their customer service is the worst and they are outright daylight robbing....
anyone had similar nightmare or worst than mine??
Worst nightmare with car accesories shop, car accesories shop nightmare
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Aug 1 2010, 01:10 AM, updated 15y ago
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#1
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142 posts Joined: Aug 2010 |
yesterday i had the worst nightmare in my life going to a car accesories shop in puchong. i bought a "so called" taiwan Double Din car dvd player from Ken Ken Car accesories in puchong, nearby tesco, for RM780 including installation. the first unit the gave me only last 1 week as the radio reception is very very poor. there are static and the radio volume usually drops to almost not audible and later after a few minutes, back to normal. Ken Ken changed another unit for me and it is worst. this time, the LCD cannot display after 2 days of usage. they changed the socket and wiring and still the same problem. later i found out that Ken Ken actually collects the faulty unit from other unsuspecting car buyers and replace another faulty unit into your car. Your car's faulty unit will go to another buyer. the cycle goes round and round. there are screw marks and fingermarks on the "new" units. they are not willing to refund your money but asked you to upgrade to another DVD player which is priced very high. before purchasing, they will tell you how good the unit is until you start to face problems and that's when they force you to take another faulty unit or upgrade. it is insane!
their customer service is the worst and they are outright daylight robbing.... anyone had similar nightmare or worst than mine?? |
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Aug 1 2010, 10:33 PM
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#2
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142 posts Joined: Aug 2010 |
QUOTE(jakal sombong @ Aug 1 2010, 01:20 AM) wow youre mugged thats all that i can say. yeah, i felt that i was robbed at that moment and i was at a dead end. if i give in to Ken Ken, their daylight robbing is successful. if i put up a fight, i might lose my RM780. either way, i'm at the losing end.go ask for a refund.... or report it to the consumer tribunal and sue their sorry ass!!! i hate it when people conned other peoples money !!!!! are you a MIM ALIF LAM YA WAU???? sorry, i'm not a MIM ALIF LAM YA WAU. |
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Aug 2 2010, 12:45 PM
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#3
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142 posts Joined: Aug 2010 |
QUOTE(makaveli @ Aug 1 2010, 06:18 PM) same goes to me.But not in selling faulty unit. luckily you didn't pay him any deposit and you can still walk out of him. if you paid him, than you're gonna get stuck...i called him 3 month ago(if i remember) to cod Pivot Push Start Button (10pcs) for me to resell it back to other acc shop around my hometown. So 1st we deal 1pc rm30 and i say ok if only i take bulk min 10. So i called him to deal at Nilai BBN cafe. So he came by with a ugly kenari full of Gab,Pivot Push Start,Apexi Timer,Led plus some smile of chinese immitation stuff after 1 hour waiting for him Who cares so we deal on. So i about to check the item he told me 1pc is rm50 if i take bulk.I was like WTF !! you said on phone rm30 now rm50.Then he told " thats not me its my dealer,im the supplier". lol,i was like smacking him up with while i inhale my ciggarate.. So like KKNCCB this guy trade around.So called Online Sales. This Ken Ken acctually from Sato Acc that really famous... all these cheaters need to be blacklisted from trading. |
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Aug 2 2010, 06:41 PM
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#4
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142 posts Joined: Aug 2010 |
QUOTE(MyWifeCar @ Aug 2 2010, 04:31 PM) i found the shop and the person i dealt with in Mudah.com. Since it is a company, i thought that it is trustable. unfortunately it wasn't as what i have expected. You dealt with Ken Ken before? |
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Aug 3 2010, 09:51 AM
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#5
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142 posts Joined: Aug 2010 |
QUOTE(makaveli @ Aug 2 2010, 09:34 PM) they are very wide. i still see Pivot VS and HKS in Ken Ken. They are also selling Ultra Racing bars. are they imitation too?if my memory serve me right,KenKen team who brought Pivot Immitation to Garage Sales 1st. End up,they got screwing on ass... so far i get my Pivot VS and Ultra Racing from Kakimotor. |
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Nov 20 2010, 02:25 AM
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#6
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QUOTE(timbell @ Nov 19 2010, 03:20 PM) i also kena with this Ken Ken.. did you buy from them or install by them?call them to get confirmation price for the HID.. so, they said 1 set just rm108..cash & carry then, when i come to buy that hid.. suddenly, they increase the price to rm120 because i dont want to install at their shop.. my bro-in-laws friend also kena before after i related to him that i bought the DVD from Ken Ken. they sold the HID lights that are not lasting. it lasted only 1 week and one of the lights burnt off. they didn't let him change for the similar one by giving excuse that they have no stock. in the end, he bought another set of HID from other shops. |
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Dec 21 2011, 12:32 PM
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#7
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QUOTE(Blue_Money @ Aug 31 2011, 11:17 PM) Just to share, That was crap man. i hope to see ken ken close shop one day but to date, they are still in business. damn!SATO shop in AMPANG(WATERFRONT)-closed down already though I ordered full set Myvi bodykit from them -front bumper - 1pc -side skirts - 1set -back bumper - 1set -back bonnet c/w mirror w/o spoiler -paint job and installation -front fog lights Paid deposit, wait for goods to arrive as it is a plug and play kinda setup. When i arrive everything seems nice, until i notice the back bonnet top has 3holes for spoiler. I asked about it and they say its there initially as new models all have spoilers so if i am not getting one they will cover it up for me providing i leave my car for one they and they will send it to ''klang'' for it. Next while inspecting further i saw marks on the screen like a square shape. Then i realise something was done to hide away a sandblast car plate no. Straight i ask if this is a second hand stuff, only they admit and apologise that there is no new set so they have to get from those 'half cut' shop. I was like WTF, and they even quoted me for new set and paint job for the back bonnet unit. Continue asking for discount on that as personally i did not like 2nd hand stuff adi and the colour is abit faded away, what made me even more angry is that he then tell me that the set did not c/w with the wiper motor and say if i want it i have to put in an extra RM50 for it. I said no and ask him to just keep the motor from my old bonnet and he kept quite. Everything done got some discount, after 1month my fog lights was filled with water and ofcoz not functioning anymore. Went back to them and their answer was .... ''Taiwan products are like this one le, if u want it to work again u buy new set - RM200, if not i give u something like original type Rm350.'' Did not do anything and just went off. To be truthful i am so glad business was shit to them and they have to close down, i mean... with that kinda service, u brought down the name of 'SATO' all over the area. Hope that guy is unable to work or even open another accessory shop... |
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