I got the propose for Mxxbank credit card through phone on march 2010 and get know that I only need to paid my credit card government tax at the end of the 1st year of using the card.

But it do start charging me the RM50 as government tax for the 1st month i activate the card at may 2010. So i decided make a complaint to Mxxbank on the number 1300886688 and finally the supervisor talk to the sales and call me back mention the mistake been done on the credit card sales and agree to deduct back the RM50 on top of these.

End-up I wait until today the deduction is never been done, so I do call to Mxxbank and ask complaint again on today 27 August 2010. Same story has been told to the customer service and end up the customer service cant solve my issue at all and just mention to me that the terms and condition of Mxxbank that having the right to change the policy of the credit card. I do ask her again are you sure that this means Mxxbank can charge any annual fee or maintenance fee annually of 100 , 200 as they like with this term and condition. So she say yes and I DECIDED TO CANCEL THIS CARD DUE TO THE SERVICES AND SECURE IS TOTALLY NOT THERE, AND THEY CLAIM THIS AS THE BANK THAT PROVIDE FINANCIAL SECURITY TO THE PUBLIC.

The outcome that i see from here is Mxxbank credit card sales is totally unprofessional BUT Mxxbank management do know these and never take any action about these. PLEASE DO IMPROVEMENT ON YOUR MANAGEMENT AS YOUR COMPANY IS A LARGEST BANK IN MALAYSIA BUT SERVICE IS TOTALLY LOWEST GRADED in MALAYSIA.

Your Company REPUTATION is your image, you NEVER CARE on it is just like YOU WEAR NOTHING WALK ON THE STREET and same to YOUR EMPLOYEE NEVER CARE YOUR COMPANY IMAGE.

WISH all other Mxxbank card holder continue Enjoy the "GOOD BENEFIT" FROM THIS BANK.