From: edmprdml@citi.com Citibank Malaysia
To: *****@gmail.com *****
Date: Thu, 10 Jun 2010 13:22:30 +0800
Subject: Re: MasterCard SecureCode

Dear *****,

Thank you for your e-mail to Citibank dated 6/8/10 regarding Mastercard
Secure Code.

Please be informed that currently Citibank Malaysia does not implement
3D Secure for online transaction by credit card (Master or Visacard
Secure Code). You will not be able to purchase using Citibank credit
card from website that requires Visa Verified or Master SecureCode.

We hope the above clarifies.

Thank you for using Citibank Online and have a nice day.


Regards,
Rudy Ramli (Mr)
Internet Service Support
Citibank Berhad

Important:
Please do not send any account instructions and confidential details
such as credit card numbers, changes of address, PIN numbers, passwords,
or other important information through regular emails.

For Citibank customers, please send your account instructions and
confidential details by logging in to Citibank Online
(http://www.citibank.com.my) with your Username and password and use
your Mail Box to compose a message.



Original Message Follows:
------------------------
I was about to purchase some products from Amazon.cn using my father's
Citibank Gold MasterCard when I found out that his card was rejected.
Apparently your bank doesn't support MasterCard SecureCode purchases. I
tried searching through your website but found no way to activate this
function.


My father - a card member since 1992 - was disappointed that your bank
did not keep up with the times. I found out that other major banks in
Malaysia have already enabled this feature.


I hope you can clarify whether your bank supports the  Verified by Visa
and  MasterCard SecureCode systems to ensure that my purchase can be
made.




Regards,
*****

lolx....cool shit...should make complaint to higher level ^^

They think their current fraud detection system is good enough hence they don't think they need to implement such system. Anyway, having this Verified by VISA and MasterCard SecureCode do not mean your card is safe. There are still many websites that do not require Verified by VISA and MasterCard SecureCode to allow a payment to go through.