I've called up Maxis 123 to file my complaints today! And, I've now converted my lines to other operators.

Things are like this, share with u all.. Hopefully you won't get caught with this ''being CHEATed'' experience!

I went to Maxis center KLCC last month on 17th May to upgrade my data plan from 500GB to 1.5GB; at the end of the billing day, what I got it's excess data usage! Guess what~ my actual data usage for the entire month is only 462MB, not even excess the old quota 500MB, and I'm actually upgraded to 1.5GB..

So, I've found out from Maxis center in The Gardens today that they'll separate the charging rate base on 2 different plan based on before and after 18 May. I was being double charged based on this calculation
1)24 to 18 May: pro-rated daily usage = 500MB / 30 days x 25 days;
2)18 to 24 (my monthly billing date): pro-rated daily usage = 1.5GB / 30 days x 6 days.

So even though my usage is less than 500mb, but based on pro-rated calculation, I have used more than allowed. So I was charge crazily expensive data charges!

This is an idot calculating system! .. Or, rather to say, it's a gimmick for them to earn millions of dollars /mth from customers''so-called' excess data usage!!

And, the time I was ugrding my data plan, no customer service representative explain this point to me !! So, I'm feeling being cheated !!

You paid to upgrade your data usage, but grab an "extra charges" at your billing date!

I've called up Maxis 123 to file my complaints today! And, I've now converted my lines to other operators.

Things are like this, share with u all.. Hopefully you won't get caught with this ''being CHEATed'' experience!

I went to Maxis center KLCC last month on 17th May to upgrade my data plan from 500GB to 1.5GB; at the end of the billing day, what I got it's excess data usage! Guess what~ my actual data usage for the entire month is only 462MB, not even excess the old quota 500MB, and I'm actually upgraded to 1.5GB..

So, I've found out from Maxis center in The Gardens today that they'll separate the charging rate base on 2 different plan based on before and after 18 May. I was being double charged based on this calculation
1)24 to 18 May: pro-rated daily usage = 500MB / 30 days x 25 days;
2)18 to 24 (my monthly billing date): pro-rated daily usage = 1.5GB / 30 days x 6 days.

So even though my usage is less than 500mb, but based on pro-rated calculation, I have used more than allowed. So I was charge crazily expensive data charges!

This is an idot calculating system! .. Or, rather to say, it's a gimmick for them to earn millions of dollars /mth from customers''so-called' excess data usage!!

And, the time I was ugrding my data plan, no customer service representative explain this point to me !! So, I'm feeling being cheated !!

You paid to upgrade your data usage, but grab an "extra charges" at your billing date!

Moderators NOTE: DO NOT DOUBLE POST!!!!!!!!

This post has been edited by HerbsandBeauty: Jun 12 2011, 11:46 PM

well, it do works sometime... but, i felt that really depends on what kind of CS you dealing with..

if you complain to the CS who care about their companies brand and good in working attitude, then it's fine..

but if you complaint to the CS who don't care about their comapnies image n brand, then you'll get headache and disappoint on the poor service you received..