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> avoid HOUZ DEPOT at any cost!, a cautionary story

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houzdepot
post Jul 2 2012, 09:34 AM

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Houz Depot promotion:-
houzdepot
post Jul 9 2012, 10:27 AM

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Be judge yourself rather then hearing from ill feeling people or competitors, why not visit one of our store to get more information on the home improvement product. We are celebrating 3rd anniversary and there is lots of bargain every week. You may get some valueable idea on the home renovation and home improvement . Thank you for patronizing houz depot. Have a great day.


Added on July 9, 2012, 10:34 amDulux paint and painter package:-

This post has been edited by houzdepot: Jul 9 2012, 10:34 AM
houzdepot
post Jul 9 2012, 10:35 AM

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Dulux paint and painter package:-
houzdepot
post Jul 9 2012, 10:36 AM

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Hood and hob:-
houzdepot
post Jul 10 2012, 09:20 AM

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QUOTE(PJusa @ Jul 9 2012, 06:56 PM)
yes what would be smart would be to actually adress the concerns voiced instead of blasting promos here. but then again this probably just confirms a we-just-dont-give-a-crap-about-complaints attitude huh? do you guys from houzdepot really dont care the tiniest bit about complaints at all? very very sad picture you are representing....
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You may got wrong impression that there is no action taken by houz depot to resolve customer issue but perhaps you dont aware we have customer service personal to deal any issue. As advertised all issue and complained can be channel to Customer service KL at 03-2693 7888 PJ at 03-77266768 email to ccs@houzdepot.com and info@houzdepot for inquiries. There is the lot of customer issues had been solved amicably and there is no wash hand on this matter. There is no denial perhaps you have bad encounter before but it isnt be the same now and pledge to gave good service for customer but there could be one or two bad apple to tarnish the reputation but the goal to gave good customer service is part of our business. Hence there is no harm showing the current promotion perhaps some could benefit on those promotion but as what advised by our fellow forumer to leave it on classified will follow accordingly. Have a great day.
houzdepot
post Jul 11 2012, 11:31 AM

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QUOTE(PJusa @ Jul 10 2012, 06:41 PM)
houzdepot,

you didnt bother to read my post (as you didnt bother to reply to the others) or you just dont get the point (which is probably even sader).

if someone voices discontent with the services rendered it would be rather clever not to just place irrelevant ads in the thread but to say something to the person complaining. its not complicated and would show everyone that you are willing to talk about things. what you show here is ignorance and the perception is that you just dont care about the complaints voiced here.

try placing yourself in the customers shoes and think what you would be expecting. its very easy actually and what you are doing is ensuring that other readers come to the conclusion you really dont care. the net just doesnt work like that. if you need help with this i am very willing to offer you / your staff a thorough coaching on how to properly adress issues and problems in public forums (including general code of conduct coaching). i would be willing to give you a very good package price for a couple of seminars - get in touch! dont be shy - i think you would greatly benefit from this.
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All our advertisement placed is classified therefore there will not be any issue on the advertisement placed here in near future. We are on course of training our sales people on the customer service skill therefore your training course not required perhaps you can place your seminars in the classified.If anybody has any problem on the product quality, bad customer service or sales agent can channel their personal experience to info@houzdepot.com so that our customer service personal would be able to look to resolve or improve our customer service. Those value information we would consider as good feedback to improve our service but hope the isolated incident you had encounter before may not deter you from patronizing houz depot.
houzdepot
post Jul 11 2012, 12:01 PM

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QUOTE(weikee @ Jul 11 2012, 12:57 PM)
Please, you placing classified on the complain thread. Something sure not right.
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Initally had placed here but had removed and placed it classified.

 

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