Normally how long did u guys wait for you M2 delivery? anyone in Penang?
I ended up waiting nearly 2 mths and haven't seen anything yet. SA giving me esok lusa story. I"m damn pissed.
Any deals on the tinting in Penang?

Went back 10+ pages looks like the wait can be anything from couple of wks to couple of months. Not a good start want to launch brand start like this? Give customer esok lusa story? Then wat about parts in future. I hope i don regret this choice.
Mazda is a solid brand with good reputation but this kind of poor supply management is just going to make the brand name look/sound bad.

Should not make promises that they cannot keep.

This post has been edited by happyshirt: Jun 24 2010, 11:41 AM

yaay shiok only hear people getting their new car.
the armrest can be ordered n installed later is it?

Sighhh i so understand the frustration. Mazda make me want to cry already. and i am not crying tears of joy!!!!!
I dunno why they have to make it so hard for us. We are buying the car not asking for it free. If not interested in doing business then don't try to sell the thing.

Car 1 month late from date salesman promised. salesman dunno how to call to update that will be late i had to call. in the end complain to Mazda.com.my.
Mazda.com.my said "special arrangement" car ready to be picked up on Wed last week. By Fri still no car, i ask them u sending from KL kah or from the Thailand factory? 3 days still cannot reach Penang? Oh sorry, mistake happen blame the transport co.
So send car on Friday.
Saturday morning go check OK.

They want my balance payment so, i pass cheque on Monday to the salesman.
Then blackout period start again no news. Wednesday i call ask, so when i get my car? Oh today they send the AP from KL. harrr??/ WHY THEY CANNOT SEND THE AP WITH THE CAR kah? Wait till Wednesday to send.
Say today Thursday send for inspection. Then maybe Friday get car. HAR???!??!?!!?!?

Correct ah like this? Did u guys face all this rubbish also???

Cannot buy from Daniel sim i in Penang.

[quote=bebeq,Jul 1 2010, 12:51 PM]
guys guys....i understand most of your feelings...but try be pozitif...bermaz just take over mazda and tryin to be better u cant expct super customer service right now... but i hope ll be good in future.... im checkin forte honda city myvi in lowyat forum... they are worst from us..some is still waitin for 4 5 month aint get the car....

before im honda fan... but i make mydecision for mazda...they ask me to wait for m2 sedan for 30 days ..but i got mycar in 35 day...whenever i call they pick up myphone answer me for everythin.....

of coz you are payin alot money u need to get better service...we are not talkin about 2. or 3K

as i say again...think pozitif and do urright if they doin somethin wrong but this is not mean u gotta give up from urbrand easly make them down....

hope all of you get your car asap..and enjoy with drivin...
Zoom zoom


Haiii i am generally a very positive person. I am not unreasonable. If wait is 2 mths then say 2 mths dun say 1 mth then tell me big fat lies when i call to check.
This is not super customer service that i am expecting, it is just basic courtesy. U take the $$, if u cannot deliver on time then u inform the customer. Dun try and BS me.

The country manager told me they are facing demand crunch. OK fine YOU are facing demand crunch so why is it the CUSTOMER who is getting stressed out? They may be new to the market BUT make sure u train your personnel first.

Can anyone tell me why Car arrive on Saturday but AP only arrive on Wednesday? normal or not like tat?

BTW i am not a 'brother' lah so maybe they got lady easier to BS.

hahahahah usually is brothers posting here huh?
my SA give standard full tank and vouchers for tint only. Nothing else.
At the rate he is going i get the car also i grateful, get down on my knees in thanks.
No more energy to ask for free gift.

He said will call me today to let me know if i can get the car trrow. now is 3.20pm. I give up d. he want to keep the car till week. keeplah. i tired chase n chase n chase. As if i owe them money or something. Everything paid up d. Check also cleared.

I been given the run around by dealer Prima Maz and also Bermaz.

If friends ask me about Mazda, what can i say? I may love the car but the process of getting it was 1 long practice in suffering.
I have to tell my friends the honest truth and this is not running down the brand. The dealers/SA represent the brand.

Ahhh thank you for the information. See? at least i know that i need to wait a while before the car is out. all i'm saying is JUST TELL ME!!! don't esok lusa me then blood pressure go up. Not when car arrive. car arrived on Saturday after i chased up to Bermaz, SA said he will call today to let me know if i can pick up the car tomorrow and it is 5.43pm d nothing still. so i guess i kena BS again.
And car number already bought and ready waiting d.

At the rate they are going, not going to see many M2 on the roadlah.

I'm not complaining about the wait. IF have to wait then can't be helped but please tell us how long it is instead of all these lies!

And another lie i caught the SA in today. asked for balance of payment when the car arrived on Sat. i said normally don't we pay when we collect? he said no. huh! i checked with my frens and they all paid when they collected the car.

BIG FAT LIARSS!!!!!! They going to BURN IN HELL i tell u BURN! BURN!!! BURN!!!

Wah! leinnz that's a terrible experience your SA. Where can talk like that. Write to Mazda.com.my. Write to Mazda HQ!!!
Your SA also will BURN!!! BURN!!! BURN!!!! for being a total ass!!!

This post has been edited by happyshirt: Jul 1 2010, 05:54 PM

According to my beloved SA, voucher is just to discount of my total tinting cost. so i choose wat kind tint i wan to use and then deduct the amount from the total bill. And this is after a loooong round of haggling. watever that guy give i just take now. Maybe his strategy. Wear customer down till they're just so grateful to get their cars.

What did u have to DIY? Delvin said all online d and your SA still made u DIY. Good learning if u have the time but if no time, dielah. Car sit and rot at the showroom.

Delvin
Thank you for the detailed explanation of the Process. This is helpful
But my point is the SAs should then COMMUNICATE it to the customer.I suspect maybe they don't get phone allowance my SA dunno how to use phone one. never call me. i hv to call to ask status.

Keeping silent or giving the esok, lusa tactic just makes people mad

again, my complaint is not the delay itself but the lack of communication and lousy excuses used. Please be professional and not treat your customers like idiots.
I mean what the hell does it mean "We did special arrangement to expedite delivery to you, your car was ready but when the trailer came to pick up they say not ready so left it behind." ARRRR WAT?????? Wat does that say about Mazda.com.my????? Trailer driver tell you people in mazda if your car is ready to be picked up or not. Special Arrangement my not so lily white a**

And a word of advise to you, since now there is a backlog of delivery you better start to whip your people into shape NOW rather than wait for stocks to arrive then get hit by an avalanche of mistakes and BS like wat occurred in my case.

correct. Not happy anymore. I WAS very happy n excited but after this 1 mth totally drained.

hahahahaha i think u are right. soon i'll be ->

elaine, i think if go back a page or so u'll see the detailed process that Delvin listed out which may explain why it takes a few days still to get the darn car. And well, sad to say a friend of mine said to me "Ugly is the only language they understand" and I unfortunately, did have to throw a B**** fit up and down the Malaysian peninsular from Penang to KL and back. Couple of hours ago the SA called to say my car will be ready this evening.

Hopefully the car will make me happy again... hehehehehe

Oh HOH!!

SA Called OH sorry. Form 1K stuck in JPJ cannot get car this week. Monday we try Monday.

Now is JPJ fault pula.

Please someone just whack me on the head and put me out of my misery!!!!

Hahahahahah Bebeq you are mean but u did make me laugh.

Glad to see that u're really lovin you baby!!

sounds like it was a more pleasant experience huh dealing getting the vios. enjoy it man.

squareballs happy happy d?? hot red baby back home huh?

bebeq didn't hv to pay anythign? how bout oil change?

kek kek kek kekekekekekk finally my baby is back home. aaaah after all the angst i got my M2 sedan. me like!! me lurve!!! changed the rims to a darker colored one that arrived today only at fren's shop.

yeah!!! I'm a Happy again.

Yay! good for you ElaineG. Enjoy.

I'm enjoying mine. Feel like i'm zipping around so efficiently.

Does anyone know if they can install the alarm in Penang? Park the car outside house sometimes so need the alarm at least anybody try to break in I will wake up even if the whole street dun carelah.

How do you guys find the air-con? Not quite as powDerful as my old wira, i feel. When test driving also i felt the same but then like the design so didn't care went ahead and bought.

oh ya kah, so powerfulkah? then go service time must ask n see. No wind sound woh. Maybe i slow driver?

Interesting. My dear SA told me no warranty prob as long as the rim size didn't increase by more than 1inch. Hopefully that blur sotong didnt' get it wrong else cos i changed mine same size but to a darker chromed color to match the dark grey. Now my bb looks like Megatron heh!!! I like.
Logically though if there are no changes to the rim size it shouldn't effect the warranty. tapi safer to check it out.

Right now i'm very happy with my bb so i won't go back for another round of battle with dear SA yet. Need to recuperate 1st.

me in PG so can't make it.