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Discussion LYN Football Jersey Talk, Please read first page 1 for basic infos

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strynch
post Jul 7 2010, 03:32 PM

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Just received my liverpool away kit. I ordered via liverpoolfc.tv.

Upon checking, I found this on my NN:

user posted image

See the white lining on top of number on the left, plus the liverbird, the white color has faded, leaving the base grey color.

So frustrating. I don't understand how they could ship this out without doing visual inspection etc.

Guess I have to return it back and ask for exchange. unsure.gif

This post has been edited by strynch: Jul 7 2010, 03:34 PM
strynch
post Jul 8 2010, 02:39 PM

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Anyone has experiencing defect or damage on your kit when ordering online??

Upon returning to them for refund/exchange, eg. kitbag, etc.. what sort of courier service that you use?

Prefer the ones that with tracking number (registered) with reasonable fee. DHL is quite expensive (around RM200+) and e-parcel (Pos Malaysia) is quite slow.
strynch
post Jul 8 2010, 04:53 PM

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Thanks for replying Joonwei, but it's actually from liverpoofc.tv.

As per their email, they would refund/cover the shipping fee but if I choose DHL, it's gonna cost around RM200+. Not sure whether they going to agree with that. I've sent another email and still waiting for their reply.

The problem is on NN

user posted image

Actually I don't mind buying the Number separately and fix it by myself but I don't know where to find it. It's liverpool's font, not EPL font.


strynch
post Jul 10 2010, 11:21 PM

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QUOTE(nimrod2 @ Jul 8 2010, 06:21 PM)
hmm i've seen that NN before. i think chcher bought the home kit with that NN from liverpool store too.
currently only LFC store has it. if you wait, i believe slowly it will be available to the open market.

anyways to your question, if you wanna return the shirt, you just use pos daftar.
will take about 2weeks to reach them but safe so far.
have returned a few ebay purchases and one to kitbag.
no problems as of yet.
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LFC store has 14-days return policy. So DHL is the best option. Thanks for the suggestion Nimrod.


QUOTE(llk @ Jul 8 2010, 08:57 PM)
Mine also order from liverpoolfc.tv, i choose Gerrard #8, fortunately no problem for the printing.
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Good for you man. Previously I had ordered the new homekit (Aquilani #4, EPL NN) but encountered no problem on the quality.


QUOTE(jiunkei_46 @ Jul 8 2010, 10:25 PM)
yes.. not sure now can still get anot.. confirm got coz the shop keeper said the ladies 1 this time does not have the curvy cut.. so i guess u can try boys too to replace ladies version and its cheaper too
encountered before faulty products (NN damage and a hole behind the shirt).. just use any courier and send it back to them (GDExpress, DHL and etc) then remember to scan a copy of the receipt of your postage and send them an email and attach it.. no question ask and they will refund you your shipping.. if they can't replace the damage items, they will also refund you...all refunds will be through your credit card..
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Thanks for the advice jiunkei, I will opt for DHL.


QUOTE(overthemoon @ Jul 9 2010, 01:15 AM)
I had ..... Not an experience I would repeat ... Among the NNs ordered, was Nani for Portugal jersey ... They sent me the EPL Man U kind.  Lodged a complain (sent them photos of the package received, the mistake etc) and their rep promised to send replacement. Nada. And communication was appalling. I gave up chasing them ... For a year and a half now, I'm stuck with that NN which cost good $$$ and since I'm not a Man U supporter, I've no intentions of ruuning out to buy their jersey !!!!


Added on July 9, 2010, 1:18 am

Will be in Liverpool next month. Maybe I can look out for you at the Store ???
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I don't think that they will sell the NN separately but I'm not sure either. It's OK man, I'll try to return my shirt and ask for an exchange. Thanks for the offer.


QUOTE(amirbashah @ Jul 10 2010, 07:37 PM)
user posted image user posted image

Got it yesterday.
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I ordered the same thing NN but the liverbird on no. "2" is spoiled! sad.gif . Anyway, I'm happy for you man!


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