QUOTE(owc @ Nov 23 2010, 03:40 PM)
Their web portal and the call center is not yet up lar.
Anything just email them at yescare@yes.my
Within 2 to 3 hour they only will reply.
I think they not enough workers.
Wrong. It was up for some folks, they can login into their pre-registered account yesterday, but their account balance is inaccurate. My buddy's account balance, when he logged into, shows -RM50 balance! I called their call center and went through the process of inputting my account details and got an account balance of RM0. The system is up, but the accuracy of the data isn't there yet. I'm not gonna go crazy with downloading at this time, I'll wait until their system is up and running with traceable data balance.
The fastest way right now is not email, but Twitter. They have dedicated Twitter account named @Yes4G and @YesCare, and I've gotten response from them about my enquiry on account balance in less than 15 minutes of posting the tweet to them. However, since they're swamped with multiple requests of varying scope, they've promise to either get back t me via Twitter itself or the contact details I've provided to them.