ear Sir/Madam,

Thank you for contacting TM.

Referring to your e-mail dated on 1st August 2010 pertaining on your Streamyx slow issue, we are sorry that you had to go through this unpleasant experience.

Kindly inform that we are not receive the attachment from your e-mail as we need your co-operation to provide us with the attachment of the said file in order for us to take further action.

We also would like to advise you to provide us with the latest speed test from out TM Speedometer websites, http://speedtest.streamyx.com.my/ . However, if the result is below 80% of the required speed, please reply us by attaching the result in kbits. We also appreciate if you could provide us the screenshot of your ping (-n 30) result from your Streamyx connection to any particular websites for further  investigation. Please follow the steps given as below.

To run a Ping command:

1) Click Start
2) Click Run
3) type: cmd
or type: command [press Enter]
4) In MS-DOS prompt, type: ping {your website address} -n 30 [press Enter]

5 ping test to international (please specify any links that you are having difficulties accessing):

1. ____________________
2. ____________________
3. ____________________
4. ____________________
5. ____________________

If the problem still persists, please provide us the following details  for further action.

1) Username:
2) Contact Person:
3) Contact Name:
4) Contact Number:
5) Operating System:
6) Modem Brand:
7) Ping Result:
8) When is the best time to call you:

For further assistance or feedback, kindly e-mail us at help@tm.com.my.
Alternatively, you can also contact TM at 100, choose language and select "Technical Assistance".

We would like to thank you for your feedback and we look forward to serving you better.
Regards,

Raja Nadia Hidayu
Customer Service Support,
Telekom Malaysia.

www.tm.com.my