Read the warranty clauses properly. If we are in the right, there is no need to 'blackmail'. them or anything. Just state our case and that's it. 'Blackmailing' the company makes us users look like the 'bad' party.

bro climacool.... your ride is Golf GTI is it? i thought battery warranty should be minimum 2 years or 40,000Km for new car.

don't worry, you're eligible for battery replacement. just make some noise to VGM will do

cheers

Pelvin, you might wanna check out this site http://paultan.org/2010/10/18/volkswagen-p...st-impressions/

and after, please drop by to any VW Dealers to feel it yourself. Happy hunting.

1. invalidate engine warranty (this is a serious one, as the air filter is a very important part of the engine, ALL engine claims can be denied if u change filter)
2. No discernible diffrence, in fact in a few documented cases, K&N filters cause a drop in power
3. K&N is a oiled filter, gets dirty very fast in msia, u need to clean it every 5k km, and it takes a day to dry....which means u cant use your car for a day

I used to sell K&N filters, always advise customers NOT to buy...but in the end..they want..so i stock lor...not my problem if they dun want to listen to advice. 99% of k&n users...install it..and never touch for next 5 years...its damn disgusting, totally clogged with dirt and grime

Wow..how about like sparks...that one also will void bo?

yeah..air filters are a waste of $$$ if you dont maintain it.

Yes...I going to collect my car later and see that they say.

Just called the Wearnes VW service centre and check my car whether is ready to collect or not...There is a front desk admin pick up the phone...you know what she say ?? "Sorry sir, ALL OF YOUR SERVICE ADVISOR ARE NOT AROUND and CAN YOU CALL BACK LATER OR LEAVE A MSG".... OMG, wtf is this service centre ? Speechless and off the phone... Very dissapointed with the service

Can someone pls just link the few pages before to VW. Pls VW dont end up like NAza service..!!!

I called again few minutes ago...nobody pickup at all BLOODY H*LL~

tsk tsk tsk..really crap la...like that...VW also Malaysianized aledi..

Tak apa atitude...

Dissapointed lo...like that whats the point give 5 years unlimited warrant when 1st claim run into a wall.. puiik
If just take 2 years warrant can get back money ah?

I did email them w.r. to this but so far no reply. I also include link to this topic.

You guys should email too~

info@volkswagen.com.my

Hi guys...lets not turn this..

DAS--->SAD Auto

Well all I can say if you look for their Managing Director in lets say Google and find that he is on Linked In and then send some mass complaints to him there, it might be a little straight forward and creepy

I complaint bcoz i do not want VWM to turn DAS Auto --->SAD Auto~

Called my SA at Cergaz today as I wanted to change the HU. he informed me it will void my radio warranty only and will not affect other parts.

Suggest you call your SA to find out.

RCD310 to RCD510? Nice one..

The problem here is SA may say..yada yada..VWM will say ...duhh...

Assuming SA say..no worries warrant void fo radio only. If like Climacool here..the replacment radio leech the batt ...you will get the same problem faced by Climacool today..

Doesnt matter if its RCD310 -> RCD510. We should get 'OPTIONS'..like our kiasu conterparts. At least let us chose what we want to upgrade. Here VW policy..."what you see is what you get'. Chage anyhitng in between ...MAY void guarantee.

Read the above mentioned post by climacool where his HU caused his battery to be spoiled. He can't get the warranty claim back for his battery. SA will say one thing but SC will say a different thing as well.

I called again an hour ago...the SA told me: "The radio seen not original from Volkswagen, Did you change the radio"...I never ever mod anything for my ride, how come its not original ? The same answer from him "we will to full checking on it"
I guess can't get my car by today:(

---

Added on February 9, 2011, 3:10 pmYou are right bro..Take this valuable leasson. Sometimes we cannot 100% trust SA, they are so tricky ...

This post has been edited by climacool: Feb 9 2011, 03:10 PM

Well, this morning I sent my car to Wearnes VW and I told him my issue...He call the Service advisor at VW Jalan ipoht. After that, I asked him that am I eligible to claim a new battery because the radio causing the battery leaking off the energy. He replied that I'm not be able to claim a new battery because the battery warranty is over and subject based on individual driving condition. I was like...WTH ? I told him...Is not about individual driving condition, is because of the radio issue...He never reply anything to me.

From the VW 5-Year Warranty Terms and Condition

9. ELECTRICAL SYSTEM

Speedometer and sensors, odometer, tachometer, temperature gauges, horn, wiper motor and associated sensor, windshield washer reservoir, fluid level sensor, headlight washer pump and associated components, head light switch, brake light switch, turn signal switch, emergency flasher switch, door switches, back-up light switch, fog light switch, alarm system components, wiring harnesses and connectors (non-modified by after market installation), cruise control components, Starter motor unit including solenoid, Alternator unit, Voltage regulator, Coil unit, ignition locks and electrical components, knock sensors, infrared entry receiver (not for battery replacement), power door actuators and associated switches, sun roof motor, sun roof switches and relay, convertible top hydraulic motor and associated wiring, window regulator assemblies and motor, power window switches and associated wiring, side view mirror motors and associated wiring, sunshade motor, air bag sensors and warning lights and associated components, air bags, seat motors and heating elements and their relays, and multi media interface (MMI) components not related to navigation and sound system, ignition switch, air bag sensors, airbags, seat motors, heating elements, headlamp control units & horn.

Excluding: - Batteries, Light bulbs, Wiper blades/ rubbers, Distributor cap & Relays


Normally the Batteries being a consumable part is not cover by warranty. Please note the VW 5-year Warranty T&C above. However in Climacool case if the first SC at Jalan Ipoh is correct and that the radio drained his battery then its a car defect. if its proven car defect then the battery should be replaced.

Wearnes SG besi got the " Worst" Service in the world..i got so fed up and ditched the warranty and service outside