Actually, different TMPOINT will give the different answer to you...
They seems not having a some kind of "standard" regarding their services...
Maybe you can try to go to another TMPOINT and asked them to "change" your speed from 384 to 4Mb....

Very sure that it can be done because many of us have got the speed changed.

The TMpoint in Taipan said I ve gotten the notebook so it's not allowed to modify speed...guess I have to search for another TMpoint

I did mine at TMPoint Puchong in less than 10 minutes.

If i want to change the speed, I still need to fill in any form?

Is it possible to upgrade online? How is the process of upgrading? will they send some technician to my house?? I am not at home often.

Yes, the same form as the Unipack application, but the officer at the counter will tick UPGRADE instead NEW APPLICATION...

They let you changed from Uni pack into another 4mb Uni pack for 4MB for RM88??

The first time I went (Last year December), they freaking told to me come back next year because of current upgrade is closed, need to wait until next year or whatever blah blah.

I went again this year February to upgrade my line and they rejected saying my line isn't allowed for upgrade and some-more I pleaded many times, the guy went and talked to his boss after 1 hour (sat there wait for an hour..great) came out told me I can upgrade to "standard" package only that cost RM88 for 1MB, and require me to present the student ID etc (it was registered under my sister since shes pursueing her degree in college) and it will take 1-2 weeks...what the hell...

This post has been edited by aKiSuSu: May 23 2011, 10:42 AM

Yes.

A technician will come for a short moment.

I actually didn't ask about price. I just signed the form and get it done. Lets see how the bill would be later on.

I m not at home from 9.30am - 7pm for weekdays, possible to reject technician visit? I can check the speed myself...

I'm not sure. The technician switched ports before coming to my house. Then he comes to check SNR. If it's okay, he would use my house phone to make a call to TM to perform the upgrade. He will leave once the speed is confirmed upgraded.

The technician came to my house on Saturday evening.

That day my modem has down n TM technician come n replace it
He told me that 4mbps user's modem is lifetime warranty, I dont think so...
Anyone of u can clarify this ?

Kay thanks for your info.

yes la bro...

as a user and as a network support for a broadband company(non-msian ISP), i'm very sure of what i'm saying.. cos i personally monitored those signal details as it changes overtime and when i asked TM to help me cap to a lower speed =)

No... for Streamyx HSI (High Speed Internet, which is 2Mbps and above), the technician MUST come to your house to check the condition of your line...
If your line are not qualified for HSI, like SNR Margin is way too low or Line Attenuation is way too high, they will cancel your upgrade immediately.

Your SNR Margin must be more than 15dB while line attenuation must be below 40dB




You can directly deal with the technician for the installation appointment...

This post has been edited by AjkR06: May 23 2011, 01:20 PM

Thanks !! I will make my appointment on Saturday

sure can upgrade the speed.. im from 1mbps to 4mnps now..
done it at TMpoint Taman Desa..on 8th of March
they will send a email to HQ for ugrade and need your student ID card as wel beside IC.

did mine change speed at P.Indah last fri, till now got no further news.
Next time i better do it at Kajang, more efficient !

Hey guys, let say my bill is dated on 24th, so when will thy start charging me the RM88 fees ?

This post has been edited by McRyan: May 30 2011, 08:26 AM

Can I know is the form to fill is the white colour one piece of A4 paper only?

For me, it is a white A4. Single page.