I think their monitoring the usage for the cap limit?

ya. it is management. there is no security issues to worry about. the moment you connected to the internet with your own router/modem with only your account, you are screwed by anyone who wants to screw you.

It is remote mangment of the ROUTER/MODEM. so if someone who is very smart, go play with the settings, then internet doesn't work. they dont have to send a guy to fix it. and dont tell me there are no people who screw their own modem then swear at tmnuts.

this great discovery is not worth the rant. If you think you know better than ISP bout network and security. then do what you want to do. Otherwise, i suggest keeping things the way they are.

Sorry I forgot to add this in, Unifi's main VLAN has no caps on it. Every user is capped at the account level only. This means if a 5mbps breaks into a 20mbps users router and takes his user/pass, he will get 20mbps at home. Nice job TM

Since you're going to be implementing an account cap, I can't imagine what people would do to get past it 

u all who read this must understand what "ISP" stands for. As an Internet Service Provider, all they can do is to give internet access to customer. n they manage to give it. the problem is about that modem. the D-link modem. they should be blame bcause they set the default settings. i think TM have no rights to change the default setting except the one that has to do with internet access.

about the question on can people change the modem..... i think they cant.... bcoz it has something to do with the main equipment at TM office n MAC address of the modem(my friend at TM told me). so if u n ur neighbour both subscribe unfi, their modem cant be exchange eventhough they have the same modem brand....

try to google about the d-link modem to find more answers

Remote access should only be granted on a need to bases by the client, and no TM staff should know nor be allowed such access unless explicitly granted.

They still want to maintain it. How can they assure that their TM staff dont exploit it?