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 Fanboyism and Brand Loyalty, Link from MajorNelson's twitter...

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TSnavigator
post Jun 6 2010, 03:28 PM, updated 16y ago

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http://j.mp/aqCRRk

An interesting article to explain fanboyism from Major Nelson's twitter and it's interesting to me. So I'd like to share with you guys.

Next time post this on the face of PS3 fanboys and laugh at them. hahahahaha.
Prime85
post Jun 6 2010, 04:37 PM

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Haha. Read it. Good article. Thanx for sharing. smile.gif

I've also got to know from some friends that PS3 forumers aren't friendly even among them. unsure.gif
Kyoyagami
post Jun 6 2010, 04:39 PM

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"It Doesn't Matter"

Yup. That probably sums up the whole of it. Thanks for the article lad. biggrin.gif
TSnavigator
post Jun 6 2010, 07:17 PM

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You all are pretty welcomed. So it's indeed a good read. hahaha. Thanks Majornelson for that and you may add him into your friend's list (I guess his list was full though.....)

Certain xboxers in other forum are hostile to those who give negative view to their "beloved" games. I dunno if those PS3 forumers are having the same "problems"....

This post has been edited by navigator: Jun 6 2010, 07:19 PM
xinan08
post Jun 7 2010, 10:06 AM

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nice article there dude..wink.gif
TSnavigator
post Jun 7 2010, 10:46 AM

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Here's the extract of article.

The Misconception: You prefer the things we own over the things we don’t because we made rational choices when we bought them.

The Truth: You prefer the things you own because you rationalize your past choices to protect your sense of self.

The Internet changed the way people argue.

Check any comment system, forum or message board and you will find fanboys going at it, debating why their chosen product is better than the other guy’s.

In modern consumer cultures like America, people compete for status through comparing their taste in products. (You can read more on how that works here: Selling Out).

Mac vs. PC, PS3 vs. XBox 360, iPhone vs. Android – it goes on and on.

Usually, these arguments are between men, because men will defend their ego no matter how slight the insult. These are also usually about geeky things that cost lots of money, because these battles take place on the Internet where tech-savvy people get rowdy, and the more expensive a purchase, the greater the loyalty to it.

Fanboyism isn’t anything new, it’s just a component of branding, which is something marketers and advertisers have known about since Quaker Oats created a friendly logo to go on their burlap sacks.

There was, of course, no friendly Quaker family making the oats back in 1877. The company wanted people to associate the trustworthiness and honesty of Quakers with their product. It worked.

This was one of, if not the first, such attempt to create brand loyalty – that nebulous emotional connection people have with certain companies which turns them into defenders and advocates for corporations who don’t give a shit.

In experiments where people were given Coke and Pepsi in unmarked cups and then hooked up to a brain scanner, the device clearly showed a certain number of them preferred Pepsi while tasting it.

When those people were told they where drinking Pepsi, a fraction of them, the ones who had enjoyed Coke all their lives, did something unexpected. The scanner showed their brains scrambling the pleasure signals, dampening them. They then told the experimenter afterward they had preferred Coke in the taste tests.

They lied, but in their subjective experiences of the situation, they didn’t. They really did feel like they preferred Coke after it was all over, and they altered their memories to match their emotions.

They had been branded somewhere in the past and were loyal to Coke. Even if they actually enjoyed Pepsi more, huge mental constructs prevented them from admitting it, even to themselves.

Add this sort of loyalty to something expensive, or a hobby which demands a large investment of time and money, and you get a fanboy. They defend their favorite stuff and ridicule the competition, ignoring facts if they contradict their emotional connection.

So, what creates this emotional connection to stuff and the companies who make doo-dads?

Marketers and advertising agencies call the opposite of fanboys hostages.

Hostages have no choice but to buy certain products, like toilet paper and gasoline. Since they can’t choose to own or not to own the product, they are far less likely to care if one version of toilet paper is better than another, or one gas station’s fuel is made by Shell or Chevron.

On the other hand, if the product is unnecessary, like an iPad, there is a great chance the customer will become a fanboy because they had to choose to spend a big chunk of money on it. It’s the choosing one thing over another which leads to narratives about why you did it.

If you have to rationalize why you bought a luxury item, you will probably find ways to see how it fits in with your self-image.

Branding builds on this by giving you the option to create the person you think you are through choosing to align yourself with the mystique of certain products.

Apple advertising, for instance, doesn’t mention how good their computers are. Instead, they give you examples of the sort of people who purchase those computers. The idea is to encourage you to say, “Yeah, I’m not some stuffy, conservative nerd. I have taste and talent and took art classes in college.”

Are Apple computers better than Microsoft-based computers? Is one better than the other when looked at empirically, based on data and analysis and testing and objective comparisons?

It doesn’t matter.

Those considerations come after a person has begun to see themselves as the sort of person who would own one. If you see yourself as the kind of person who owns Apple computers, or who drives hybrids, or who smokes Camels, you’ve been branded.

Once a person is branded, they will defend their brand by finding flaws in the alternative choice and pointing out benefits in their own.

There are a number of cognitive biases which converge to create this behavior.

The Endowment Effect pops up when you feel like the things you own are superior to the things you do not.

Psychologists demonstrate this by asking a group of people how much they think a water bottle is worth. The group will agree to an amount around $5, and then someone in the group will be given the bottle for free.

Then, after an hour, they ask the person how much they would be willing to sell the bottle back to the experimenter for. They usually ask for more money, like $8.

Ownership adds special emotional value to things, even if those things were free.

Another bias is the Sunk Cost Fallacy. This is when you’ve spent money on something you don’t want to own or don’t want to do and can’t get it back.

For instance, you might pay too much for some takeout food that really sucks, but you eat it anyway, or you sit through a movie even after you realize it’s terrible.

Sunk Cost can creep up on you too. Maybe you’ve been a subscriber to something for a long time and you realize it costs too much, but you don’t end your subscription because of all the money you’ve invested in the service so far.

Is Blockbuster better than Netflix, or Tivo better than a generic DVR? If you’ve spent a lot of money on subscription fees, you might be unwilling to switch to alternatives because you feel invested in the brand.

These biases feed into the big daddy of behaviors which is most responsible for branding, fanboyism and Internet arguments about why the thing you own is better than the thing the other guy owns – Choice Supportive Bias.

Choice Supportive Bias is a big part of being a person, it pops up all the time when you buy things.

It works like this: You have several options, like say for a new television. Before you make a choice you tend to compare and contrast all the different qualities of all the televisions on the market.

Which is better, Samsung or Sony, plasma or lcd, 1080p or 1080i – ugh, so many variables!

You eventually settle on one option, and after you make your decision you then look back and rationalize your actions by believing your television was the best of all the televisions you could have picked.

In retail, this is a well-understood phenomenon, and to prevent Buyer’s Remorse they try not to overwhelm you with choice. Studies show if you have only a handful of options at the point of purchase, you will be less likely to fret about your decision afterward.

It’s purely emotional, the moment you pick. People with brain damage to their emotional centers who have been rendered into Spock-like beings of pure logic find it impossible to decide between things as simple as which cereal to buy. They stand transfixed in the aisle, contemplating every element of their potential decision – the calories, the shapes, the net weight – everything. They can’t pick because they have no emotional connection to anything, no emotional motivations.

To combat postdecisional dissonance, the feeling you have committed to one option when the other option may have been better, you make yourself feel justified in what you selected to lower the anxiety brought on by questioning yourself.

All of this forms a giant neurological cluster of associations, emotions, details of self-image and biases around the things you own.

This is why all over the Internet there are people in word fights over video games and sports teams, cell phones and TV shows.

The Internet provides a fertile breeding ground for this sort of behavior to flourish.

So, the next time you reach for the mouse and get ready to launch and angry litany of reasons why your favorite – thing – is better than the other person’s, hesitate.

Realize you have your irrational reasons, and so do they, and nothing will be gained by your proselytizing.

Taman Linkin
post Jun 7 2010, 12:09 PM

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well how about you? xbots?
ramz
post Jun 7 2010, 12:42 PM

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listening to fanboys talk is entertaining. we do need them
gundamalpha
post Jun 7 2010, 01:31 PM

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QUOTE(ramz @ Jun 7 2010, 12:42 PM)
listening to fanboys talk is entertaining. we do need them
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Depends, if it's stubborn arguments they are fun, but stupid arguments/assumptions are annoying sweat.gif
Friction
post Jun 7 2010, 01:37 PM

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Most people have a little bit of fanboyism in them, to an extent. The ones I can't stand are the ones that preach and have an obsessive self-righteous need to "educate" people on their chosen product.
whuffy_aniki
post Jun 7 2010, 02:39 PM

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Nice article tho~thx for sharing,ya fanboy is sumtimes annoying but its fun when they started to spread false assumption or accusation plus if they dying~ly to force others to buy the product..
TSnavigator
post Jun 7 2010, 04:08 PM

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QUOTE(Taman Linkin @ Jun 7 2010, 12:09 PM)
well how about you? xbots?
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I don't bias to anything about games. What I mentioned is previously there are some PS3 forumer come and spread flame on this subforum. You may put the sae way in PS3 subforum and mentioned "stamp this on fanatic xboxer's face yada yada..." whistling.gif

QUOTE(whuffy_aniki @ Jun 7 2010, 02:39 PM)
Nice article tho~thx for sharing,ya fanboy is sumtimes annoying but its fun when they started to spread false assumption or accusation plus if they dying~ly to force others to buy the product..
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I don't like what's on purple
dark lenanza
post Jun 7 2010, 05:51 PM

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iphone sucks..
hahahaha
Kyoyagami
post Jun 7 2010, 06:36 PM

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QUOTE(dark lenanza @ Jun 7 2010, 05:51 PM)
iphone sucks..
hahahaha
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ini dah sesat abis dah bro. laugh.gif
MmxZero
post Jun 7 2010, 08:29 PM

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Man and his ego of protecting and defending a product. Those company who we defend their product should have paid us. LOL.
TSnavigator
post Jun 8 2010, 09:08 AM

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QUOTE(dark lenanza @ Jun 7 2010, 05:51 PM)
iphone sucks..
hahahaha
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iPhone's good. (You can't deny the sales figure.....)

Steve Jobs SUCKS.
ramz
post Jun 8 2010, 10:02 AM

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the more people buy, the more it sucks, coz its not special anymore. wii sucks!
Friction
post Jun 8 2010, 02:12 PM

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QUOTE(navigator @ Jun 8 2010, 09:08 AM)
iPhone's good. (You can't deny the sales figure.....)

Steve Jobs SUCKS.
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Good for those people, but not for leenaz... hahaha
nightshade_nova
post Jun 21 2010, 05:40 PM

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very good article.I for one, not a fanboy, but prefer ps3.maybe cos grew up playing ps1 and ps2.
planning to get the new xbox slim.

I hate the xbox for one reason, piracy.
pirates got their game earlier and cheaper.
makes the experience very sakit hati, like my housemate with xbox.
his other fren with modded xbox always dload ahead of release date and spoil it for him...lol

everything has a weakness, sony's free online is unreliable at best.
some blu ray have crack and renders it unplayable after some time, and with no warranty to bluray, your money is out the window.
and the new playstation plus is damn doh.gif

what I hope for xbox is that they fix their piracy issue, and adopt to bluray.

lilko
post Jun 22 2010, 06:18 AM

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I dun think fanboi will understand though... XD even they do, i think they are proud..

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