Hi all,

I've some problem with my SA and need your advice.

Last 2 week I paid a booking fee for forte. 3 days later, loan was approved and SA asked me to paid the rest of
down payment. She promise to me that she will deliver once remain balance is paid.
I made a full payment on the next day and hoping I'll received it on that day or another 1 or 2 days.
I booking for PJT plate number at that moment and she mention to me, I need to wait for PJT series open for registration.

Last Wednesday, she mention that plate has been register, now need to wait for Customer Release Form
and Custom Release(I not sure what purpose for these things).She promised to delivery on Saturday but again
she keep mention that HQ haven't release the car under my name and so on and promise to delivery on Tuesday(today).
Till today, she keep silent even I text her a messages and calls.

Then I call Naza customer service and found that my booking not inside the system and know nothing about my purchase.WTF!!
Even the branch manager (Autocity branch) doesn't know my booking ever exit in there.
The point is, I've settle my down payment 21K and I've signed bank agreement yet they don't have any trace of my booking,
didn't place my booking into system and keep saying she will deliver today!! . What about plate registration?it is a liar too?..
What should I do now?. Please advice.

I paid by cash. They issue me an official receipt under company name but either the money
goes to right party, still unknown.



I call the manager but her answer very disappointing. Will follow-up today. Should I
request a compensation?



Agree. The careline people threat me like I didn't buy any car from them. They asked me to
make sure all the detail correct or not. They even asked me how much down payment I've paid.
They thought I want to make noise because I yet to receive a car. I can tolerate if SA to be transparent from early stage. Instead to be honest, she promise earth and moon to me like no
tomorrow. . They also refuse to take responsible but blame me because I not understand about buying car process.