QUOTE(noprob @ Apr 9 2011, 05:47 PM)
Well to me they being disrespectful for their own customers and bullies .
if wanna make reinforcement , then do it right . do it smart .. try not to humiliate others , esp if the person is older than u or even some 'kampung' looking man (maybe their first experience flying) . educate them , explain to them politely . they (AA) must remember , they are offering services .. so service well ..
when somebody wearing a smart black shinny leather shoe and clean smart full suit doesn't mean his brain / attitude 'smart' too .
lucky the surabaya airport is small (but still its 2 level building) , can u imagine like KLIA ? and the officer made u to run back to check-in counter to settle it .
if they still stingy abt the cabin luggage weight , they shud put the officer next to the check-in counter .. and like aeiou228 says , by "sigh judgement" if he thinks its too heavy or bulky luggage then stop them then and there .
beside , what u think they will do w the excessive cabin luggage btw ? ... most they'll either make u pay for it or dump it in the cargo luggage (so still on the flight)
a few kilos wont hurt the plane , but an uncivilized act or attitude is a black sheep to the company's good name or country .
just my 2 cent sis .. cheers
Well, hope this is no offend to you but I think it clearly states in their website that cabin luggage should be <7kg and of certain size. All airlines have the same rules just that depends on them being strict or not.
They are usually less strict when the flight is half full but when it's 100% full, then it might cause a hazard to everyone just because your stuff is 1-2kg heavier. You'll never know what happen.
Again, those who actually try to sneak in the luggage, they just hide it so the check in officer can't see it, i see that happening all the time. I don't see alot of ppl at the check in counter asking if his/her extra bag is allowed to bring on board or not. Don't you think so?
So i guess passengers should know the T&C before purchasing air tickets.