Dear all potential buyers,
I write in this blog as an attempt buyer to purchase Forte and my experience left me with each and every regret. To warn the potential buyers of Kia from Penang, especially Juru Autocity branch, i post my recent complaint to Kia HQ for reference below. I am at a lost here and not sure what I should do. I hope no one else will suffer the troubles that I been through.
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To Client Management Manager,
I would like to lodge an official complaint towards Naza Kia Juru Autocity branch. I placed order for Forte 1.6 SX in August and was promised delivery by August 27. However, the car is not
delivered until now. Various excuses were used including robbery at Kia, system down, relative sick, consume cough syrup and cannot wake up etc., causes delay until now. I paid full downpayment through 2 checks, the latest delivered on
24 September 2010. I have the check number for reference if required to. This is not the worst, the worst that worries me is I made a mistake to trade in my old Kancil with Kia as part of downpayment for new Forte. They promised a
bill of sale with second hand car dealer. I transfered everything including JPJ voluntary ownership transfer form to Kia, by now I have not received any valid documents for ownership transfer. There is no evidence of second hand car
dealer in play as well. I am really worried that I have been cheated and my car will be used for unlawful purposes without my knowledge. Communication with both Kia sales Jaya and her manager Linda broke down. They
are impolite, nonresponsive and keeps mentioning I do not have anyone else to go to except the sales executive, even to the extend of asking me to be "baik baik" with sales and said I do not have right to put manager in between. I am so
at a lost here, worried and frustrated. I regret all decision to transact with KIA and would like to cut off all transaction with KIA, I do not want to buy the car anymore, and I want my Kancil back. I would like a refund for all
transactions made. Please help to advice how should I go about doing this. Thanks.
Sorry to learn about ur experience. Hope u get ur car and refund back.
Btw, this is Naza's issue but affecting KIA's reputation.