Meaning to say it's already +/- 17 days it has been shipped (excluding Sunday). Under Kitbag's policy you have 30 days from the date of purchase to claim a refund it your item doesn't arrive. In the meantime you can continue waiting and take inspiration from a guy here who like you, waited for almost a month before he got his. However, he reported to Kitbag prior to the parcel arrival and successfully obtained a refund.