Actually I already have CIMB MY account so that was 1 step saved for me. It was just the CIMB Clicks MY linking Singapore account part that frustrated me the most..
I called CIMB MY multiple times and demand for at least an answer - quoting CIMB SG's requirement of e-KYC via linked Singapore accounts.
11 Oct: - Applied CIMB SG FastSaver online, realized that my CIMB MY Account was dormant
12 Oct: - Visit CIMB MY branch to re-activate my CIMB MY account, paid some penalties/fees.
- Later noon, CIMB clicks re-activated and around evening time, initiated "Link Singapore Account" process for #1st time.
13 Oct: - #1 Pending approval and no updates.
- Meanwhile, I decided to transfer account from CIMB MY to CIMB SG account - without realizing I did "Foreign 3rd party transfer" rather than e-KYC (thinking this was the e-KYC method)
14 Oct: - Received a call SG, received the funds, but explained to me the e-KYC process.
- He asked me to check CIMB Clicks MY and see the Singapore Account linking status. Surprisingly, it prompted me to "please input NRIC to link your SG account" again and I was surprised (thinking I forgot to submit maybe?).
- Nevermind, re-initiated the linking process for #2nd time.
15 Oct: - #2 Pending approval and no updates.
- While waiting, I used Transferwise to fund my SG account from my HK savings.
16 Oct: - Received another call from SG, received the funds, and followed up with me on status of linkage.
- I checked on the spot - same thing, it prompted me to re-initiate linking process @ CIMB Clicks for the #3rd time.
- Frustrated and called CIMB MY to log a case. CSC clueless what happened and not sure why "linking didn't appear" in my CIMB Clicks. Claim that it has already been approved from backend system.
19 Oct: - #3 Pending approval and no updates.
20 Oct: - As always, magically disappear again. Decided to call CIMB MY again and was told that "case closed without further action".
- Demanded them to escalate the case on the spot and give me an update by noon tomorrow.
- To not waste my time, I decided to initiate the CIMB MY to CIMB SG linkage again for the #4th time during night time, just in case they ask me to re-do
21 Oct: - Thankfully they did call me, but was told that the reason for the past 3 "disappearance" was due to rejection on the basis that SG account is not activated yet.
- My brain was literally full of ???????????????????? - explained to her the whole e-KYC process shared by SG call center and I MUST link CIMB Clicks in order to do ASEAN transfer, which will in turn route my SG account for approval (and activate, if approved).
- She said she will check and suggested to to resubmit my Singapore linkage and will push their team to approve by tomorrow
- told her I already resubmit linkage request yesterday night. So she went ahead to push for approval on the account link.
- About 3 hours later (around 5pm+) it was finally linked and I immediately made e-KYC transfer.
- So far still waiting for Singapore to call me, hopefully tomorrow, to complete e-KYC process and route for activation approval
