QUOTE(bmkia @ Jul 21 2010, 10:09 PM)
... Go to the Consumer Tribunal if they refuse to refund you. The Consumer Tribunal will fight for you for RM5 which is all you have to pay when you lodge a formal complaint. (Make sure you keep all the records)
No point highlight to HQ nor Careline. They are one and the same.... They are just good at saying, we will check and get back to you (which they never do). Personally, I have heard this more than 10x... even 2-3 emails from CMD Naza HQ saying the same.... Its total BS.... Naza could handle it better by not making empty promises every time they fail to deliver. This just goes to prove, NAZA CMD is a real joke and is 100% not committed to resolving your issue, they just log down ur complaint and thats where it ends.
I don't agree with making 1st class attention, it just frustrate you when there is nothing you can do about it but make yourself and some Naza staff miserable.....
Bro bmkia, i can understand your frustrations. Though not as bad as you, I have had almost similar feeling in my dealing with the company's Careline / CMD. Still, I think it is better to lodge any complaint there first, at least give them a chance to resolve it, despite their unmindful attitude,
before (and be prepared in) going to The Consumer Tribunal.
But the worst experience I have with the company is their blatant denial and/or distortion at their management levels (such as sales manager) on sales promises made.

The dishonor practice reflects little if any due respect to basic consumer rights. Perhaps this is not uncommon in Malaysia, but certainly a disgrace.
As a bro once put it, "the car is good, but company lousy." (as he sold me the k-emblems...)
The bitter lesson is: as or before you make booking and d/payment, insist that all sales promises are clearly documented, signed, and chopped.
Added on July 23, 2010, 2:12 amQUOTE(izputra @ Jul 20 2010, 11:02 AM)
Added on July 20, 2010, 11:33 amAiyaa..kindly dont call me sifu laa

Me also not expert enough. Maybe i'm wrong also. i just try to recall back the theoretical parts of Force & Aerodynamics for practical purposes. hopefully my memory still serves me well..already 9 years leaving college u know & i did not practice it either on my current job
Somehow your SC manager's statement might be right also. If the BK was designed & tested properly in a wind tunnel (to get the best design for streamline air flow especially under the car), the BK might reduce the Drag Force (FD) under the car thus improving FC. But this improving FC figure are ignorable/unnoticeable at a low speed. It is somewhat more noticeable at a high speed cruising. In conclusion, i'm not sure enough whether our versions of BK that available here are properly design (for streamline air-flow) & fully tested (wind tunnel) or not? At least the BK do the justice to my eyes coz our Forte looks very nice & sporty with BK actually

Noted, and thank you for sharing your professional knowledge, bro izputra.
This post has been edited by orang2: Jul 23 2010, 02:12 AM