previously, i went to HOUZ DEPOT to purchase some items for renovating my new house. almost everything i bought there is defected in its own way:
WC: the handle for the float is broken and the screws are missing;
WC: a lot of chips and cracks on the tank cover;
WC: pump not working properly, leaking;
sink: wrong type of wall bracket;
paint: wrong code!
unfortunately some of the items had to be replaced by my plumber because we were chasing a dateline and some others like the pump, i had to go there 3 times to change because they kept giving me a faulty one! (wasting time and energy, not to mention petrol and toll).. and they refuse to refund the paint because it has been used. (i gave it to my painter and thought something was odd when the shade was a bit 'yellower', it is similar but different, the codes are like sxx10 and sxx05)
on top of all that, they have the rudest, slowest and ignorant customer service i have ever experienced. i had to wait 2, yes TWO hours at their bloody shop just to get the supervisor to meet with me..
this has been my worst experience as a costumer; hope my story serve as an advise to all who's reading
avoid HOUZ DEPOT at any cost!, a cautionary story