Not sure if anyone in Penang facing any issues these few days but... some time yesterday my modem lost sync for a short while and my cap of 5120 was drop to 2046, I didn't realized until I noticed my downloads are very slow yesterday night.
When I found out I quickly contact 100, got a noticed by automated machine stating there are some issues at various locations in Penang but not my place. After quick chat with level 1, I got pass on to a very polite, understanding & efficient level 2 lady who quickly within 10 mins got them to configure me to 4092 after which when she called me I told her I previously was on 5120 she got them to reconfigure again...
This time my DSL light connection was drop and never came back and within 5 mins she called which I told her not yet since DSL light was off. I waited over an hour the light was still off. I called 100 again, this time I was passed to an older level 2 lady, who kept saying my port wasn't able to support 5mb cap *cough*bullshit*cough*. She kept asking to do testing even when I said my DSL Light was OFF! We talked for a while I was very discouraged by her, as she kept on and on about 4mb means 4mb etc nonsense lots of BS from her. I told her I never achieve proper speed when cap 4mb previously, I even had to talk about MCMC and not getting 80% bla bla bla, finally I got her to get the initial level 2 lady who was in charge of my cased to call me back.
The earlier level 2 lady called me back within 5mins and apologize about forgetting to call me, as I said previously very polite. I got her to check further into my issue. Again I stressed about 5120 cap to her. Within 5-10mins she called me again and what you know I checked my modem is correctly capped back at 5120. Very efficient and polite lady, too bad I never got her name.
I am surprise that all this was done very fast for TM , considering usually it takes them days or even weeks to get them to fix any issues.
im having the exact same issue, just that i was from 4092 no to 2046 cap.On 100 which number did you pick?3? for service?I want to call them right now. Im opting for 5120.
4092 seems unstable previously, keep getting disconnection more frequently then the 5012, strange, higher caps more stable?