I got my VIP5 installation done at home last saturday and started experiencing problems with the DIR 615 a day after. The problem was one where internet access kept crashing. Initially, a simple reboot (off and on) rectified the problem as I was told the unit tends to overheat and crash. This became a daily affair whereby I'd need to off and on the unit at least once a day.

Yesterday morning was no different when I found internet access was down. This time however, the usual off and on routine did not work. The DIR 615's LAN ports must be dead as the lights blink once after initial boot up, go off and stay off.

I have lodged a complaint and am awaiting for TM's guys to come by for a diagnosis. Was told that if necessary, they'd issue a replacement unit.

My worry is that this problem will persist even after a replacement has been done as I leave the entire setup on 24-7 and mind you, I'm no heavy downloader, mainly surfing and IPTV (my home TV reception suxx).

I'm sure I'm not the only one experiencing this and if this is the case, why is TM still sticking with the DIR 615? D-link products are well known to react negatively when overheat occurs and their overheat threshold are not "high".

Anyone found an alternative to the DIR 615 yet?

Indeed! I must agree that their service level has improved since the days of the 56k dial up on 1515. Still awaiting for a call from their field team to fix an appointment for them to come by my place to look into my problem DIR 615 unit. Considering that I am not a heavy user and this problem existed even for me, I think TM needs to find a solution/replacement for this quickly or they will be losing $$$ from having to service similar complaints

The TM field guys just came over and changed my DIR-615 and things are back to normal......but for how long I wonder

The BTU deployed to me is a ZTE

Won't the default IP be 192.168.0.1?

Don't think you'd need to push very hard. Just make sure to keep the unit nice and warm, if you know what I mean. Sure koyak

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Added on August 17, 2010, 2:28 pmThe number that comes with Unifi is fixed. You can just easily use a splitter to split your phone and fax

This post has been edited by richard912: Aug 17 2010, 02:28 PM

I'm actually thinking about investing in a good notebook cooler pad to put the DIR 615 on, as some of my friends have suggested. The little devil can get really hot (much like most of the products under the same brand) and goes hay-wired when overheated

My BTU is located in my study while the STB is in the livingroom (I live in an apartment). I have no problems with lag using a pair of homeplugs which can run at 200mbps between the BTU and STB but do note that the DIR 615 ports are only 10/100. Just make sure the pair of plugs are on the same phase of your home electrical circuit.

If you are worried about having too many plugpoints, go for the HL109EP model.

FYI, Aztech, the maker of the Homeplug, has since launched a gigabit version of the homeplug

This post has been edited by richard912: Aug 17 2010, 04:24 PM

The DIR 615 has a USB port in front

Here's mine....and I'm on VIP5 only


This post has been edited by richard912: Aug 17 2010, 08:15 PM

I used to be on Streamyx 1mb for RM88 per month. Add to this RM20 for the phone line, I used to pay RM108 per month for 1Mb of internet access.

At RM149 per month for the unifi VIP5, the additional RM41 per month now gives me 5 x faster internet access, HyppTV (programming sux though) and supposedly FREE calls to landlines using the VOIP phone.

Leaving out the issues currently faced with the equipment, I'd say it's worth the whole nine yards .... or the RM41 more per month

The most common method for capping is to downgrade your bandwidth after you hit the pre-set limit

Oh dear. The replacement unit I got on Monday seems to be working fine so far. Didn't need to rest it (off and on) yet. Keeping my fingers crossed that it stays that way. Btw, my entire set up is on 24-7 but I'm not a heavy downloader

I agree. The perception that "free installation will expire <date>" is supposed to send people scrambling to sign up. Hence, they will likely continue to extending the expiry date for free installation.

The Panny DECT phone they provided me with must be faulty as I have noticed EVERYDAY, the time and date settings seem to go off

Planning to replace it with a KX-TG6512B DECT 6.0+. However, don't think this is available yet in MY. Will likely look for it the next time I'm down in SG

It's definitely a better piece of equipment compared to the DIR 615 but based on past experience with products under the same brand, I would prefer other alternatives.

TM should actually allow users a choice to "buy" better products as an alternative to what they are currently dishing out. I'm sure alot of us won't mind paying a one time additional charge for optional upgrades

They did the same where I live over a weekend during which we signed up. It took them more than a month before I finally got the installation. Maybe it was because we specifically requested that the installation be on a saturday?

If they allow you to sign up, it should mean your area is ready for unifi. To verify, they will ask for your existing phone number for confirmation of this

Just an update that the replacement DIR 615 I got last monday has been working fine (touch wood!) and have not required any resets so far

1-800 calls are free but 1-300 calls, you kena charged