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 Asus G-Series Notebooks V2, Asus G73, G53 and etc . . .

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Trrienty
post Sep 13 2010, 12:38 PM

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My unit just left LA! Wonder how long more will reach my hand tongue.gif
coolman91
post Sep 13 2010, 04:55 PM

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congratulation !!!!!!
trrienty
hopping u can get your baby soonXD
TSJeffrey1987
post Sep 13 2010, 06:23 PM

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QUOTE(Trrienty @ Sep 13 2010, 12:38 PM)
My unit just left LA! Wonder how long more will reach my hand  tongue.gif
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Kudos! PM me when your stealth bomber has arrived . . . I will put you into the proud owner list. icon_rolleyes.gif
Viperion
post Sep 14 2010, 12:20 AM

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QUOTE(riku2replica @ Sep 13 2010, 12:23 AM)
refurbish got 3 months warranty from Asus iinm. Mostly its due to customer rejected the RMA unit and thus its labeled Refurbished in most cases.


Added on September 13, 2010, 12:26 amAs for pros, well its tested after re-assembled and new box and stuff.
Cons, if ur unlucky then u might need to RMA it again. laugh.gif
But let's hope ur unit is new.
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Hmmm, are you sure refurbished units come with 3 months warranty only? I thought Asus will honor the warranty from the date of purchase with an actual invoice and if the invoice cannot be produced they will follow the manufacturing date stated on the notebook. The reason why I suspect it's refurbished is because the statement the seller declared, units might come with or without packing. Some of these units were returned before the 30 days money back guarantee and the seller repackage the unit and resell. Hence the suspicion, for warranty I think Asus will honor the 2 years warranty as long as you have an actual invoice or if not they will at least follow from date of manufacture wink.gif
Viperion
post Sep 14 2010, 12:23 AM

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QUOTE(Jeffrey1987 @ Sep 8 2010, 10:44 PM)
I encountered 3 BSOD todays which force me to uninstall all the recent softwares in case of incompatibility issue. sad.gif
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You sorted out your BSOD issue yet?
coolman91
post Sep 14 2010, 02:18 AM

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QUOTE(Viperion @ Sep 14 2010, 12:20 AM)
Hmmm, are you sure refurbished units come with 3 months warranty only? I thought Asus will honor the warranty from the date of purchase with an actual invoice and if the invoice cannot be produced they will follow the manufacturing date stated on the notebook. The reason why I suspect it's refurbished is because the statement the seller declared, units might come with or without packing. Some of these units were returned before the 30 days money back guarantee and the seller repackage the unit and resell. Hence the suspicion, for warranty I think Asus will honor the 2 years warranty as long as you have an actual invoice or if not they will at least follow from date of manufacture  wink.gif
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then bro got any to check or verify it ?? cry.gif cry.gif icon_question.gif
riku2replica
post Sep 14 2010, 12:14 PM

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QUOTE(Viperion @ Sep 14 2010, 12:20 AM)
Hmmm, are you sure refurbished units come with 3 months warranty only? I thought Asus will honor the warranty from the date of purchase with an actual invoice and if the invoice cannot be produced they will follow the manufacturing date stated on the notebook. The reason why I suspect it's refurbished is because the statement the seller declared, units might come with or without packing. Some of these units were returned before the 30 days money back guarantee and the seller repackage the unit and resell. Hence the suspicion, for warranty I think Asus will honor the 2 years warranty as long as you have an actual invoice or if not they will at least follow from date of manufacture  wink.gif
*
I was refering to here about that refurbished warranty. laugh.gif
Viperion
post Sep 14 2010, 01:27 PM

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QUOTE(coolman91 @ Sep 14 2010, 02:18 AM)
then bro got  any to check or verify it ?? cry.gif  cry.gif  icon_question.gif
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Don't worry mate, that is good news for you as even if refurbished your warranty should still be at least 2 years or more than 3 months wink.gif It's very hard to check as even buying from a retail store at times you can get refurbished unit if the boss/employees are not honest. What matters is your units comes without damage, your windows should be at first start mode and the warranty is 2 years wink.gif smile.gif

QUOTE(riku2replica @ Sep 14 2010, 12:14 PM)
I was refering to here about that refurbished warranty. laugh.gif
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LMAO! 3 months refurbished product warranty at the price USD 1049? I think they will be stuck with a lot of REFURB stocks wink.gif tongue.gif I think the best is to check with Asus on the validity of the warranty period wink.gif
riku2replica
post Sep 14 2010, 01:31 PM

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QUOTE(Viperion @ Sep 14 2010, 01:27 PM)
LMAO! 3 months refurbished product warranty at the price USD 1049? I think they will be stuck with a lot of REFURB stocks  wink.gif  tongue.gif I think the best is to check with Asus on the validity of the warranty period  wink.gif
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The fact is i did consider of that refurbish unit, and u can custom to get 2 years warranty from Asus. But the only warranty u won't get is Asus ZBD valid.
Viperion
post Sep 14 2010, 03:17 PM

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QUOTE(riku2replica @ Sep 14 2010, 01:31 PM)
The fact is i did consider of that refurbish unit, and u can custom to get 2 years warranty from Asus. But the only warranty u won't get is Asus ZBD valid.
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Ah, that makes more sense then. Nobody would invest USD 1K ++ just to get 3 months warranty tongue.gif Asus ZBD is only valid in the USA wink.gif
TSJeffrey1987
post Sep 14 2010, 04:01 PM

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QUOTE(Viperion @ Sep 14 2010, 12:23 AM)
You sorted out your BSOD issue yet?
*

Unfortunately NO. cry.gif After I have ran the Windows Memory Diagnostic, it diagnosed my notebook has a memory problem. Its solution is to identify and repair the problem by contacting the computer manufacturer. (according to the report generated)

Currently, I'm still thinking whether I want to send it for RMA or not. Anyway, do you guys know what is this memory problem? I keep BSOD since then . . . doh.gif
riku2replica
post Sep 14 2010, 04:19 PM

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QUOTE(Viperion @ Sep 14 2010, 03:17 PM)
Ah, that makes more sense then. Nobody would invest USD 1K ++ just to get 3 months warranty  tongue.gif Asus ZBD is only valid in the USA  wink.gif
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Before B1 was up for pre-order, its retail price was USD 999. laugh.gif


Added on September 14, 2010, 4:20 pm
QUOTE(Jeffrey1987 @ Sep 14 2010, 04:01 PM)
Unfortunately NO.  cry.gif After I have ran the Windows Memory Diagnostic, it diagnosed my notebook has a memory problem. Its solution is to identify and repair the problem by contacting the computer manufacturer. (according to the report generated)

Currently, I'm still thinking whether I want to send it for RMA or not. Anyway, do you guys know what is this memory problem? I keep BSOD since then . . .  doh.gif
*
RMA it. could be the bad memory chip starting to acting up. laugh.gif

This post has been edited by riku2replica: Sep 14 2010, 04:20 PM
TSJeffrey1987
post Sep 14 2010, 04:24 PM

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QUOTE(riku2replica @ Sep 14 2010, 04:19 PM)
Before B1 was up for pre-order, its retail price was USD 999. laugh.gif


Added on September 14, 2010, 4:20 pm
RMA it. could be the bad memory chip starting to acting up. laugh.gif
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doh.gif Is another problem again on how to send my notebook for RMA in Germany. cry.gif

riku2replica
post Sep 14 2010, 04:37 PM

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QUOTE(Jeffrey1987 @ Sep 14 2010, 04:24 PM)
doh.gif Is another problem again on how to send my notebook for RMA in Germany.  cry.gif
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Just take it to germany asus service center and they'll scan the barcode on the bottom of ur chasis to verify the warranty validity to proceed for RMA.
DoubleU
post Sep 14 2010, 07:29 PM

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hey guys, if I order with gentech, using the usps standart (149 USD) one... how long will it take? 2 months? cause its freight right? It doesn't include insurance either right?

So its better to use the UPS one that comes with insurance? Is gentech the best one to use if i'm shipping it back to msia? and also... with the item be taxed when it arrives here?
psjjl
post Sep 14 2010, 07:58 PM

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QUOTE(DoubleU @ Sep 14 2010, 07:29 PM)
hey guys, if I order with gentech, using the usps standart (149 USD) one... how long will it take? 2 months? cause its freight right? It doesn't include insurance either right?

So its better to use the UPS one that comes with insurance? Is gentech the best one to use if i'm shipping it back to msia? and also... with the item be taxed when it arrives here?
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I used USPS and it just took me 7 days to reach my doorstep.
Kaizoku
post Sep 15 2010, 12:09 AM

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QUOTE(DoubleU @ Sep 14 2010, 07:29 PM)
hey guys, if I order with gentech, using the usps standart (149 USD) one... how long will it take? 2 months? cause its freight right? It doesn't include insurance either right?

So its better to use the UPS one that comes with insurance? Is gentech the best one to use if i'm shipping it back to msia? and also... with the item be taxed when it arrives here?
*
I used a freight forwarding service comgateway.com, using DHL..they charge only usd100 (and I used Gentech Pc within US free shipping)..takes about 1 1/2 weeks (due to weekend) to reach my doorstep...
Viperion
post Sep 15 2010, 02:21 PM

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QUOTE(Jeffrey1987 @ Sep 14 2010, 04:24 PM)
doh.gif Is another problem again on how to send my notebook for RMA in Germany.  cry.gif
*
Do you have an account here? If you registered your laptop, login and click on warranty info. Check under Notebook and the click on the link Notebook Global Service on the right. Click on Asus Global Service Center. Look for the country you are in, in this case:

Germany
01805-010920 (09:00-18:00, Mon.~Fri., £á14cent/min German fix line; mobile communication max £á42cent/min)

You should download a memtest program to check your memory modules out to confirm there is a hardware issue before RMA. I will search for one later and post it here wink.gif

This post has been edited by Viperion: Sep 15 2010, 02:25 PM
TSJeffrey1987
post Sep 15 2010, 03:02 PM

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QUOTE(Viperion @ Sep 15 2010, 02:21 PM)
Do you have an account here? If you registered your laptop, login and click on warranty info. Check under Notebook and the click on the link Notebook Global Service on the right. Click on Asus Global Service Center. Look for the country you are in, in this case:

Germany
01805-010920 (09:00-18:00, Mon.~Fri., £á14cent/min German fix line; mobile communication max £á42cent/min)

You should download a memtest program to check your memory modules out to confirm there is a hardware issue before RMA. I will search for one later and post it here  wink.gif
*
I have pull out a memory module and ran my notebook the whole day without any BSOD. My guess is that the particular memory module is faulty and I have asked Ken Lee to issue a RMA form/ letter to me. Hopefully everything will be OK.

Anyway, how many days it would take for RMA?
Viperion
post Sep 15 2010, 04:16 PM

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QUOTE(Jeffrey1987 @ Sep 15 2010, 03:02 PM)
I have pull out a memory module and ran my notebook the whole day without any BSOD. My guess is that the particular memory module is faulty and I have asked Ken Lee to issue a RMA form/ letter to me. Hopefully everything will be OK.

Anyway, how many days it would take for RMA?
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Well, in Malaysia it will take usually 1~2 weeks if they have the item in stock. For my case, the LCD will take 2~3 weeks to reach Malaysia and then another week or so for them to replace it. The RMA depends on how efficient the staff are and the return rate for that particular center wink.gif

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