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> avoid HOUZ DEPOT at any cost!, a cautionary story

westokan
post Aug 22 2010, 04:54 PM, updated 5 years ago


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previously, i went to HOUZ DEPOT to purchase some items for renovating my new house. almost everything i bought there is defected in its own way:

WC: the handle for the float is broken and the screws are missing;
WC: a lot of chips and cracks on the tank cover;
WC: pump not working properly, leaking;
sink: wrong type of wall bracket;
paint: wrong code! doh.gif

unfortunately some of the items had to be replaced by my plumber because we were chasing a dateline and some others like the pump, i had to go there 3 times to change because they kept giving me a faulty one! (wasting time and energy, not to mention petrol and toll).. and they refuse to refund the paint because it has been used. (i gave it to my painter and thought something was odd when the shade was a bit 'yellower', it is similar but different, the codes are like sxx10 and sxx05)

on top of all that, they have the rudest, slowest and ignorant customer service i have ever experienced. i had to wait 2, yes TWO hours at their bloody shop just to get the supervisor to meet with me..

this has been my worst experience as a costumer; hope my story serve as an advise to all who's reading

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vinothrao84
post Aug 22 2010, 05:33 PM


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owh my...that is bad.....very bad.....
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driftmeister
post Aug 22 2010, 05:34 PM


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i had good purchasing experience with them

bought 3 sets consist of WC, tap and sink
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antal
post Aug 22 2010, 06:08 PM


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Heard many complaints about them. Mostly on quality and late delivery of service. Better just use them to benchmark for prices. At least u won't overpay when buy elsewhere. rclxms.gif
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yothim
post Aug 22 2010, 10:08 PM


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hmm....i agree with the rude staff....not friendly at all...totally no customer service and not a single smile and the way they look at u, man....u wish to slap them. if not for those cheap stuff (some) i dont think i would go there.

why dont u lodge a complain to the paint company? might get some refund back since it was their fault. try, who knows?
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cranx
post Aug 22 2010, 11:50 PM


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it seems houz depot is really not a good place to consider for renovation and furnishing.
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Lurker
post Aug 22 2010, 11:52 PM


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how many outlets do they have?
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zheilwane
post Aug 23 2010, 12:21 AM


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I think they have two outlets.


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westokan
post Aug 24 2010, 03:00 PM


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another item to add to the list: water heater

the LED indicator lights are broken off and the RESET button seems to be faulty.. haih..
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sudha
post Aug 24 2010, 04:29 PM


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QUOTE(westokan @ Aug 24 2010, 03:00 PM)
another item to add to the list: water heater

the LED indicator lights are broken off and the RESET button seems to be faulty.. haih..
*
Dude, really feel sorry for you. But to be honest, i have had a very pleasant experience, from purchase right to delivery. In fact, they were even kind enough to store my purchase for a few months.

I am guessing your case might be an isolated one. Where did u buy your stuff? I bought mine in House Depot in Mutiara Damansara.

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marrique
post Aug 25 2010, 04:21 PM


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QUOTE(sudha @ Aug 24 2010, 04:29 PM)
Dude, really feel sorry for you. But to be honest, i have had a very pleasant experience, from purchase right to delivery. In fact, they were even kind enough to store my purchase for a few months.

I am guessing your case might be an isolated one. Where did u buy your stuff? I bought mine in House Depot in Mutiara Damansara.
*
bro,u seems like staff of Houz Depot...i been to Mutiara Damansara outlet..staff are not helpful.maybe because i am juz checking the price and the quality of their products since i want to know how good to be true their offer 'lowest price in town and 200% refund for price difference"....totally bulls**t...a lot of stuff the price is hingher that outside shop in Kota Damansara..or even Subang Jaya and Damansara Utama (where elite community stays)...

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zheilwane
post Aug 25 2010, 05:06 PM


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May b he didnt survey the right shop, if you compare houz depot and other normal shops like jusco or small shops, they are ofcoz cheaper, but if you are comparing with strong dealers, then they are expensive.
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CapKapak
post Aug 26 2010, 04:24 AM


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Someone should just open a Home Depot or Bunnings type super warehouse home improvement outlet. That'll rock.
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airline
post Aug 26 2010, 05:24 AM


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wrong paint code? were u served by a bangla. or foreigner worker?
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westokan
post Aug 28 2010, 05:05 PM


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QUOTE(airline @ Aug 26 2010, 05:24 AM)
wrong paint code? were u served by a bangla. or foreigner worker?
*
yup..

an update on the water heater problem, i did call rubine and they sent one of their technicians to fix the problem.. he had to change the circuit board
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zheilwane
post Aug 29 2010, 12:18 AM


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did he fix it on the same day? or he dismantle it and take it back to factory for repair?
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cuebiz
post Aug 29 2010, 01:06 AM


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For such lousy customer service, you should call up Malay Mail hotline and complain.
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zheilwane
post Aug 31 2010, 12:00 AM


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Sometimes it also depends on luck, even Mercedes got defects.
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westokan
post Sep 1 2010, 10:25 PM


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QUOTE(zheilwane @ Aug 29 2010, 12:18 AM)
did he fix it on the same day? or he dismantle it and take it back to factory for repair?
*
he came twice, first to look at the problem and second time to repair it.. he didnt dismentle everything
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zheilwane
post Sep 6 2010, 09:06 PM


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good thing they repaired for u but it is sure disappointing to get a faulty product when u just bought it. Would b best if every1 could share their experience shopping with houz depot or other shops.
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BRAIBRISE
post Sep 15 2010, 01:59 PM


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I didn't choose HOUSE DEP as i think their price is very expensive.....somemore when eveytime have special SALES.....it just SOLD OUT though is first day morning of SALES :~ but i know la, many SALES also like that, SOLD OUT one start the first minutes.
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lydiakoh
post Oct 1 2010, 10:48 AM


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I saw the rubine water heater is on sale now in The star under Metro page 31. but without pump. What does without pump means? safe to purchase or not since so many comments on it?
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vinothrao84
post Oct 2 2010, 09:31 PM


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@lydiakoh,

yeah i saw it too....well basically "without pump" means, if your house water pressure is low, then when u open that water heater it'll be slow.

but if the water heater has "with pump", then the water will flow fast, even if the house water pressure is low....

but its better to install pressure pump near by the tank if you got issue with water pressure...
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lydiakoh
post Oct 3 2010, 08:04 AM


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Ok, thanks vino! smile.gif
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zheilwane
post Oct 3 2010, 10:30 AM


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wow RM 199 only for a heater, thatz very cheap. For heaters, get one without a pump is better, will last longer. Don have to rush to buy it as houz depot is always on sales 365 days on sales

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lydiakoh
post Oct 3 2010, 10:49 PM


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Hahaha..good to know...any brand to recommend? i saw panasonic about rm300 without pump...
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brotan
post Oct 3 2010, 11:18 PM


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i personally have mix experience with them

bad
1) offer price not same as the scan price. luckily after checking normally they will give me the cheaper price ones

good
1) some of their stuff are cheap. eg those nice aluminium curtain rim
2) 1 bangla help me with a wc. he even offer to check on spot the product for defect without me asking

P.S. I am not houz depot staff
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houzdepot
post Jul 2 2012, 09:34 AM


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Houz Depot promotion:-
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RobUlstan
post Jul 2 2012, 09:43 AM


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QUOTE(houzdepot @ Jul 2 2012, 09:34 AM)
Houz Depot promotion:-
*
Haha. This is funny, Houz Depot is promoting in thread called 'avoid HOUZ DEPOT at any cost!' where people are complaining about them.

Ps: Nothing against Houz Depot. My own experience - everything is ok cool2.gif

This post has been edited by RobUlstan: Jul 2 2012, 09:45 AM
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kamikazecommando
post Jul 2 2012, 02:38 PM


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My personal experience with houz depot also ok. Bought some laminated flooring with them couple of months ago.

So far so good
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-elena-
post Jul 3 2012, 08:46 PM


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Agreed to houz depot has lousy service And ignorant sales ppl. Nobody services u when u go there, and when u ask question they don't know anything
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houzdepot
post Jul 9 2012, 10:27 AM


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Be judge yourself rather then hearing from ill feeling people or competitors, why not visit one of our store to get more information on the home improvement product. We are celebrating 3rd anniversary and there is lots of bargain every week. You may get some valueable idea on the home renovation and home improvement . Thank you for patronizing houz depot. Have a great day.


Added on July 9, 2012, 10:34 amDulux paint and painter package:-

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houzdepot
post Jul 9 2012, 10:35 AM


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Dulux paint and painter package:-
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houzdepot
post Jul 9 2012, 10:36 AM


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Hood and hob:-
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weikee
post Jul 9 2012, 11:22 AM


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You'll should do more power tools promotion.


Added on July 9, 2012, 11:24 amThan again, shouldn't this be post under classified.look like we have many sales person don't know how to read instruction.

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PJusa
post Jul 9 2012, 05:56 PM


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yes what would be smart would be to actually adress the concerns voiced instead of blasting promos here. but then again this probably just confirms a we-just-dont-give-a-crap-about-complaints attitude huh? do you guys from houzdepot really dont care the tiniest bit about complaints at all? very very sad picture you are representing....
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khieni
post Jul 9 2012, 08:32 PM


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went thre twice...their selling item is impressing me....so far,i just use their catalogue as my price benchmark...after reading ur experience...i wont consider them anymore....i want to buy stuff wv happy experience...
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houzdepot
post Jul 10 2012, 09:20 AM


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QUOTE(PJusa @ Jul 9 2012, 06:56 PM)
yes what would be smart would be to actually adress the concerns voiced instead of blasting promos here. but then again this probably just confirms a we-just-dont-give-a-crap-about-complaints attitude huh? do you guys from houzdepot really dont care the tiniest bit about complaints at all? very very sad picture you are representing....
*
You may got wrong impression that there is no action taken by houz depot to resolve customer issue but perhaps you dont aware we have customer service personal to deal any issue. As advertised all issue and complained can be channel to Customer service KL at 03-2693 7888 PJ at 03-77266768 email to ccs@houzdepot.com and info@houzdepot for inquiries. There is the lot of customer issues had been solved amicably and there is no wash hand on this matter. There is no denial perhaps you have bad encounter before but it isnt be the same now and pledge to gave good service for customer but there could be one or two bad apple to tarnish the reputation but the goal to gave good customer service is part of our business. Hence there is no harm showing the current promotion perhaps some could benefit on those promotion but as what advised by our fellow forumer to leave it on classified will follow accordingly. Have a great day.
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PJusa
post Jul 10 2012, 05:41 PM


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houzdepot,

you didnt bother to read my post (as you didnt bother to reply to the others) or you just dont get the point (which is probably even sader).

if someone voices discontent with the services rendered it would be rather clever not to just place irrelevant ads in the thread but to say something to the person complaining. its not complicated and would show everyone that you are willing to talk about things. what you show here is ignorance and the perception is that you just dont care about the complaints voiced here.

try placing yourself in the customers shoes and think what you would be expecting. its very easy actually and what you are doing is ensuring that other readers come to the conclusion you really dont care. the net just doesnt work like that. if you need help with this i am very willing to offer you / your staff a thorough coaching on how to properly adress issues and problems in public forums (including general code of conduct coaching). i would be willing to give you a very good package price for a couple of seminars - get in touch! dont be shy - i think you would greatly benefit from this.
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houzdepot
post Jul 11 2012, 11:31 AM


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QUOTE(PJusa @ Jul 10 2012, 06:41 PM)
houzdepot,

you didnt bother to read my post (as you didnt bother to reply to the others) or you just dont get the point (which is probably even sader).

if someone voices discontent with the services rendered it would be rather clever not to just place irrelevant ads in the thread but to say something to the person complaining. its not complicated and would show everyone that you are willing to talk about things. what you show here is ignorance and the perception is that you just dont care about the complaints voiced here.

try placing yourself in the customers shoes and think what you would be expecting. its very easy actually and what you are doing is ensuring that other readers come to the conclusion you really dont care. the net just doesnt work like that. if you need help with this i am very willing to offer you / your staff a thorough coaching on how to properly adress issues and problems in public forums (including general code of conduct coaching). i would be willing to give you a very good package price for a couple of seminars - get in touch! dont be shy - i think you would greatly benefit from this.
*
All our advertisement placed is classified therefore there will not be any issue on the advertisement placed here in near future. We are on course of training our sales people on the customer service skill therefore your training course not required perhaps you can place your seminars in the classified.If anybody has any problem on the product quality, bad customer service or sales agent can channel their personal experience to info@houzdepot.com so that our customer service personal would be able to look to resolve or improve our customer service. Those value information we would consider as good feedback to improve our service but hope the isolated incident you had encounter before may not deter you from patronizing houz depot.
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weikee
post Jul 11 2012, 11:57 AM


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Please, you placing classified on the complain thread. Something sure not right.
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houzdepot
post Jul 11 2012, 12:01 PM


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QUOTE(weikee @ Jul 11 2012, 12:57 PM)
Please, you placing classified on the complain thread. Something sure not right.
*
Initally had placed here but had removed and placed it classified.
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PJusa
post Jul 11 2012, 01:21 PM


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you really dont get sarcasm do you?
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j1302
post Jan 31 2013, 02:43 PM


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hey all, i'm new here. usually i juz read forum posts anonymously but i guess i shud share my own experiences 2.

i noe some of u have had sum bad Xperience with houz depot. personally, i've had good experience with them. perhaps its 2013 now & they have changed 4 de better. no doubt most of de staff r foreigners, but they were very helpful. juz moved in2 a 2nd hand home, n a lot of things need 2 b repaired. i got a quotation fr de renovator dat did my sis' hse but he quoted me a bomb! in de end i asked 4 de list of things needed 2 b replaced n went 2 a few smaller shops n houz depot pj 2 compare prices n variety.

at 1st i felt lost, since i'm a 1st time hse owner. there were a lot of things dat i couldn't find in other shops. but i finally c de light at de end of de tunnel when i got 2 houz depot. with de list in hand, i approached 1 of de staff n she directed me 2 de right areas. they were very helpful in locating de things i need. in de end, i bought 90% of de things in de list at houz depot at 30-40% cheaper than what was quoted by de renovator!

most of de things needs 2 b delivered n i set a date n time with them. on dat day of delivery, they called me 2 tell me they were running late. but i really appreciate them calling me in advance. but all was well, they arrived 30 mins later than promised because of de traffic.

i think instead of shooting them n not give them a chance at all, u should pay a visit and experience it 4 urself. i'm glad i did instead of 4lowing forums blindly. i will definitely return as save money is my priority, besides de quality n service of course.

give them a try biggrin.gif mayb u'll b surprised
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sathishraj
post Apr 19 2013, 10:53 AM


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true.. its expensive.. try other place.. more cheap and quality
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mycloneone
post Jun 25 2013, 03:34 PM


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I also have very bad experience. After payment of Tiles, have to wait more than 30 minutes for the customer service to informed that all staff have gone for lunch to sent the items bought to the carafter asking why nobody help us to sent the items to the car. After 1 hour waiting nobody help to attend to sent the items to the car. I personally have to make noise then they try to look for someone to help us to sent to the car... Very lousy customer service, staff do not have sense of courtesy..lousy lousy lousy...
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Chigme
post Jul 2 2013, 11:19 AM


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I have bought a few items from them. I like the convenience of one stop concept with many variety to choose from. They have clear return policies unlike other hardware shops. Also their online store is useful as i can compare the prices and choice of stocks available for better decision making. As for the price, we can get good bargain when there is sales/promotion. The foreigner staff is helpful but not so knowledgeable about location of stuff outside their care. The company should give store wide training to their staff.

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jeins
post Sep 24 2014, 04:08 PM


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I bought few item from them too , and reached home happily with item I bought. And found out one of the hanger bought can't fit in my bathroom. My bad I know.as I didn't measure correctly and go buy.
I thought they have 14 days no question ask refund policy. I called them, and they asked me is my item defects I said no. Then they say cannot refund can only exchange.
I said my item is brand new I didn't even open it.
And it's on the same day I bought ( within 14 days).
They said can't refund just exchange, refund is for defects item only.
I have seriously no idea, what is the 14 days no question ask refund printed on their receipt ??

And tell me, if I don't believe him, ask me to go and talked to the manager.
This is what you call customer service?
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Calculator2013
post Sep 24 2014, 04:35 PM


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QUOTE(jeins @ Sep 24 2014, 04:08 PM)
I bought few item from them too , and reached home happily with item I bought. And found out one of the hanger bought can't fit in my bathroom. My bad I know.as I didn't measure correctly and go buy.
I thought they have 14 days no question ask refund policy. I called them, and they asked me is my item defects I said no. Then they say cannot refund can only exchange.
I said my item is brand new I didn't even open it.
And it's on the same day I bought ( within 14 days).
They said can't refund just exchange, refund is for defects item only.
I have seriously no idea, what is the 14 days no question ask refund printed on their receipt ??

And tell me, if I don't believe him, ask me to go and talked to the manager.
This is what you call customer service?
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*
Bro, there is a small "*" at the end of that sentence.
That means T&C applies. Good luck.
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paperboi
post Sep 24 2014, 04:41 PM


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I personally feel that Houz Depot is not too bad and yes you have to wait quite long for customer service. My father loves going there.
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PJusa
post Sep 24 2014, 05:28 PM


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the other T&C dont matter too much as the bold statement is an offer you have accepted by purchasing. you can go there and get either a refund or exchange. they dont have a right to refuse because the T&C cannot contradict the original claim (then you can sue them for false advertising or wrongfull representation and you can still get a refund).

this is of course no legal advise but a personal opinion without any legally binding comitment or warrant of any kind wink.gif

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Hitammetalic
post Sep 25 2014, 10:05 AM


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Wow Houz Depot is so low class. Firstly the command of English in your reply is so poor. Hence I assume your company consist of only uneducated individuals but charging a premium. Secondly I am amused how you can stoop so low by using fake IDs here just to say good things about your company eg jeins and gang. Lol. I have not been to your place yet but after reading and witnessing the Houz Depot ways of handling things here, I won't bother stepping into your shop even for survey purposes in future. Wasting time

This post has been edited by Hitammetalic: Sep 27 2014, 09:26 AM
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sentinal3_16
post Sep 25 2014, 03:17 PM


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Hard to get good employees nowdays. Those unprofessional employees are the ones who make look the employer bad.
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hushymushy
post Sep 28 2014, 09:37 AM


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honestly speaking....after spending 2 hours on a walk about in Houz Depot Mutiara Dmsara....here's my comment....

furniture section......only one guy was around and i enquired on the outdoor storeroom...
not much info provided....i asked if i can DIY install...he said not sure
ok.....first impression...sales staff not properly trained

then went up to the ground floor......not much staff walking around...mostly bunch of chatter box that couldn't be bothered to ask what are you looking for....

was at the kitchen ware/cooking stuffs.....local chinese guy.....fantastic and excellent explaination for hood and hobs....tried and demoed capabilities and negative points for the hobs and hoods....but their price is not as competitive.....if it was...i would hv given the sales to this guy

the rest.....pretty much had a stuck up face and not very technical or knowledgable

overall experience.....not very good
walk out and did not buy a single item
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meteoraniac
post Dec 28 2014, 02:14 PM


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they are having sales now

but after reading some replies in this thread including the fake IDs with lots of praises for houzdepot, im not too incline to visit their place anymore
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Hitammetalic
post Jan 2 2015, 02:40 PM


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lucky for u meteoraniac. save petrol money and time already. U will love HomePro in IOI putrajaya
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ezpersonal
post Jan 2 2015, 10:09 PM


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oh man better don visit the shop. Got cheated by their lowest price guarantee statement, u can definitely get cheaper price in smaller scale hardware shop
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zero721
post Jan 4 2015, 03:17 PM


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QUOTE(ezpersonal @ Jan 2 2015, 10:09 PM)
oh man better don visit the shop. Got cheated by their lowest price guarantee statement, u can definitely get cheaper price in smaller scale hardware shop
*
What you bought?
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Wakabi
post Jan 29 2015, 10:11 AM


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Hmmm...I've got good experiences with houz depot...bought a lot of stuff there...all cheaper then other shops...i.e. taps, sinks, light fittings even an oven..I surveyed 2 other shops and I found the items that I wanted cheaper at houz.
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RiuK3n
post Feb 3 2015, 11:39 PM


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So far I've not gotten issues yet. Bought my hood n hob at home fair but haven't use.. cross fingers no defects after reading the reviews here.
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justheone_2
post Jul 28 2015, 12:11 PM


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I been cheated when I bought on-line with Houz Depot.
They advertised price was RM200+ , so I ordered & payment done.
After few hrs, they cancel my order, b'cos priced wrongly.
They give reason said NO stock. & under T&Cs there is statement say they have rights to cancel or reject or change any order or price without any reasons given to customer.

The price was RM1000+ less then usual price but they don't want to fulfill the order. So be aware ya.
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