do you mind sharing how it can endup like tat? anyway m11x come with 1 year complete cover..like this also not cover?

Hmm, wear and tear, or manufacturing defect?

I didn't do anything..I never even drop this Garbage SH*T
I was on my regular gaming session by opening and closing the lid
At 1st it was not that noticeable ..as i don really mine a small gap..not usually that pickky
but once the gap getting bigger and bigger i was like 'Oh my this is serious man"
And my friend and customer was like "Are you sure you brought this for rm4k ,it look like and piece of junk"

So i call out the dell service center and forward him the photo that i shown to u guys here.
And that's how I go a bull crap answer...about wear and tear issue bla bla bla..

Not even a year man...my 3 year Hp Laptop quality are 10 times better then this piece of crap

then this build quality bad..can complain le....

Done that already
that how i get the crap answer
he said unless it was hardware failure then they come to fix
thing such as hinge ,keyboard or any other housing matter are not covered
and I was like huh...wow
so now my monitor was like sengget one side ...aduh

Could you argue with them and say that it was an inherent manufacturing defect/QC problem?

@ lksing78 : first impression is important mate. maybe if you clean up the dust, polish it a bit then it will looks like you care more about your laptop and attract the attention that this defect is from their fault, not yours.

anyhow, 'wear & tear' is not covered my most of the warranty in the world.

the best you can do (and i recommend it) to get a few pictures from different angles and stress to them that this is not your fault and Dell's warranty should cover this.

been with Dell since my first desktop (almost 10 years ago) and i can assure you that their warranty/CompleteCover service should be much better than that. prolly you got yourself a bad CS. on the laptop side, both my old Inspirons got their loose (and i mean loose, not even broken) hinge replaced (with a brand new lid cover as well), the 6400 got the whole keyboard replaced with just a loose 'U' key.

it might depends on how you speak to 'em at times. try calling other customer service agent and see how it goes.

who is the guy who answered ur phone? the bad one i know is named steve. btw, ur warranty is 3 years complete cover? if not , i think they wont help fix..

wa..so expensive laptop can so easy rosak wan..lol..time to jump ship to sager

that graphic i would say is disturbingly horrifying for AW lover...

Looks like AW quality is dropping way lower than it used to be...well, before Dell gets in the way that is...i guess, need to think twice , but still for local laptop, AW is still consider as premium laptop

Quality really drop alot..i remember my Inspiron last for quite sometime. I use until battery gone and lcd panel really loose till canot erect properly and the unit still working fine..Never call dell once..

Now AW so many quality issue, maybe is my luck or something..

Yay!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Finally dell malaysia bring up Alienware Orion Laptop Backpack!!!
Check out the price guys....... RM249!!!! Not Bad
Gonna order for myself 1 now



This post has been edited by acidkill: Jun 5 2010, 03:27 AM

wow!! thanks for the info

Yw
Hahaha lucky i didnt bought any bag yet for my alien coz still confusing what bag to buy
Now it arrived just right on time when i looking for a bag now.

lksing alienware REP has SPOKEN !!! it is cover under warranty..he ask u to call again and if dell rep refuse to honor the warranty then pm him the name..!!!

http://forum.notebookreview.com/alienware-...ge-issue-3.html


that guy nick is erawneila

the period of the CompleteCover is never an issue. it will be the same quality of service and Dell must honour the warranty. unless your unit only comes with 1 year CC and it broke down in the 2nd year.

@lksing78

My dad heard about the issue and this is what he had to say:

I wonder if there's any discount if order more than 2 ?