KJG : 00:41 Hrs - 31 May 2013
Uploaded from CRS : 20:56 Hrs - 30 May 2013
Out for Delivery by KJG : 08:35 Hrs - 31 May 2013
Downloaded at KJG : 09:36 Hrs - 31 May 2013
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mikehwy
post May 31 2013, 07:56 PM


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three very bad experience with Kangaroo.
1. item from KL seller was sent to Taiping instead of Ipoh. took them one week to trace and redirect to ipoh.
2. an it from KL seller. they called me in evening and said could not find my house and asked my to collect myself.
3. an item from Johor. they called me to collect in evening becausey house address was not correct. when i went to the depot they told me my house did not exist and so cant deliver!!! i showed them my IC and they insisted that my IC was wrong and my house didnt exist. @&#^#^#&

this is Kangaroo. beware if these stupid people
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JetHung
post Nov 7 2013, 11:41 AM


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1 week already!!! FFFFUUUUUUU...

Date Shipped: 31 October 2013
Origin: KUL
Destination: CRS
Consignee: (TWU)
Content: Parcel
Pieces & Weight: 1 @ 0.50 Kgs
Status:
Uploaded from CRS : 20:02 Hrs - 31 October 2013
Transmit from Hub SHM to CRS : 04:39 Hrs - 1 November 2013
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playxboxwii
post Nov 8 2013, 12:33 PM


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Never heard of this but one of the seller using this service
Arrived next day


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Ovatech
post Feb 19 2014, 11:20 AM


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Finally- got my turn

send on 4th feb- till todate my customer haven't received it.
when I called up- reason kangaroo provided- receiver never pick up call when the arrived .
Location- Keratong Pahang.
Branch- Kuantan Pahang

finally- i call and ask them to RETURN the parcel.

ps: do you think this reason can be accepted???


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phildunn
post Mar 7 2014, 10:34 PM


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What the f**k !! After waiting for few days still no delivery,I went to their office today to look for my parcel and they told me my parcel was lost!!! Damm shit!! So now what!? F**k kangaroo!! Worst courier service in Malaysia!! vmad.gif
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