question, if i go to sg, how do i withdraw money otc at maybank or cimb? what identification do i furnish?

Does anyone have issue with the newly updated CIMB SG app? Currently having issue with completing the 2FA process for transferring money to other accounts. My usual CIMB SG to IBKR funding for 2FA process is using CIMB CLICKS SG mobile app via transaction signing. But after the update on the mobile app, I think I had to create a new digital token before being able to use it. The CIMB CLICKS website says that I don't have any Digital Tokens enabled even though I recall it being shown as enabled before their dumb mobile app update.

Currently, the CIMB CLICKS SG on web desktop does not have the option for me to do transaction signing (I originally had the transaction signing process available prior to being forced to use the newly updated app and new digital token), only one 2FA method via Security Device with very unclear options. This is the same if I use the mobile app to do the transfer, in which I'm stuck at the same 2FA process. What does the Security Device mean? Isn't it my mobile phone? I get the [EZM0101] Not registered for CIMB Security Device if I try using the OTP I get from the Generate OTP method of the mobile app.

I tried contacting customer service for hours and I can't even get a person on the line. This is freaking frustrating for me since I'm unable to find any helpful resource online to solve this issue. How do I get back the transaction signing QR code on the website during the 2FA process?