Hi all,
I have a few questions that wish some of you can help answer:
I only subscribe to very minimal channels, paying RM62.90 per month.
Last week, I received a postcard from Astro asking me to call their number, urgently!
I called and they said they want to replace my old Nokia decoder to new one, absolutely free of charge.
I agreed and I got the new B.yond and new disc installed today.
The installer said it needs 1~2 hours for my Smart Card to activate.
So leave the smart card in it and don't turn off the B.yond decoder.
This is already more than 6 hours now, and I still see "Please insert your Astro smart card. (1)" on the screen.
I can listen to Radio channels, and that's all.
I can see the UI, go to Setting page etc..
The decoder is connected using HDMI cable.
I called the installer earlier, he said he will call Astro and check for me, but he never call me back and it is late now, not good to call him and disturb at this time.
Now my questions are:
1) Should I call Astro myself at this time? What is the operating hours or Astro customer service at 1300-82-3838?
2) How do I insert Astro smart card properly and correctly?
Whenever I insert the card into the slot, nothing will happen and "Please insert your Astro smart card. (1)" message stayed on!
If I gently push the card further in (meaning totally in), the screen would go blank and a moment later, it display I insert the wrong card or the card was insert incorrectly.
3) I read some forumers here said HDMI interface only available if I subscribe to HD.
Now I haven't subscribe to HD (yet) and am using HDMI connection, but I can still see all the on screen display, menu, TV channel guide etc...
Am I having the HDMI issue? If my HDMI interface is not activated, can I see all these information on TV?
I think this message already too long and I apologize if this post annoyed someone.
Thanking you in advanced for any help!