QUOTE(superbudak @ Aug 4 2010, 03:16 AM)
dear jersey2 otai..
really need your advise and opinion..
as i post earlier,i pre-ordered arsenal long sleeve home jersey from kitbag..until now my order still not yet ship out..as I emailed them to ask for an update,one of the staff replied on 1/8/2010:
Dear Shamir Wan
Thank you for your email.
I have looked into your query and can see that we now have the stock of your Arsenal home shirt. We will need to get your shirt printed but as soon as we can complete this we will despatch your order.
We apologise for any inconvenience caused.
Kind Regards
Stuart
Customer Services
[/U]
but later tonight i got another email after I ask them when is the actual date they will ship out my order:
Dear Mr Shamir Wan
We write to you with reference to your order. We are very sorry to inform you that we are experiencing delays obtaining stock from our suppliers to fulfil your order. Unfortunately we do not have an expected date when the stock is coming in.
Please accept our sincere apologies for the delay in the fulfilment of your order and any inconvenience which this has caused you.
We are hoping to dispatch your order as soon as physically possible.
Thank you for your continued co-operation with this matter.
Yours Sincerely,
Rezwan Ahmed
Customer Service
[U]
They really let me down since this is my first order..I felt like I was being lied..

I started to consider for refund or should I wait a bit longer?If all of you guys think I should ask for refund.How should I do it?..
Sorry for really long post..Really need some guidance from all the jersey master..

:

help:
I would be upset as well, but what's even more upsetting is between the stories of their lousy name number printing application service and overall general customer service(email response time e.g.) I'm surprised so many even bother with them...this establishment if you read enough reviews is almost on par with the notorious uksoccershop.com..but good thing for me, at least, I've never had the disappointment or let down from either of them before because I never have ordered merchandise from them and never will.
Anyway, you should see what their Order Cancelation policy is..this should qualify, so see if that is a possibility because when you ordered initally there wasn't a "Pre-Order" notice on the item, or something like that right? However on the other hand on their customer policy maybe they warn that item stock fluctuation can be possible on their items and therefore you should have patience in ordering from them?
Part of getting an actual Refund when you eventually receive your item is to see if you're willing to go through all the inconvenience and hassles, of returning to Post Office, repackage the shirt, pay for packaging and shipping, wait for the item to arrive back to them, wait for the item to return to you and so forth..the philosophy perhaps is that oh well, maybe the customer expecting to to all that work/after having endured all that would think it's not worth it to bother for refund..
This post has been edited by bayernfan: Aug 4 2010, 05:39 AM